Chancellors
2.6/5, 505 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 505
31st May 2024
reviewed by 'Mohammed Sha'
“Callum has been really professional all through the process. He promptly facilitated the communication between the vendor and myself for ......”
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 42 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“Helpful up to the move in date. Incorrect keys given, ......”

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Jan 05,2017
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By: 'BobbyBrown'
Jan 05,2017
2 people found
this helpful
Helpful up to the move in date. Incorrect keys given, over a month and still waiting for a sets of keys, we're using the agents. No letterbox key. Door handles broken or non existent (locking my partner in a bedroom, having to unscrew bathroom door ...
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Comment on agent fees
Bad.
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“I have never left a review for anything or anyone ......”

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Dec 12,2016
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By: 'AVOID'
Dec 12,2016
3 people found
this helpful
I have never left a review for anything or anyone before but cannot begin to explain the experience we've had with Chancellors. I have to at least hope to help someone else avoid using them and the stress we have had. They are impossible to ...
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“Terrible service. They passed our details to third parties despite ......”

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Nov 25,2016
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By: 'annoyed'
Nov 25,2016
2 people found
this helpful
Terrible service. They passed our details to third parties despite our request to not do this. They lied about our landlord to us, and to him about us, to get money off us quicker, and though we finished our dealings with them 4 years ago, they ...
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Comment on agent fees
extortionate given that they don't provide anything resembling a service
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“Very unprofessional. Changed the time of the appointment on the ......”

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Nov 13,2016
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Zainab
By: 'Very'
Nov 13,2016
1 people found
this helpful
Very unprofessional. Changed the time of the appointment on the day via email and then wouldn't respond. First placed didn't even have an lights, smelled of cigarettes and had the gall to say it had just been decorated. Arrived at the second place for the ...
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Comment on agent fees
Was so disgusted with the agent's behaviour and the state of the two properties I didn't bother to ask
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“Never received such bad treatment from any company than I ......”

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Nov 04,2016
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By: 'Aaron'
Nov 04,2016
1 people found
this helpful
Never received such bad treatment from any company than I have as tenant/ex-tenant of a property managed by chancellors estate agents. From the moment they have your admin fee customer service disappears so do any niceties. checked out a month ago they have just ...
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By: Mimi
Jun 15, 2021
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Interestingly enough as a landlord I have had similar issues from the other side where it's been suggested that to replace a lightbulb I would have to pay more than £100. Needless to say I did it myself at considerably reduced cost! I am not aware of the tenant being deducted for a similarly extortionate amount. This agent is only interested in looking after themselves. ...

“Before I signed the contract with Chancellors to sell our ......”

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Oct 28,2016
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By: 'Amy'
Oct 28,2016
1 people found
this helpful
Before I signed the contract with Chancellors to sell our house, David, who came to value our house, was extremely personable and friendly and even told me how honest he is. That should have sent alarms bells ringing. As soon as I had signed the ...
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Comment on agent fees
The fees agreed were actually reasonable at 1%. The only positive thing about this estate agent.
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“Unfortunately renting a house through Chancellors was one of the ......”

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Oct 28,2016
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By: 'TH'
Oct 28,2016
4 people found
this helpful
Unfortunately renting a house through Chancellors was one of the most stressful times we have had. After taking a years rent upfront and handing it straight to the landlord, we were left living in below standard conditions and there was no real reason (because both ...
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Comment on agent fees
Reasonable and competitive for good service.
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“My experience in the property was great. But Chancellors were ......”

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Oct 11,2016
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Julian
By: 'Matt'
Oct 11,2016
1 people found
this helpful
My experience in the property was great. But Chancellors were slow to reply to any emails we sent in the build up to renting the property, never able to take calls and generally quick to avoid doing any work. We asked for specific terms to ...
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Comment on agent fees
Average but not worth the service
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“The rental process with Chancellors has been a completely nightmare! ......”

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Oct 07,2016
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By: 'Marta'
Oct 07,2016
1 people found
this helpful
The rental process with Chancellors has been a completely nightmare! I had lots of problems to get my keys once I had paid the cleared funds. I had to let in your office the luggage and came back 4 times to get my keys because the ...
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“Thanks to Nick and his excellent team at Chancellors for ......”

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Sep 30,2016
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Nicholas
By: 'Anne'
Sep 30,2016
0 people found
this helpful
Thanks to Nick and his excellent team at Chancellors for making the stressful journey to sell our house more bearable. Nothing was too much trouble for them, they kept us updated at every stage of the sale steering us to a happy outcome!...
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Comment on agent fees
Good
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“Horrific experiences - tardy to broken boilers, our back door ......”

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Sep 23,2016
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By: 'NotAgain'
Sep 23,2016
0 people found
this helpful
Horrific experiences - tardy to broken boilers, our back door was broken for a month (and allowed entry to all, so we couldn't move in for a month). They and the Landlord declined to push back the move-in date, thus losing £1100 of rent. The property ...
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Comment on agent fees
As with all estate agent fees - extortionate.
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“I was very happy with Daniel. He was very helpful ......”

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Sep 14,2016
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Daniel
By: 'Andrew'
Sep 14,2016
1 people found
this helpful
I was very happy with Daniel. He was very helpful and made the process run smoothly. A pleasure to work with. Cheers Dan...
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Comment on agent fees
Good
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“Lou was very professional throughout our move, keeping us up ......”

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Sep 13,2016
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Louise
By: 'N/A'
Sep 13,2016
0 people found
this helpful
Lou was very professional throughout our move, keeping us up to update consistently. We would recommend Louise for anyone looking to buy a property....
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Comment on agent fees
N/A
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“Do not use this estate agents, my company leased a ......”

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Sep 06,2016
Minithumbdown
By: 'Lewis'
Sep 06,2016
3 people found
this helpful
Do not use this estate agents, my company leased a property through Chancellors and the landlady illegally held our deposit and I had to take her to court to get our money back. This action took several months and was at great expense. Chancellors disclosed ...
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Comment on agent fees
n/a
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“Worst estate agents, period! Total Cowboys! I had to call ......”

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Aug 05,2016
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By: 'Banbry'
Aug 05,2016
1 people found
this helpful
Worst estate agents, period! Total Cowboys! I had to call their head office just to get it on right move as manager arrogant beyond belief. Even classes staff viewing property as a viewing on marketing report! After 2 months still no pic in their window and ...
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Comment on agent fees
Appalling ‚£2800k against purple bricks ‚£730
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“Chancellors East are the most dishonest, incompetent, morally bankrupt estate ......”

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Jul 26,2016
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Sarah
By: 'Sarah'
Jul 26,2016
1 people found
this helpful
Chancellors East are the most dishonest, incompetent, morally bankrupt estate agents I ever had the misfortune to meet. They will charge you at every stage of the way. It does not matter if it is their mistakes, or yours, they will find a way to ...
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What agent could do to change your mind?
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about ‚£25 for the hassle of setting up a direct debit? Or how about ‚£15 for every time we had to waste our time with them on the phone or in person?
Attached Filesnbsp;
Comment on agent fees
This Agent's Fees are ridiculous. They claim they can justify every single on them, which I am sure they can. But I could come up with fees and justify them too. What about ‚£25 for the hassle of setting up a direct debit? Or how about ‚£15 for every time we had to waste our time with them on the phone or in person?
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“Don't waste your time. That seems to be their job. ......”

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Mar 13,2016
Minithumbdown
By: 'Anonymous'
Mar 13,2016
2 people found
this helpful
Don't waste your time. That seems to be their job. Broken promises, disinterested staff. Never felt so under-valued by a business. How they mange to keep running is a mystery to me. After a month of silence we walked away and went across the road ...
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What agent could do to change your mind?
N/A
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Comment on agent fees
N/A
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“Interesting that all the current reviews are over 2 years old.......”

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Feb 08,2016
Minithumbdown
By: 'Mr'
Feb 08,2016
3 people found
this helpful
Interesting that all the current reviews are over 2 years old. Avoid this agency like the plague! They are ruthless in their pursuit of commission and care little for buyer and seller. I also recently made an offer on a property which they failed to pass ...
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“If you contact this estate agent expect the property you ......”

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Jan 25,2016
Minithumbdown
By: 'Jacqueline'
Jan 25,2016
6 people found
this helpful
If you contact this estate agent expect the property you have phoned about to be already sold or on offer....
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“Avoid this agency! The worst estate agents I have ever ......”

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Nov 27,2015
Minithumbdown
By: 'Dml1980'
Nov 27,2015
4 people found
this helpful
Avoid this agency! The worst estate agents I have ever had to deal with. From showing us a property that didn't resemble fully the property we actually got to inflated and unnecessary charges. The people have the worst possible customer service, they do not respond ...
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“Renting from Chancellors East Oxford was one of the worst ......”

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Nov 08,2015
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Carl
By: 'PF'
Nov 08,2015
1 people found
this helpful
Renting from Chancellors East Oxford was one of the worst experiences I've had with a company. Having signed a short let Chancellors gave us a single month's notice after one month's rental, citing the landlord's desire to have us vacate. When we queried this, as ...
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By: Chancellors HQ
Nov 11, 2015
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We are sorry to learn you feel unhappy with elements of the service you have received from our East Oxford office. Our landlord clients will inform us when they wish to serve notice on tenants; we marketed the property as a short-term let, and, as such, the landlord may require the property back at short notice. Owing to the length of the tenancy it was not classed as an assured shorthold tenancy and the deposit would not have had to have been protected, and the contract you signed confirms i ...

“First we bought the property through them and the sale ......”

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Oct 17,2015
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Holly
By: 'Harmeet'
Oct 17,2015
5 people found
this helpful
First we bought the property through them and the sale was unnecessarily delayed for no valid reason and blamed the other party continuously. Communication from Chancellors was very poor and we had to chase them up constantly. During this time we even had to leave ...
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“After many dealings with this company I can confidently tell ......”

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Sep 07,2015
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Lucy
By: 'Tnash'
Sep 07,2015
5 people found
this helpful
After many dealings with this company I can confidently tell you collectively they represent the worst traits found in estate agents. From knowingly leaving sold or let properties as available on their website to draw you in at the start, to flatly ignoring you during ...
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What agent could do to change your mind?
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
Attached Filesnbsp;
Comment on agent fees
Admin Fees originally were extortionate compared to competitors, dropped the fees by over 50% when we raised this which showed they really were just trying it on!
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“Chancellors Ref. 12524ME2From start to finish Chancellors (mainly Terry ......”

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Sep 04,2015
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Terry
By: 'S,'
Sep 04,2015
0 people found
this helpful
Chancellors Ref. 12524ME2 From start to finish Chancellors (mainly Terry Proxton) made the process of selling our property as painless and straight forwards as possible. We much appreciated the honest approach and solid guidance given at every stage and the overall support was much appreciated. ...
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Comment on agent fees
Chancellors offered a very fair and competitive fee
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“Chancellor's handles the difficult position of having both a landlord ......”

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Aug 27,2015
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Liam
By: 'Jeroen'
Aug 27,2015
3 people found
this helpful
Chancellor's handles the difficult position of having both a landlord and a tenant as their client by assuming the tenants are idiots and wrong, and covering for the landlord. St the start of the lease the slick salesman are all friendly and supportive until you ...
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“Hi everyone! I do not normally put reviews for anything, ......”

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Aug 17,2015
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By: 'Aleksandra'
Aug 17,2015
3 people found
this helpful
Hi everyone! I do not normally put reviews for anything, but this time I decided to do so; as this was a result of my terrible experience with Chancellors agency. I will mention bullet points as there were many disappointments which caused me to share ...
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What agent could do to change your mind?
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
Attached Filesnbsp;
Comment on agent fees
They gave me the wrong information, I should pay for an satisfying service although I was unsatisfied with situations from the beginning. I will pay the check out fees as I am aware that agency is charging these and I will not hesitate to pay them straight away after the situation has been resolved.
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“Incapable, arrogant, careless people! They never helped us when we ......”

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Jul 07,2015
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Jamie
By: 'A.'
Jul 07,2015
4 people found
this helpful
Incapable, arrogant, careless people! They never helped us when we needed. They gave us wrong information, which caused us financial loss. They always reminded us to do our duty, but they never did theirs. We paid a lot of money for nothing! As we complained ...
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“I wish to say a huge thank you to Grace ......”

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May 14,2015
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Grace
By: 'Wendy'
May 14,2015
0 people found
this helpful
I wish to say a huge thank you to Grace Curry at Chancellors Chesham for her help and dedication to her job. Our current landlord sold the property and I started a search for a new home just after Christmas (we had 4 months notice, so ...
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“I cannot put into words how much I would discourage ......”

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May 08,2015
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Chris
By: 'Tennant'
May 08,2015
2 people found
this helpful
I cannot put into words how much I would discourage you from using this awful estate agents. They are the rudest, most unorganised, dishonest, unprofessional company I have ever dealt with. We started renting with them in November last year, it is now May and ...
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What agent could do to change your mind?
As soon as he got his commission we never heard from him again. There was so much work that needed to be done and he assured us that he would help to push this forward. We haven't heard from him since getting the keys. Absolutely useless.
Attached Filesnbsp;
Comment on agent fees
The admin fees are ‚£170 per person in a shared house, ‚£30 each for a check in and then another ‚£30 for check out, ‚£750 deposit each in a 5 bed house. They will try and rinse you.
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“Let my house with Chancellors no problems Tenant easily found.......”

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Apr 28,2015
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Maxine
By: 'Chris'
Apr 28,2015
5 people found
this helpful
Let my house with Chancellors no problems Tenant easily found. They handle everything that is where the problem starts. Their maintenance department is terrible they send out their contractors to diagnose faults and carry out repairs. Three times to diagnose one fault 3 lots of costs ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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