Shocking, that is all I can say about this company. It was very laughable reading an article in the local paper about their award winning customer service, since none exsisited for us. Countless phone calls and none of them returned, e-mails which were uninformative, staff who were rude (even the managers!) and who really had no idea what they were doing and countless lies about how they did everything when really it was us, in the end we spoke direct to the Landlord as nothing was done by this useless company. Since day one nothing went well with our dealings with Accent when the administration fee was paid. We were forced to leave early and have now moved to another place with a different agency which was a breath of fresh air from the stink Accent created, but It\'s still not over with them, now underhandedly there are claiming we left the property in state, even thought the place was cleaned head to toe very thoroughly and better than what it was when we first moved in. I feel it won\'t be the last dealing with this company who have extorted at least £2000+ from us.
If you have any common sense stay well away from this company or at least if unavoidable get everything in writing, signed and keep a very good log on all goings on and reports just in case you need to take them to court, which is quite likely in our case.
What agent could do to change your mind?
-Improve the overall customer service
-Sack worthless employees who have no training
-Employ people who know the industry well and have experiance
-Reduce costs to new tenants
-Stop buying out other agencies with good service and concentrate on your own
-Train staff to deal with tenants better
-On-line help for tenants
-Conduct their own inventory with trained staff
-Re-structure their process to make it easier and clearer for new tenants
-Contact information for new tenants to report issues to
-Which agent is their main contact
-Change the colours of their company, it looks like sick.