Chancellors
Surbiton, KT6
1.4/5, 14 reviews
7% recommended
0% lettings valuation accuracy
67% lettings fee satisfaction

“Both the landlord and myself have been disgusted at Chancellors' ......”

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Mar 17,2015
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By: 'Neil McKeown'
Mar 17,2015
6 people found
this helpful
Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given.

I had overpaid my account (due to paying 5 months upfront - I had moved from abroad and there was no data for a credit check) and it took 2-3 months for them to resolve. During that process they never responded to my first mails, everything took at least one reminder. I sent them my view of the account with all payments and all charges listed, they were unable to provide me with a statement of my account for over 2 months!

I am now waiting for my deposit to be returned. I know from corresponding with the landlord that he has given the go-ahead to release it but they haven't done so and once again won't respond the emails.

This frustration is all with the South East property management team.

I would sooner live on the street than deal with this company in any capacity again.
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Opening Hours
Address

Chancellors
1-5 St Mark\\\'s Hill
Surbiton
Greater London
KT6 4LH
020 8390 7033

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 67% £950 £2,472
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 6 0 1 1 1 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
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“WORST EVER ESTATE AGENTS...”

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Nov 24,2019
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By: 'patrique habboo'
Nov 24,2019
2 people found
this helpful
It really is very rare in todays business world to come across such shockingly bad service from an estate agency. Sadly the Surbiton Branch of Chancellors embodies every nightmare story you could imagine. They consistently lied, not just exaggeratted but plain lied, they did not ...
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“I have spoken with many estate agents in Surb......”

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Jul 19,2019
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By: 'Zilphia B'
Jul 19,2019
1 people found
this helpful
I have spoken with many estate agents in Surbiton and found them all to be extremely helpful and efficient, however Chancellors, Surbiton are incredibly slow to respond to queries and requests, have to be chased, and their manager Ryan Power is the rudest agent I ...
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“Disguisting Treatment...”

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Sep 18,2018
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By: 'veryangryandupset'
Sep 18,2018
2 people found
this helpful
Estate agents refused to return a set of keys that we lent to them to do a viewing meaning my partner was refused access to the property and had to sleep at a friends house as I had to leave to go out of town ...
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Comment on agent fees
Never gonna be great paying fees but we hadn't minded to pay as we liked the estate agents to begin with.
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“Worst experience ever!...”

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Aug 26,2018
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By: 'Very angry landlord'
Aug 26,2018
1 people found
this helpful
Our experience with chancellors Surbiton branch had been a total nightmare! First of all Ryan had lid to us about a property we wanted to buy to get us sign up, and once we sign up we didn't hear from them for over a month! ...
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By: CC
Sep 04, 2019
View all comments (2)
We have been signed up with Chancellors since June with Ryan and have already made two formal complaints about his conduct. (I have never made a formal complaint before ). He is rude and incompetent. I hear he has just 'left'! Sadly Chancellors did not take our complaints seriously so not confident anything will change! ...

“Avoid at all costs...”

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May 29,2018
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By: 'Nic'
May 29,2018
8 people found
this helpful
Lying, bullying, general harassment and unprofessional behaviour seem to be Ryan Powers' method of estate agency. He called constantly, demanding answers to questions there is no way I would know and refusing to call any of the other professionals involved. My solicitor finally instructed me ...
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“Received a very poor service. The agents did not accept ......”

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Jan 22,2018
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By: 'Jonathan'
Jan 22,2018
7 people found
this helpful
Received a very poor service. The agents did not accept any responsibility for mistakes on their behalf and then embarrassed themselves by trying to blame it on the customer instead with excuses which contradict their own reasons. My advice for the agents is to be ...
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“The worst service and experience of renting a property, terrible ......”

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Sep 21,2017
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By: 'Paulo'
Sep 21,2017
0 people found
this helpful
The worst service and experience of renting a property, terrible communication and no respect for tenants. Don't accept responsibility....
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Comment on agent fees
Industry standard
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“Very poor. Misled from day 1 with a rental increase clause ......”

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Jul 26,2017
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By: 'Avoid if possible'
Jul 26,2017
0 people found
this helpful
Very poor. Misled from day 1 with a rental increase clause being included in the tenancy agreement that we were not made aware of. Only came to light once all R.E.M. location plans were in effect and they had us over a barrel. They ...
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Comment on agent fees
No more excessive than any other agents I have seen but certainly very high when compared to service levels.
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“I had very good buying experience with this company speacily ......”

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Jul 18,2017
Minithumbup
By: 'Nadeem Rana'
Jul 18,2017
0 people found
this helpful
I had very good buying experience with this company speacily have recived v good customer services from Daniel Carlisle. Highly recommend for business . Thanks Nadeem...
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“Terrible estate agent! Stay away from them. They were misleading ......”

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Jun 30,2017
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By: 'Mrs K'
Jun 30,2017
0 people found
this helpful
Terrible estate agent! Stay away from them. They were misleading me to sign a sole agent agreement regardless who sell it at the end, they will get commission. They said they would agree joint agents then when I made that request, they simply told me ...
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Comment on agent fees
Very bad. Stay away from this kind of unprofessional agent.
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“Hi everyone! I do not normally put reviews for anything, ......”

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Aug 17,2015
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By: 'Aleksandra'
Aug 17,2015
3 people found
this helpful
Hi everyone! I do not normally put reviews for anything, but this time I decided to do so; as this was a result of my terrible experience with Chancellors agency. I will mention bullet points as there were many disappointments which caused me to share ...
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What agent could do to change your mind?
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Attached Filesnbsp;
Comment on agent fees
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
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“Both the landlord and myself have been disgusted at Chancellors' ......”

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Mar 17,2015
Minithumbdown
By: 'Neil McKeown'
Mar 17,2015
6 people found
this helpful
Both the landlord and myself have been disgusted at Chancellors' inability to carry out basic tasks or respond to requests. They ignore emails, it typically takes several reminders before an inevitably unsatisfactory response is given. I had overpaid my account (due to paying 5 months upfront ...
read full review
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“In 10 years of renting in west London I have never ......”

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Nov 16,2014
Minithumbdown
By: 'Chancellorscannot'
Nov 16,2014
11 people found
this helpful
In 10 years of renting in west London I have never encountered a set of agents that offere a more complete mix of laziness, dishonesty and sheer incompetence. this is true of the Surbiton branch and also the 'central lettings office' Avoid at all costs...
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What agent could do to change your mind?
be honest, competent or efficient
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“We're very surprised Chancellors haven't joined your scheme - they ......”

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May 13,2014
Minithumbdown
By: 'Naive'
May 13,2014
2 people found
this helpful
We're very surprised Chancellors haven't joined your scheme - they like transparency "we pride ourselves on the transparency of the negotiations we enter into", but in fact they don't tell you all the important bits and are actually cheats and liars. Our first meeting at ...
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What agent could do to change your mind?
Not exist!!
Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Chancellors, Surbiton KT6 4LH


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