67% sales valuation accuracy
25% sales fee satisfaction
33% lettings valuation accuracy
22% lettings fee satisfaction
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2024
allAgents People Awards
Oct 11,2014
Oct 11,2014
10
people found
this helpful
this helpful
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and the owner of the house.
This complaint about two branches, the Chesham one and their infamous Thameside Property Management department. This last one has a revolving door turnover.
My experience is in line with other negative experiences. In fact, we all seem to complain about the same things. They will happily take your money to arrange your contracts. And then the problems start:
-Soon after moving in I discovered that the washing machine was broken. It took one month to sort out. The agent (and these are often young kids with little qualifications) was caught lying to the contractor, tenant and landlord. He was telling me that he made arrangements with contractors to visit the property and I waited for weeks until I called the contractors only to be told that no one told them anything. This didn't happen just once or twice (see below).
-A year later the ceiling lights went out in the whole property due to faulty wiring. This took two months from beginning to end sort out. Thameside were dragging their feet, needed to be constantly chased and I caught them lying numerous times. Eventually I made it clear to them that I would complain to their regulators and they had a ¢â‚¬Å“property manager¢â‚¬Â assigned to the complaint.
-They choose the cheapest contractors in the area which means the jobs are rushed through and they often need to be called back to redo it. The electrician they sent the first time for the wiring told me that it was my fault: I must have plugged in a device that caused the breaker to trip. Obviously! Another contractor they sent in to re-decorate decided to cut tiles inside the house, coating everything with dust. When they finished redecorating they forgot to put a door back and left numerous scratches and smudges. You get what you pay for.
- At some point the owner had enough and decided the sell. The Chesham branch violated my contract by entering the place to show prospective buyers around without my knowledge. I made it clear to them that I would change the locks if they did it again, so instead I got endless pestering for next day viewings.
-Chancellors advertised properties to me when I already had a tenancy with one of their clients.
Landlords- just think about this for a second. Your letting agent advertises properties to your tenant.
-Thameside are so disorganised they somehow entered my phone number on the wrong record and were phoning me about the wrong properties. It took dozens of calls before it occurred to one of them to change the record.
- Watch out for their hidden fees and pay attention to the contracts. Mine stipulated that the property be delivered ¢â‚¬Å“professionally cleaned throughout¢â‚¬Â even though it was noted dirty in the check-in. This clause violates OFT's guidelines who have ruled it unenforceable. You will find many such clauses in their contracts. At the end of the tenancy they tried to charge me hundreds of pounds for cleaning even though I left the place clean. The TDS adjudicator took my side and threw their claims out.
Their Bracknell department has an abysmal turnover rate. From the Chesham branch, only a gentleman by the name of Richard could be called professional.
This complaint about two branches, the Chesham one and their infamous Thameside Property Management department. This last one has a revolving door turnover.
My experience is in line with other negative experiences. In fact, we all seem to complain about the same things. They will happily take your money to arrange your contracts. And then the problems start:
-Soon after moving in I discovered that the washing machine was broken. It took one month to sort out. The agent (and these are often young kids with little qualifications) was caught lying to the contractor, tenant and landlord. He was telling me that he made arrangements with contractors to visit the property and I waited for weeks until I called the contractors only to be told that no one told them anything. This didn't happen just once or twice (see below).
-A year later the ceiling lights went out in the whole property due to faulty wiring. This took two months from beginning to end sort out. Thameside were dragging their feet, needed to be constantly chased and I caught them lying numerous times. Eventually I made it clear to them that I would complain to their regulators and they had a ¢â‚¬Å“property manager¢â‚¬Â assigned to the complaint.
-They choose the cheapest contractors in the area which means the jobs are rushed through and they often need to be called back to redo it. The electrician they sent the first time for the wiring told me that it was my fault: I must have plugged in a device that caused the breaker to trip. Obviously! Another contractor they sent in to re-decorate decided to cut tiles inside the house, coating everything with dust. When they finished redecorating they forgot to put a door back and left numerous scratches and smudges. You get what you pay for.
- At some point the owner had enough and decided the sell. The Chesham branch violated my contract by entering the place to show prospective buyers around without my knowledge. I made it clear to them that I would change the locks if they did it again, so instead I got endless pestering for next day viewings.
-Chancellors advertised properties to me when I already had a tenancy with one of their clients.
Landlords- just think about this for a second. Your letting agent advertises properties to your tenant.
-Thameside are so disorganised they somehow entered my phone number on the wrong record and were phoning me about the wrong properties. It took dozens of calls before it occurred to one of them to change the record.
- Watch out for their hidden fees and pay attention to the contracts. Mine stipulated that the property be delivered ¢â‚¬Å“professionally cleaned throughout¢â‚¬Â even though it was noted dirty in the check-in. This clause violates OFT's guidelines who have ruled it unenforceable. You will find many such clauses in their contracts. At the end of the tenancy they tried to charge me hundreds of pounds for cleaning even though I left the place clean. The TDS adjudicator took my side and threw their claims out.
Their Bracknell department has an abysmal turnover rate. From the Chesham branch, only a gentleman by the name of Richard could be called professional.
What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.Attached Filesnbsp;
Comment on agent fees
‚£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
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Latest Reviews
31st Aug 2023
reviewed by 'SGiles'
27th Feb 2023
reviewed by 'T'
18th Jun 2021
reviewed by 'Carla Delaney'
31st Jul 2020
reviewed by 'Gemma'
14th Feb 2020
reviewed by 'anthony'
Opening Hours
Address
Chancellors
64 The Broadway
Chesham
Buckinghamshire
HP5 1EG
01494 774343
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 25% | £250,000 | £250,000 |
| Lettings | 33% | 22% | £690 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 4 | 3 | 7 | 1 | 0 | 0 | 2 | 0 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Aug 31,2023
Aug 31,2023
1
people found
this helpful
this helpful
Chancellors have a lot of good reviews on here for buying and selling properties, which allows them to hide the fact that their property management division (Thameside) are awful. I had the misfortune of appointing them to manage my property. Instead of getting the full ...
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Feb 27,2023
Feb 27,2023
2
people found
this helpful
this helpful
I bought a house through Chancellors and they lied the entire way through the process.
I bought based on a completion date of March 22. The agent agreed this was possible because the seller had completed their end and would move in with family while their ...
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Jun 18,2021
Jun 18,2021
0
people found
this helpful
this helpful
I wanted to write a review as I have been looking for a rental property over the last 6 weeks and dealt with lots of lettings negotiators at various different agents. Chancellors has by far been the best I have dealt with so far!
Both Danielle ...
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Jul 31,2020
Jul 31,2020
2
people found
this helpful
this helpful
Once again we have been completely failed by the Chesham branch and its managers. Our previous tenants vacated the property 4 months ago. It was recommended by Chancellors that we collect a small cleaning fee for the condition that the property was left in. Despite holding ...
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May 18,2020
May 18,2020
9
people found
this helpful
this helpful
I rented from Chancellors and the below lettings reviews are 100% correct. They are a nightmare. When it suits them financially, they are nice to you. Once you sign, they are rude, constantly lie, especially Grace and Gemma. They will do anything to hold back your ...
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Feb 14,2020
Feb 14,2020
4
people found
this helpful
this helpful
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'.
There has been no benefit to using Chancellors. Only Stress!
There is a general lack of courtesy and care since contracts have been signed.
When I had queries ...
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May 31,2019
May 31,2019
5
people found
this helpful
this helpful
Dealt with chancellors when purchasing a property and i will do my best to avoid them at all costs the staff are rude and unprofessional even up to branch manager level. During a phone call with one of the managers he swore which again is ...
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Jul 08,2018
Jul 08,2018
4
people found
this helpful
this helpful
Lost two rental properties because they never called to arrange viewings despite my calling and chasing and stating I'm keen to move fast....
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Jul 18, 2018
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You had a lucky escape! Still waiting for my deposit back.....tick tock ...
Jan 26,2018
Jan 26,2018
4
people found
this helpful
this helpful
They are an absolute shambles everything bad the general public think about estate agents Chancellors Ascot delivers.. Shocking! Will never use again
And there property management is shocking...
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Comment on agent fees
Good
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Jan 25,2018
Jan 25,2018
11
people found
this helpful
this helpful
I can not recommend strongly enough not to use this company. The service received has not only been a disgrace from the branches but also from the directors office who are completely incompetent at even following their own complaints procedure.
The mistakes are too many ...
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Sep 15,2017
Sep 15,2017
0
people found
this helpful
this helpful
Great team at chancellors chesham branch dynamic team and with nicholas richmond and the crew I felt like I was part of their team...
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Jul 31,2017
Jul 31,2017
1
people found
this helpful
this helpful
OK for taking the rent from the tenant. Poor at paying it to the our account. Local service in Chesham OK, but it all grinds to a halt when it comes to making a simple transfer of landlord account payments.
Was requested by us in ...
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Apr 03,2017
Apr 03,2017
4
people found
this helpful
this helpful
Absolute shambles of an estate agent, whole office run by 20 something year olds who haven't got a clue what they're doing, told me the flat I'm in now had already gone then i rented it through another estate agent the same morning, every time I ...
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Nov 25,2016
Nov 25,2016
2
people found
this helpful
this helpful
Terrible service. They passed our details to third parties despite our request to not do this. They lied about our landlord to us, and to him about us, to get money off us quicker, and though we finished our dealings with them 4 years ago, they ...
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Comment on agent fees
extortionate given that they don't provide anything resembling a service
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Sep 07,2015
Sep 07,2015
5
people found
this helpful
this helpful
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during ...
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What agent could do to change your mind?
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!Attached Filesnbsp;
Comment on agent fees
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
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May 14,2015
May 14,2015
0
people found
this helpful
this helpful
I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so ...
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Oct 11,2014
Oct 11,2014
10
people found
this helpful
this helpful
Don't be fooled by their marketing. Chancellors are one of the worst estate agents around especially if you are a tenant or a landlord renting through them. I rented from them for about three years and they were a terrible hassle both to me and ...
read full review
read full review
What agent could do to change your mind?
Their problems are clearly due to organisational culture because looking at the reviews people are complaining the same issues. Standards are low. They focus mostly on making fast money. The property management side seems to attend only to landlords with multiple properties. Everyone else waits for months if there are problems. They need to seriously start providing a better quality of service and this may be only possible by bringing in professionals at the higher levels to change their culture.Attached Filesnbsp;
Comment on agent fees
‚£90 to renew a tenancy agreement. This constitutes them printing a Word document, sticking it in an envelope and mailing it. Total rip-off.
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Yes
May 28,2014
May 28,2014
3
people found
this helpful
this helpful
I have been trying to rent a property through Chancellors for about 6 weeks now and I can say I am very disappointed about their services as I only have one week left until I have to move house and I still don't know if I ...
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Apr 08,2014
Apr 08,2014
0
people found
this helpful
this helpful
Dealt with Lucy at the chesham branch! What a lovely lady and very professional! Would highly recommend her. Keep up the good work!...
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Mar 03,2014
Mar 03,2014
3
people found
this helpful
this helpful
I have been trying to buy a property in Chesham and am finding it very difficulty and am not getting any response and am being shown property which are not in my budget and it looks like I will not be able to buy through ...
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Mar 12, 2014
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(1)
Thank you very much for your comments, customer feedback is very important to us. We are sorry that you feel we may be unable to find you a property to purchase and would like the opportunity to discuss this with you. We would definitely be interested in helping you find the right property to suit your budget and would like to address any concerns you may have. If you would like to contact us, please do so at [email protected] with further details of your problem and we’d be ...
Feb 13,2013
Feb 13,2013
5
people found
this helpful
this helpful
Communication within this dismal organisation appears to be the primary problem. Before moving in, having to deal with three separate people regarding the letting resulted in me being asked for the same documentation on three separate occasions. Upon moving in, I was told that one ...
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What agent could do to change your mind?
Agent should share information within the organisation far more effectively - this would cut off the vast majority of problems that I have experienced.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
