Chancellors
2.6/5, 505 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 505
31st May 2024
reviewed by 'Mohammed Sha'
“Callum has been really professional all through the process. He promptly facilitated the communication between the vendor and myself for ......”
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 42 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Overall
Estate agents
Letting agents
Latest Properties

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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“Awful, there all smiles until they get your money then ......”

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Aug 24,2013
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By: 'Reddev'
Aug 24,2013
5 people found
this helpful
Awful, there all smiles until they get your money then they don't care. At the end when they brought people round to view my property they left the front door unlocked and en-suite light left on and another occasion I came back to see my ...
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“We went through the process of letting a property through ......”

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Aug 23,2013
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By: 'RCHTSL'
Aug 23,2013
5 people found
this helpful
We went through the process of letting a property through this agency. All went ok albeit very slow! Communication was absolutely shocking. The night before we were due to move, at 5pm I had a phone call to say we couldn't move! They clearly hadn't ...
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“Horrible experience! This agency made us feel like we were ......”

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Aug 14,2013
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By: 'tenant'
Aug 14,2013
5 people found
this helpful
Horrible experience! This agency made us feel like we were worth nothing. We have been renting for over 8 years with help of several different agencies in England. This was our first experience with Chancellors, and hopefully the last. The agents we dealt with at the ...
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What agent could do to change your mind?
Agents should be helpful, respectful, have a decent human understanding and patience, as well as some good customer service manners. In today's world I believe this is a really basic requirement.
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“Poor experience from start to finish. The manager took a ......”

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Aug 06,2013
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By: 'BBK'
Aug 06,2013
1 people found
this helpful
Poor experience from start to finish. The manager took a poor quality photo of the property on his phone and put that up on the internet immediately. His description of the property was underwhelming with some key features missed off. The first viewing the agent ...
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“I don't want to name any names so I have ......”

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Jul 28,2013
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By: 'Heather'
Jul 28,2013
6 people found
this helpful
I don't want to name any names so I have left the staff members details out. I do not believe the problem to be the staff, I think the fundamental ethos of the company is wrong so no one person to blame. In fact certain ...
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What agent could do to change your mind?
Customer service needs to be seriously looked at in this company. There are so many problems I would not know where to start with how they can improve! I have said all I want to in the comments section above.
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“The worst estate agent on planet. I've been an excellent ......”

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Jul 15,2013
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By: 'JohnDoe'
Jul 15,2013
3 people found
this helpful
The worst estate agent on planet. I've been an excellent tenant so far, but as I approached the end of my tenancy, the troubles started. First, 3 months before contract anniversary, they started phoning and emailing me regarding my notice. N.b. my notice is 2 months, ...
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“Dreadful agents. Do not ever rent a property from them. ......”

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Jul 13,2013
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By: 'ReluctantTenant'
Jul 13,2013
4 people found
this helpful
Dreadful agents. Do not ever rent a property from them. Their fees are exhorbitant. They will try to insist on fixed term renewals and they charge through the nose for it. Early termination clauses on renewed tenancies are draconian so god forbid your circumstances change. ...
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“Fairly helpful when it came to viewing the property and ......”

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Jun 27,2013
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By: 'previous'
Jun 27,2013
4 people found
this helpful
Fairly helpful when it came to viewing the property and organizing the let, but since then contacting Chancellors has been, without exception, slow and unhelpful. Most of the time I have had not response at all. Processes which I was informed would take only two ...
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What agent could do to change your mind?
Reply to emails promptly.
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“I feel that we have been 'played by this branch ......”

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Jun 18,2013
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By: 'Mollysuki'
Jun 18,2013
2 people found
this helpful
I feel that we have been 'played by this branch in Witney. Told that our offer similiar to another and they wanted to confirm with our EA that we had sold our property and the vendors would then make a decision. They said they'd phone-no ...
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“We chose Chancellors despite the high fees expecting a premium ......”

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Jun 17,2013
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David
By: 'JPH'
Jun 17,2013
1 people found
this helpful
We chose Chancellors despite the high fees expecting a premium service. They were excellent when it came to getting a buyer, we agreed on a sale very quickly indeed. Unfortunately, by contrast, the sales progression team were poor and didn't seem to take anything very ...
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What agent could do to change your mind?
Better sales progression service at this price.
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“Having had dealings with Chancellors as both a vendor and ......”

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May 31,2013
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By: 'ExtremelyUnimpressed'
May 31,2013
2 people found
this helpful
Having had dealings with Chancellors as both a vendor and a buyer I am firmly of the opinion that they the WORST estate agent around, how they keep trading is beyond me. As a seller my house was on the market with them for 6mths ...
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What agent could do to change your mind?
CLOSED DOWN!!!!!
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“Chancellors promised that they would manage the tenancy of my ......”

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May 17,2013
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jonathan
By: 'wallace'
May 17,2013
4 people found
this helpful
Chancellors promised that they would manage the tenancy of my flat. They take their money and then do nothing to earn it. The property was wrecked and they washed their hands of any responsibility. What do they get paid to do? They believe the tenant ...
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What agent could do to change your mind?
they could have refunded the cost of the renovation of the flat
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“I cant tell you how disgruntled I am with this ......”

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May 07,2013
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Richard
By: 'Binky_London'
May 07,2013
3 people found
this helpful
I cant tell you how disgruntled I am with this agent, not that Breckon and Breckon were much better. My fiancƒÂ© is a client and he and his ex are attempting to sell their former marital home. After her reluctance to put the house on ...
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What agent could do to change your mind?
We are trapped using this agent at the moment as to get out of the contract the house would have to not be marketd for a couple of weeks and we can not afford that. This was a rather high-end house for the area. I would have expected a bit more attention to detail in regards to securing the sale, as well as ensuring all calls were returned. And it would have been dandy to have been told about the collapse of the sale WHEN IT ACTUALLY HAPPENED!
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“Really disappointed with their service. Had a booking to view ......”

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May 07,2013
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By: 'M'
May 07,2013
5 people found
this helpful
Really disappointed with their service. Had a booking to view a property, which we even confirmed two days before the viewing and were given the door number of the property. When we came to view two days later, nobody turned up. We contacted them within ...
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“Very poor service, booked 2 viewings in a month and they ......”

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Apr 23,2013
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By: 'HWM'
Apr 23,2013
4 people found
this helpful
Very poor service, booked 2 viewings in a month and they have canceled both without notifying us at all. Getting free time from work to view the properties to discover that Chancellors let us down for second time. Horrible service, they lied that left a message ...
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What agent could do to change your mind?
will not use Chancellors again, they don't care for others time
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“Richard provided a great insight into the local housing market ......”

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Apr 10,2013
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By: 'borninhenley'
Apr 10,2013
1 people found
this helpful
Richard provided a great insight into the local housing market and helped me understand all of the important factors which come into play when buying or selling a property. Having purchased through Richard previously, I was confident that he would provide a great level of ...
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“Forced their utility preferred companies on me (they make a ......”

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Apr 09,2013
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By: 'tenantwithnuts'
Apr 09,2013
3 people found
this helpful
Forced their utility preferred companies on me (they make a commission from every account signed up) which will soon be illegal - another mis-selling scandal on the way. Lots of problems from day 1 - terrible company - AVOID...
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What agent could do to change your mind?
Not illegally mis-sold me utilities so they could make money without (they thought) me knowing. Solicitor dealing with it - there could be thousands of tenants mis-sold energy by Chancellors. Class action anyone??
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“I have had a few problems with vendors looking at ......”

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Feb 27,2013
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By: 'magnus'
Feb 27,2013
2 people found
this helpful
I have had a few problems with vendors looking at offers made after mine was excepted and found the staff at Chancellors to be extreemly honest and upfront in explaining the whole process to me and dealing with concerns I have had. I find the ...
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“Richard helped me when I had to sell my Aunts ......”

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Feb 26,2013
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By: 'Christine'
Feb 26,2013
0 people found
this helpful
Richard helped me when I had to sell my Aunts bungalow when she died . I found him friendly and very professional and he and his team kept me informed through out the sale . I would recommend him to others in the future and appreciate all ...
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“Not very professional, waited in on Saturday for a viewing, ......”

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Feb 26,2013
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By: 'Anonymous'
Feb 26,2013
1 people found
this helpful
Not very professional, waited in on Saturday for a viewing, who never turned up then called them to confirm if the people were still coming, they said they would get the manager to call back, called again on Monday to find out what happened as ...
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“Had a really bad time with a astate agent, before ......”

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Feb 18,2013
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By: 'mo'
Feb 18,2013
0 people found
this helpful
Had a really bad time with a astate agent, before i went to Chancellors. Chancellors where fantastic with everything, the team new i lost my father and it was his home i was selling, i was kept me up to date all the time, which ...
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“The service I have received from Chancellors has been horrendous! ......”

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Feb 14,2013
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By: 'Emma'
Feb 14,2013
8 people found
this helpful
The service I have received from Chancellors has been horrendous! Their management department are a joke and seem unable to do anything unless repeatedly chased, this includes collecting the rent! When my tenants gave notice it took Chancellors 19 days to bother informing me and it ...
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“We were told that the premises we wanted to rent ......”

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Feb 14,2013
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By: 'MrTiger'
Feb 14,2013
5 people found
this helpful
We were told that the premises we wanted to rent would be available from the second to last week of Jan this year, after being upfront told the house was being sold via Chancellors to the landlady and this was expected to clear that week. ...
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What agent could do to change your mind?
No, the agent in question is a habitual liar offering his "opinion" over fact and forcing four people onto the street without any attempt to find them shelter or offer to re compensate them for this.
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“Communication within this dismal organisation appears to be the primary ......”

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Feb 13,2013
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By: 'Inertia'
Feb 13,2013
5 people found
this helpful
Communication within this dismal organisation appears to be the primary problem. Before moving in, having to deal with three separate people regarding the letting resulted in me being asked for the same documentation on three separate occasions. Upon moving in, I was told that one ...
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What agent could do to change your mind?
Agent should share information within the organisation far more effectively - this would cut off the vast majority of problems that I have experienced.
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“Was looking for a first time property for myself and ......”

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Feb 08,2013
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Jane
By: 'Annoyed'
Feb 08,2013
1 people found
this helpful
Was looking for a first time property for myself and my other half which would later be let to others by my brother who was going in with me on the purchase.....after requesting a viewing....and specifically stating to be contacted via email as ...
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What agent could do to change your mind?
could have been straight about the property from the start, what a total moose
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“Me and my partner found a perfect located flat and ......”

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Jan 17,2013
Minithumbdown
By: 'Sarah'
Jan 17,2013
4 people found
this helpful
Me and my partner found a perfect located flat and we were very excited about it all. We have had very smooth start until we have discovered that our new flat has not been repaired or even checked before we moved in. First we discovered ...
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“We have rented our property through Chancellors for 2 years and ......”

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Dec 12,2012
Minithumbdown
By: 'Homeless'
Dec 12,2012
5 people found
this helpful
We have rented our property through Chancellors for 2 years and to start with they were wonderful, throughout our tenancy they were helpful if we had any probelms. However, our Landlord decided to end his contract with Chancellors and Chancellors then called me to say that ...
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What agent could do to change your mind?
If Chancellors were willing to help anyone other than themselves then we would have considered renting another property from them, but their rude and dismissive manner has left us feeling that we are nothing but a pay cheque to them.
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“Was promised everything we asked for before moving in by ......”

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Dec 11,2012
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By: 'Sarah'
Dec 11,2012
4 people found
this helpful
Was promised everything we asked for before moving in by jessica, verbally and in writing. These details where key to us moving in. This included a move in date and clean. Once subbmitting the form and paying the agency fees two weeks later we where ...
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What agent could do to change your mind?
Do their any part of their job description instead of leaving us feeling had.
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“This is the first time that I have used Chancellors, ......”

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Nov 15,2012
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David
By: 'Chancellors'
Nov 15,2012
1 people found
this helpful
This is the first time that I have used Chancellors, Bracknell to sell a house for me, and I was delighted to receive such excellent service from David Burrows (Assistant Manager). David was courteous, helpful and kept in constant contact with me throughout the process. ...
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“What can I say.... awful experience.From the start our ......”

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Nov 15,2012
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By: 'Chancellors-induced'
Nov 15,2012
3 people found
this helpful
What can I say.... awful experience. From the start our paperwork was not handled until the last minute, we received very little communication about the process You have to go through a different company for every step of the process - LIVE for booking a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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