“I don't normally post, but feel responsible for saving other ......”
2 Star Review
Feb 14,2020
By:
'anthony'
Feb 14,2020
Branch: Chesham, 64 The Broadway
Services: Lettings (as a Landlord)
Rent PCM: £1300
Would you recommend?: No
Postcode: HP5
Branch: Chesham, 64 The Broadway
Lettings (as a Landlord)
Rent PCM: £1300
Postcode: HP5
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people found
this helpful
I don't normally post, but feel responsible for saving other prospective landlords the agony using Chancellors 'Chesham'.
There has been no benefit to using Chancellors. Only Stress!
There is a general lack of courtesy and care since contracts have been signed.
When I had queries pertaining to charges on the account statements, I found responses very poor in detail, and at times rude and dismissive.
It took 1 month for them to acknowledge a miscalculation had be made.
I pointed out another possible discrepancy on the account, 2 months on and I am still waiting for a response as to whether there had been a mistake.
Communication and professionalism from the team really is terrible. Unfortunately you only discover this when the property needs attention/ Management.
When maintenance was needed on the property, we found the their contractor very poor. Work on the property was not completed and remained unchecked by chancellors. Despite the tenant and landlord raising the issue, chancellors ignored the complaint and negated any responsibility over the quality of their contractors work.
I ended up organizing my own contractors to fix the problem more than once at a personal cost.
Despite having my number they never call. Generally taking 1-2 weeks to respond to email (without any resolve).
I'm a very patient and reasonable person, but everyone has a limit.
Thanks
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