62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction
The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ...
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The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.
Latest Reviews
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31st May 2024
reviewed by 'Mohammed Sha'
22nd Apr 2024
reviewed by 'Steve'
15th Apr 2024
reviewed by 'Zara Nash'
14th Dec 2023
reviewed by 'Funmi'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 62% | 70% | £60,000 | £2,017,500 |
| Lettings | 57% | 56% | £311 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 33 | 56 | 53 | 118 | 61 | 26 | 42 | 16 | 14 | 86 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
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Jul 31,2014
Jul 31,2014
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I found using Chancellors was a very satisfactory experience. The staff were very professional, polite and helpful. No question I asked was ever too much trouble and they dealt with my queries with efficiency and professionalism.
I would highly recommend Chancellors to others....
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Jul 30,2014
Jul 30,2014
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Valerie & Nick were very professional throughout our purchase, we were kept up to date with any changes as the purchased progressed, had multiple viewings arranged with no issues and had any questions answered promptly and in-depth....
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Jul 30,2014
Jul 30,2014
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They was all very friendly and helpful thorough what can be a stressful process. Would definitely use them again. Property was sold very quickly! The team got in viewings pretty fast, the portfolio pictures of the property were amazing and really helped sell it! Kept ...
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Jul 30,2014
Jul 30,2014
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Throughout the whole process the agent was very thorough and professional. All of my queries were answered promptly and the buying and subsequent selling of my property was extremely efficient. I would recommend this agent to anyone I know as it was a very smooth ...
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Jul 30,2014
Jul 30,2014
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My wife and I were first time buyers so went to all of our local estate agents to ask if we could view properties in our price range and made as many appointments as we could, we were first let down by another local agent ...
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No one likes fees but the agent really worked hard for them so I don't mind having to pay them if they do a good job. Had they not not this review would be very different
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Jul 29,2014
Jul 29,2014
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We had been looking for a property for a long time and because of the market we put a few offers in here and there but had no luck for 9months - during this time we dealt mainly with Giles but had spoken to a ...
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Jul 29,2014
Jul 29,2014
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I found Daniel to be incredibly helpful. He was honest and direct. Understanding what was needed to sell at our asking price. However, this I felt was not the same from others in the branch. Feedback regarding some viewings by potential purchasers was not brilliant. ...
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Jul 29,2014
Jul 29,2014
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The time came for us to downsize, we looked at three local estate agents and chose Chancellors as they are not your typical estate agent who try to sign you up straight away but did give us time to think about all that was said ...
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Jul 24,2014
Jul 24,2014
1
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We used Chancellors when we were looking for a property to rent in West Oxfordshire. At first they were very keen to get us signed to the property in which taking our money was the main priority, this was evident.
When problems occurred during our ...
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What agent could do to change your mind?
provided a better service by actually being there and keeping to their word instead of making sorry excuses!Attached Filesnbsp;
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Jul 30, 2014
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We are sorry to read you feel dissatisfied with elements of the service you have received from Chancellors.
Communication is of paramount importance and we strive to respond to all communications on the day they are received, and I am sorry if you felt this did not always take place during your tenancy. We can confirm that all contractors we recommend to our landlords are suitably qualified to carry out the work requested of them and should always look to leave a property in a clean and tidy ...
Jul 21,2014
Jul 21,2014
2
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I am currently having a dispute with Chancellors regarding their fee they invoiced me.
It came as a shock. These are the things that went wrong;
1. My previous contract with Chancellors left me with a credit that is denoted in my current
'Terms of Business' ...
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What agent could do to change your mind?
They need to understand their own 'Terms of Business' document well. They should be very clear in letting their customer know what they will be charged. If they failed to do so, they should honestly stand up and say that they made a mistake instead of inventing new stories to blame the customer.Attached Filesnbsp;
Comment on agent fees
They drew a 'Terms of Business' document without mentioning any fee apart from the 'credit' note and now they are charging me 12% fee. I would never have accepted for a market leading fee like 12%. They charged a documentation fee when I repeatedly mentioned to them that I will take care of producing the tenancy agreement They just siphoned off the first month rent without dropping me a hint. A complete communication failure.
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Jul 28, 2014
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We are sorry to hear you feel dissatisfied with aspects of the service you have received from Chancellors.
You have submitted a complaint to our Directors concerning the terms of business you signed and we have responded directly to your concerns and we hope to be able to resolve this matter to your satisfaction.
Our documentation fee does not solely cover the creation of a tenancy agreement but also covers the cost of considering an application, taking up references and preparing documen ...
Jul 18,2014
Jul 18,2014
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Chancellors in Thatcham and in particular Giles Mitchell were very friendly and professional. They gave us all the information needed to deal with every request promptly and efficiently. They helped us with additional surveys and recommend and arranged them for us as well.
We would ...
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Jul 14,2014
Jul 14,2014
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We dealt with Jack the entire process and found him to be the perfect agent. In terms of being our direct point of contact he was always willing to answer our queries, and if he didn't know the answer at the time he would always ...
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Jul 10,2014
Jul 10,2014
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I have recently sold my flat through Chancellors Estate Agents in Richmond-Upon-Thames. The service I received was outstanding. The two negotiators, Daniel and Natasha, could not have been more helpful. They were always polite, sometimes in very trying circumstances, for example people not turning up ...
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Jul 09,2014
Jul 09,2014
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Ben showed us around the property as was very afficiant in getting in contact with the landlord regarding any issues we had. He always got back to us the same say we contacted.
Sue was very helpful as this is my first rental property and ...
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Jul 08,2014
Jul 08,2014
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Katherine Yates was excellent throughout our search for our house to rent and is continuing to be extremely helpful in ensuring that our move has been smooth. I'd recommend her to anyone looking to rent their first house as her knowledge of the area and ...
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Jul 08,2014
Jul 08,2014
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As a landlord I want an agent who understands that I'm looking for a quality tenant, I want an honest opinion on 'first impression' and not somebody whom three months down the line is not going to pay their rent or cause damage to my ...
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Jul 08,2014
Jul 08,2014
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Very helpful and contacted us at key points during the application process. Furthermore the agent let us know when we had certain things to complete and provide in order to continue the application....
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Jul 08,2014
Jul 08,2014
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Both Ben and Sue were very helpful and supportive of finding tenants and kept me informed of progress as much as they were themselves informed. I did feel however that the coordination with the head office let the branch team down otherwise my scoring would ...
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Jul 04,2014
Jul 04,2014
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It would be very convenient if Chancellors did something about the process of finishing the tenancy agreement. I was told to contact the landlord for the check out, I had to give him the keys. I find incredible the amount we pay in fees to ...
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Comment on agent fees
we had to call arrange everything directly with the landlord the only time we had contact with chancellors was to do the viewing and to pay the fees. unacceptable to have to arrange the check out process without any involvement of cahncellors. luckily the landlord was amazing.
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Jul 10, 2014
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I am sorry to learn that there was some confusion surrounding the chain of events that took place at the end of your tenancy.
Your landlord has opted to manage the property himself, and as such he would be responsible for arranging the check-out and informing you of the necessary arrangements. It would be your right to ask for the opportunity to attend the check-out along with the landlord, if he wishes to attend, and this would ensure that you were present at the time the report was drawn up ...
Jul 03,2014
Jul 03,2014
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Malcolm gave a great 360 degree service from initial consultation I felt he understood my needs and was extremely honest and informative throughout the process leaving me in the comfort of knowing I had a property specialist looking after me, right through to the aftercare provided ...
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Jul 03,2014
Jul 03,2014
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Was told a property was unavailable because the current tenant was refusing to leave. Okay, no problem, not Chancellors' fault. Saw the property was back on their website a few weeks later, called up, ASKED SPECIFICALLY ABOUT THE TENANT. Was told she had left, flat ...
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What agent could do to change your mind?
If a property's unavailable, take it off your website. If people enquire about it, don't tell them everything's fine when everything is not fine. Be honest!Attached Filesnbsp;
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Jul 10, 2014
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I am sorry to read that the viewing you had planned was cancelled due to a tenant’s refusal to allow viewings.
We are able to arrange viewings for those properties that are currently tenanted, as most tenants are happy to allow access for such viewings to take place. Unfortunately some tenants can decide to refuse viewings and I understand that this particular tenant was not allowing access to the property, however this would not debar the office from advertising the property for sale. ...
Jul 01,2014
Jul 01,2014
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I dealt with Sue Shelly, Ben Stevens and Lucy Reeves on renting two properties out with yourselves. Sue started the process by running through terms and conditions and attending the properties. Ben and Lucy both did viewings to prospective tenants and also answered questions which ...
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Jul 01,2014
Jul 01,2014
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Total professionalism from the initial visit by the Branch Manager to evaluate property and rental income through to identification of suitable tenant and viewings conducted by Branch Negotiator. The process included high quality photographs taken by a professional photographer, excellent and accurate written description of ...
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Jun 30,2014
Jun 30,2014
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We have been very impressed with the level of professionalism and efficiency shown by Chancellors at Woking, they have been very committed in finding new tenants for us. They were even prepared to carry out viewings after normal working hours; Dean Curtis worked very hard ...
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Jun 30,2014
Jun 30,2014
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With me and my flatmate living quite far from Newbury, it was quite difficult in finding a place to rent for our Placement year and somehow ended up walking into Chancellors. The only problem we found was trying to understand what we needed to sign ...
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Jun 25,2014
Jun 25,2014
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Nick and his team have been fantastic and I wouldn't hesitate to recommend them to others. They always kept me informed, were never pushy and always a pleasure to deal with. On the one occasion. I did have a problem Nick took time to help ...
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Jun 24,2014
Jun 24,2014
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Katherine was very helpful and responded very quickly to any queries or requests to view. Including organising an additional viewing to measure the flat to check if furniture would fit. Overall, she made renting through Chancellors a very easy and stress free experience....
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Jun 22,2014
Jun 22,2014
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It was nice to work with an Estate Agent that listened to our requirements and matched it. Not sending us to view houses that did not fit our criteria and waste our time. No pressure selling at all. The purchase of the property went smoothly ...
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Jun 19,2014
Jun 19,2014
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The agent was amazing, saw the property and offered on the first view, which was accepted, moved 6 weeks later from start to finish. The process was amazing with kind and thoughtful staff who held y hand every step of the way.
An amazing and trustworthy ...
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Jun 17,2014
Jun 17,2014
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Having worked in the new homes industry for many years i was well aware of how competitive the rental market is. I chose Chancellors to manage my property based on their total professionalism from my first call to them on day 1. I found the whole ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran
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