Chancellors
2.6/5, 505 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 505
31st May 2024
reviewed by 'Mohammed Sha'
“Callum has been really professional all through the process. He promptly facilitated the communication between the vendor and myself for ......”
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 42 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“We have been very impressed by Lawrence Charles &Neil Ballard ......”

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Apr 14,2015
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Lawrence
By: 'K'
Apr 14,2015
0 people found
this helpful
We have been very impressed by Lawrence Charles &Neil Ballard they were very helpful throughout the all process .sold our flat straight way , they were very friendly and professional Many thanks K&E Velo...
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“Both the landlord and myself have been disgusted at Chancellors' ......”

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Mar 17,2015
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By: 'Neil'
Mar 17,2015
6 people found
this helpful
Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given. I had overpaid my account (due to paying 5 months upfront ...
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“I cant list the names of those that gave poor ......”

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Feb 24,2015
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By: 'TW'
Feb 24,2015
5 people found
this helpful
I cant list the names of those that gave poor customer service as there are so many. Having raised with the senior team the response was hidden behind T&C's. My advise is that there are a lot of agents out there dont think a ...
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What agent could do to change your mind?
Listen to the customer. If you promise to call back do it. If you dont know the answer, dont make it up.
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Comment on agent fees
Based on experience i dont think the service even warranted the 1% we signed up for.
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“Rhianna was very helpful when I was looking at properties, ......”

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Jan 22,2015
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Rhianna
By: 'Stuart'
Jan 22,2015
0 people found
this helpful
Rhianna was very helpful when I was looking at properties, she seemed to have a good idea of what I was looking for and recommended a number of properties which I considered making offers on before settling on the one I eventually brought. She was ...
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“My experience with Chancellors Oxford branch was excellent, the positive ......”

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Jan 05,2015
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Oliver
By: 'P'
Jan 05,2015
0 people found
this helpful
My experience with Chancellors Oxford branch was excellent, the positive attitudes of the staff was very impressive in particular Oliver who was the sales adviser that sold my property, I would recommend this company to friends and family without any hesitation. In the past i ...
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Comment on agent fees
The Fees paid were fine as I believe it was good value considering all the hard work that was put in to my sale.
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“In 10 years of renting in west London I have never ......”

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Nov 16,2014
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By: 'Chancellorscannot'
Nov 16,2014
11 people found
this helpful
In 10 years of renting in west London I have never encountered a set of agents that offere a more complete mix of laziness, dishonesty and sheer incompetence. this is true of the Surbiton branch and also the 'central lettings office' Avoid at all costs...
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What agent could do to change your mind?
be honest, competent or efficient
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“I'd suggest visiting the branch before proceeding with this agent, ......”

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Nov 14,2014
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By: 'Anonymous'
Nov 14,2014
9 people found
this helpful
I'd suggest visiting the branch before proceeding with this agent, the appearance is somewhat akin to sweatshop with crowded desks full of inexperienced agents who appeared to be little over school-leaver ages, something we didn't realize until the lack of experience became painfully evident during ...
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“Joanne Fox was very efficient, highly professional and extremely supportive ......”

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Oct 22,2014
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Joanne
By: 'Juliet'
Oct 22,2014
0 people found
this helpful
Joanne Fox was very efficient, highly professional and extremely supportive and understanding during the difficult process of selling our mother's house. She had already been recommended to us by another successful vendor and we were very happy with our decision to instruct her. I would ...
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“Jake was amazing.He really listened to what we wanted ......”

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Oct 21,2014
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Jake
By: 'Helen'
Oct 21,2014
0 people found
this helpful
Jake was amazing. He really listened to what we wanted and only phoned with suitable properties. He was professional and competent throughout and I have highly recommended him to friends and family....
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“I found Joanne to be most helpful in what was ......”

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Oct 20,2014
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Joanne
By: 'David'
Oct 20,2014
0 people found
this helpful
I found Joanne to be most helpful in what was a complicated and long-drawn out purchase. She was unobtrusive, provided all the information requested and was above all most efficient dealing with offers, requests and dealing with both my estate-agents and solicitor (the sale was ...
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“Don't be fooled by their marketing. Chancellors are one of ......”

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Oct 11,2014
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By: 'Furious'
Oct 11,2014
10 people found
this helpful
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and ...
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What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.
Attached Filesnbsp;
Comment on agent fees
‚£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
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“Jake was excellent and went above and beyond when I ......”

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Oct 06,2014
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Jake
By: 'Ros'
Oct 06,2014
0 people found
this helpful
Jake was excellent and went above and beyond when I had a problem with locking the doors the day I moved into my new flat He was really approachable and answered all my queries in a timely manner I was not afraid to call Thanks ...
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“Frankly speaking, I wouldn't recommend this agency. An unprofessional team, ......”

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Sep 24,2014
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By: 'Me'
Sep 24,2014
6 people found
this helpful
Frankly speaking, I wouldn't recommend this agency. An unprofessional team, ridiculous! It was just simple thing to make an appointment to view the property and we couldn't get it. The agency team make excuses: First person: *I'll send an email soon with the details. Second ...
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By: Chancellors HQ
Sep 29, 2014
View all comments (1)
We are sorry to hear that we were unable to arrange an appointment to view a property. We appreciate the importance of enquiries such as yours and will make every effort to organise a viewing that fits in with your schedule. The first person you contacted should have sent a confirmation email to you as per your conversation and I am sorry that it appears this did not take place this time. We can on occasion experience an issue with our computer system that means we are unable to confirm a v ...

“Tom was extremely helpful throughout my property search. He was ......”

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Sep 19,2014
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Tom
By: 'EmilyC'
Sep 19,2014
3 people found
this helpful
Tom was extremely helpful throughout my property search. He was responsive, professional and courteous throughout, and I would highly recommend him, and Chancellors. Pleasure to deal with....
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“I (together with my elderly uncle) was the successful purchaser ......”

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Sep 17,2014
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Daniel
By: 'Damian'
Sep 17,2014
1 people found
this helpful
I (together with my elderly uncle) was the successful purchaser of a flat in central Richmond. I dealt with various agents in Richmond at different agencies and was generally pleased with the professionalism and approachability of agents in Richmond. The purchase I made was from ...
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“After previous bad experience with certain lettings agents, I was ......”

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Sep 17,2014
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Tom
By: 'Louise'
Sep 17,2014
2 people found
this helpful
After previous bad experience with certain lettings agents, I was extremely relieved to receive such a high standard of service from Chancellors. Tom was very professional and polite and ensured the process ran smoothly and on time. The contract and fees were also very fair ...
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“Chancellors have let this property for many years and Andrew ......”

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Sep 14,2014
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Joanne
By: 'Duncan'
Sep 14,2014
1 people found
this helpful
Chancellors have let this property for many years and Andrew always found me excellent tenants and dealt with the renewals efficiently and gave good advice on rental achievability. When I came to sell the property Jo handled this from the outset and it could hardly ...
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“I have used Chancellors Richmond as letting agents for 10 years. ......”

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Sep 12,2014
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Andrew
By: 'Mrs'
Sep 12,2014
0 people found
this helpful
I have used Chancellors Richmond as letting agents for 10 years. Andrew Jourdain and his team have always responded quickly and considerately to my requirements. They deal with my tenants diligently and sort out problems as they arise with efficiency and tact. Keep up the great ...
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“Chancellors in Richmond have let my property during the past 5 ......”

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Sep 03,2014
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Andrew
By: 'J'
Sep 03,2014
0 people found
this helpful
Chancellors in Richmond have let my property during the past 5 years and I have been very happy with the service provided. The branch has an in-depth knowledge of their local market and the staff are both friendly and professional. Andrew Jordain has always been approachable ...
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“We instructed Chancellors after struggling to sell our house with ......”

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Sep 02,2014
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By: 'AndyD'
Sep 02,2014
4 people found
this helpful
We instructed Chancellors after struggling to sell our house with a previous agent. Within 2 weeks we had secured an acceptable offer. Their fees are really competitive, much less than the big boys, who indecently tried to discourage us from using Chancellors, claiming they were an ...
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Comment on agent fees
Fees 1% +Vat, nearly half the fees charged by the biggest agents in town.
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“I have always found everyone at Chancellors very polite and ......”

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Sep 02,2014
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Owen
By: 'Les'
Sep 02,2014
0 people found
this helpful
I have always found everyone at Chancellors very polite and helpful, always ready to give help and advice when needed! I would also like to nominate Owen Robinson as an exceptional member of the team, nothing was too much trouble and he was first class ...
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Comment on agent fees
Very competitive!
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“I am not sure if it's that messages aren't passed ......”

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Aug 26,2014
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By: 'LFP'
Aug 26,2014
1 people found
this helpful
I am not sure if it's that messages aren't passed on or whether the staff just ignore them. I am very aware that the market is flooded with buyers at the moment but to not even have the courtesy to call someone back after several ...
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What agent could do to change your mind?
Communication is so key to any sales no matter how large or small. If people are leaving messages for a call back, have the decency to actually pick up the phone and not leave them hanging.
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“The agent was very helpful in giving advice when getting ......”

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Aug 25,2014
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Dan
By: 'Michael'
Aug 25,2014
0 people found
this helpful
The agent was very helpful in giving advice when getting my property ready to go on the market and preparing for viewings. I live in a different part of the county to the house I sold through the agent and they did a good job ...
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“Throughout, from an initial telephone call to viewing the property ......”

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Aug 12,2014
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sophie
By: 'Family'
Aug 12,2014
0 people found
this helpful
Throughout, from an initial telephone call to viewing the property and beyond, Sophie was extremely professional and was exactly what a good agent should be: highly motivated, knew her business and didn't do the hard sell, yet she was on hand at every stage of ...
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“I have been renting with Chancellors for 6 months now. From ......”

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Aug 07,2014
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By: 'OxfordTenant'
Aug 07,2014
0 people found
this helpful
I have been renting with Chancellors for 6 months now. From the start, they have been professional and efficient. Because we only had a week between the viewing and the move-in date, they arranged everything from inventory to our contract to a move-in appointment within a ...
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“I found Nick Prince very friendly and helpful in answering ......”

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Aug 04,2014
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Nick
By: 'Nick'
Aug 04,2014
0 people found
this helpful
I found Nick Prince very friendly and helpful in answering my question in relation to the sale. Also whenever I had to go into the office, the staff were always friendly. I will certainly use Chancellors again in the future....
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“Worst property management company I've ever had the misfortune of ......”

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Aug 03,2014
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By: 'LR1'
Aug 03,2014
1 people found
this helpful
Worst property management company I've ever had the misfortune of dealing with. I lived in the flat 7 for years before buying and had nothing but trouble. Various neighbours who rented the flat above through them also said exactly the same. Forget having anything done to ...
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What agent could do to change your mind?
See above.
Attached Filesnbsp;
Attachments

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By: Chancellors HQ
Aug 06, 2014
View all comments (1)
We are sorry to read of your dissatisfaction with elements of the service you have received from Anscombe & Ringland and the contractors instructed on behalf of your landlord. In order to provide you with a full and proper response we will shortly be responding to your concerns via email. ...

“Fabulous. Jo was so informative and helpful throughout the entire ......”

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Aug 02,2014
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Joanne
By: 'Mandy'
Aug 02,2014
0 people found
this helpful
Fabulous. Jo was so informative and helpful throughout the entire process. She kept me updated along the way and i was very pleased with the service from chancellors....
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“Giles Mitchell of Chancellors in Thatcham was very help and ......”

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Aug 01,2014
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Giles
By: 'Simon'
Aug 01,2014
0 people found
this helpful
Giles Mitchell of Chancellors in Thatcham was very help and went out of his way to help arrange flexible viewing times to suit our needs. Once we made an offer on a property, Chancellors were very helpful and kept us up-to-date with all the processes ...
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“I have got to know Valerie over the last few ......”

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Aug 01,2014
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Valerie
By: 'Lisa'
Aug 01,2014
0 people found
this helpful
I have got to know Valerie over the last few years as a result of visiting the office numerous times on a search for rental properties to purchase. Always friendly and welcoming. Answers lots of questions!! I have now purchased 2 properties with an interest in ...
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Comment on agent fees
As a buyer i am not familiar with agent's fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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