Chancellors
2.6/5, 505 reviews
40% recommended
62% sales valuation accuracy
70% sales fee satisfaction
57% lettings valuation accuracy
56% lettings fee satisfaction

Property Features

The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire ... show more The Company The Chancellors Group of Estate Agents Limited is one of the country's leading independent Estate Agents with 50 networked offices in Southern England and Wales. These comprise Chancellors offices in the Home Counties and Oxfordshire, Anscombe & Ringland offices in London and Middlesex and Russell Baldwin & Bright offices in Herefordshire and Mid Wales.

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Latest Reviews

 View all Reviews 505
31st May 2024
reviewed by 'Mohammed Sha'
“Callum has been really professional all through the process. He promptly facilitated the communication between the vendor and myself for ......”
22nd Apr 2024
reviewed by 'Steve'
“As the out reviews have said avoid at all costs i was told on 4 occasions it was going to exchange , ......”
15th Apr 2024
reviewed by 'L'
“Would not recommend for landlords at all. The initial contact with Chancellors was via Kayleigh who was great. Shortly after ......”
15th Apr 2024
reviewed by 'Zara Nash'
“Frustrated is an underestimation. After speaking to 4 people at the Wokingham Branch, sending in emails as well as being assured ......”
16th Dec 2023
reviewed by 'Sarah C'
“Fantastic communication throughout, Alistair and his team at the Bicester office have been totally amazing throughout transaction, best estate agents ......”
14th Dec 2023
reviewed by 'Funmi'
“Excellent Service Zsofia, Richard and the team were very helpful. They called us to check if we were still looking ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 62% 70% £60,000 £2,017,500
Lettings 57% 56% £311 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
33 56 53 118 61 26 42 16 14 86
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

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Chancellors Branches (view all 54)
Abingdon, OX14
Amersham, HP6
Ascot, SL5
Aylesbury, HP20
Banbury, OX16
Barnet, EN5
Basingstoke, RG21
Bicester, OX26

“I am very impressed with Chancellors who has now sold ......”

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Jun 16,2014
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Alex
By: 'Zoe'
Jun 16,2014
0 people found
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I am very impressed with Chancellors who has now sold my property, although the was very difficult and near the end it was touch and go Alex provided me with the assurance it would go through, we have now completed and we are very please, ...
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“Conor was very helpful throughout my search and always kept ......”

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Jun 16,2014
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Conor
By: 'E'
Jun 16,2014
0 people found
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Conor was very helpful throughout my search and always kept me updated about the progress of my application for the property. Everything went smoothly and I was happy with the service I received. Conor was always happy to be contacted about queries and friendly when ...
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“We not only sold a property but also bought one ......”

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Jun 13,2014
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Joanne
By: 'Dennis'
Jun 13,2014
0 people found
this helpful
We not only sold a property but also bought one through Chancellors, almost exclusively through the work of Joanne Fox. She has been exemplary in her efficiency ,courtesy and professionalism. She has managed the process seamlessly in responding promptly to any question, liaising with numbers ...
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“Every company should have an employee like Katherine .Her customer ......”

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Jun 13,2014
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By: 'Tracey'
Jun 13,2014
0 people found
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Every company should have an employee like Katherine .Her customer service from answering emails straight away to making appointments for viewings was faultless. Katherine deserves a promotion for all her hard work she puts into her role at Chancellors...
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“We sold our house recently with Chancellors and our experience ......”

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Jun 06,2014
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Jaye
By: 'Joanna'
Jun 06,2014
0 people found
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We sold our house recently with Chancellors and our experience has been very positive. Both Jaye and Nic have been very professional, helpful, and responsive; always willing to offer an educated opinion and advise. They efficiently handled all issues throughout the process and did so ...
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“We were dealing with Owen who introduced us to the ......”

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May 30,2014
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Owen
By: 'Y'
May 30,2014
0 people found
this helpful
We were dealing with Owen who introduced us to the place, we really liked it and put in an offer! It took us quite a while but during that time, Owen has always been a great help and very efficient. He was always able to ...
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“Took ages to arrange a view after expressing interest even ......”

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May 29,2014
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By: 'simon'
May 29,2014
2 people found
this helpful
Took ages to arrange a view after expressing interest even though we were cash buyers, finally we drove 30 miles only to be given the address of the wrong property. Called agent 3 times to get the vendor to open the door and no response. Finally they ...
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What agent could do to change your mind?
Cold have arranged a viewing as requested. Could have kept us informed of progress Could have given us teh right address could have returned call in a timely manner. These guys are completelty incompetent
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By: Chancellors HQ
Jun 10, 2014
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We are sorry to learn that there was some confusion over a recent viewing we arranged on your behalf. The manager of our High Wycombe sales office has confirmed that you were unaware of which exact property it was you wished to view, and based on the information you provided to the office they arranged a viewing at the property they believed you had had in mind. It was arranged with the vendor of the property that they would personally carry out the viewing, but when you arrived at the viewin ...

“Exceptional! Like other we cannot recommend Joanne Fox and her ......”

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May 29,2014
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Joanne
By: 'Graeme'
May 29,2014
0 people found
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Exceptional! Like other we cannot recommend Joanne Fox and her team at Chancellors highly enough. Joanne an absolute pleasure to deal with, highly professional, extremely hard working and consistently went above and beyond to ensure that our sale was a success - despite the odd ...
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“Appalling experience, and the experience has only just started!The ......”

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May 28,2014
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By: 'Darren'
May 28,2014
0 people found
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Appalling experience, and the experience has only just started! The house was in given to us in the most shocking state! There were brown stains in the toilet! The kitchen in a disgusting state, oven and fridge had dirt all inside, there were disgusting drill ...
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What agent could do to change your mind?
You could of apologised. Not one person has accepted any blame in our situation. You have belittled us, and you have most certainly conned us. We want to see action from you, but nothing has happened. If you reimbursed us for the cost of the garden and cleaning, and sorted out the spare room and pipe in utility room, like you had originally promised, then we can forget all about this and move on, as we are reasonable people. To me it seems as if you are just keeping us hanging by a thread, until we eventually give up and sort it out ourselves, at our own cost! You have done absolutely nothing, and we have called every day to see results. We will NOT let this go!
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“I have been trying to rent a property through Chancellors ......”

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May 28,2014
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By: 'Cisco'
May 28,2014
3 people found
this helpful
I have been trying to rent a property through Chancellors for about 6 weeks now and I can say I am very disappointed about their services as I only have one week left until I have to move house and I still don't know if I ...
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“As a keen individual to move up to High Wycombe, ......”

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May 26,2014
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Marion
By: 'Honesty'
May 26,2014
2 people found
this helpful
As a keen individual to move up to High Wycombe, contacted Chancellors as they had properties matching my criteria. The agent assigned to me was very flaky, extremely intimidating, I could not hold of her and been ignored when I returned her calls about viewings. ...
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“Chancellors in Richmond were fantastic with selling our house. The ......”

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May 21,2014
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Joanne
By: 'Mark'
May 21,2014
0 people found
this helpful
Chancellors in Richmond were fantastic with selling our house. The best estate agents we've ever had. In particular Joanne Fox ran our sale and made the whole transition very smooth. They are very clever about the way they sell houses and we felt very relaxed ...
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“Friendly helpful competent service all around. Sales person Maxine Hall ......”

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May 21,2014
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Maxine
By: 'F'
May 21,2014
0 people found
this helpful
Friendly helpful competent service all around. Sales person Maxine Hall helped us negotiate with the vendor so the price was agreed without the usual delays. Another Sales person Marc Rollings followed up very effectively, helping us to shove the vendor's tardy advisors so that completion ...
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“I must of spoke to each member of staff at ......”

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May 20,2014
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By: 'Mr'
May 20,2014
6 people found
this helpful
I must of spoke to each member of staff at some time they just get some body else to phone don't no what their doing from start to finish invoicing ,paperwork ,etc...
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What agent could do to change your mind?
Send them on some sort of training
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By: Chancellors HQ
May 22, 2014
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We are sorry to learn you feel you have had to talk to too many teams at Chancellors. I understand that your tenants wished to renew their tenancy and you contacted our Thatcham branch concerning this request; renewals are handled by our property management teams at our head office in Bracknell, and the team in Thatcham advised you would need to speak with them directly in order to discuss this further. After this discussion you again contacted our Thatcham office who arranged for the manager ...

“Joanne is practical and efficient and is backed by a ......”

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May 19,2014
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Joanne
By: 'H'
May 19,2014
0 people found
this helpful
Joanne is practical and efficient and is backed by a Sales Team who will good-naturedly strive to overcome any obstacles - it makes a huge difference - thank you - especially to James...
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“My experience with Chancellors Lettings agents in Richmond has been ......”

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May 14,2014
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Andrew
By: 'Julie'
May 14,2014
0 people found
this helpful
My experience with Chancellors Lettings agents in Richmond has been a very positive one in every respect. I have been a customer with them for about 10 years and have found them to be very reliable and quick to deal with any of my concerns regarding ...
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By: Helin Ozcelik Konnolu
Jul 18, 2019
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I would like to thank to Sam Hall for his helps and supports with the property search. He is always so co-operative, practical, fast and realistic. I always find it very easy to work with him. My experience with Chancellors Lettings agents in Richmond has been a very positive one in every respect. I have met all the team at Chancellors in Richmond who are always friendly, nice and warm while you are in rush and nervous with the property searching. They also are very experienced with the market a ...

“We're very surprised Chancellors haven't joined your scheme - they ......”

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May 13,2014
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By: 'Naive'
May 13,2014
2 people found
this helpful
We're very surprised Chancellors haven't joined your scheme - they like transparency "we pride ourselves on the transparency of the negotiations we enter into", but in fact they don't tell you all the important bits and are actually cheats and liars. Our first meeting at ...
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What agent could do to change your mind?
Not exist!!
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“I have just exchanged contracts on a buy-to-let property through ......”

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May 12,2014
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Owen
By: 'Caty'
May 12,2014
0 people found
this helpful
I have just exchanged contracts on a buy-to-let property through Chancellors in East Oxford. Owen was great. Always cheerful and willing to help; he understood the steps we had to go through to secure an HMO mortgage and was very patient with us (and the ...
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“Website, standard template emails and letterhead paper 'appear' professional but ......”

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May 10,2014
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By: 'Chancellor'
May 10,2014
0 people found
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Website, standard template emails and letterhead paper 'appear' professional but buck stops there. The company is let down by some staff who are simply illiterate, unable to make simple, logical decisions and have trouble copying and pasting text. Like most estate and letting management companies ...
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What agent could do to change your mind?
Accepting responsibility for poor service and wrong doing; simply saying sorry is not enough. Back it up by paying back people's money.
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“My partner had 3 local agents value our house- we went ......”

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May 05,2014
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Jaye
By: 'Tim'
May 05,2014
0 people found
this helpful
My partner had 3 local agents value our house- we went with Jaye at Woodstock Chancellors based on her enthusiasm and commitment- and she marketed and sold the property quickly and smoothly as promised. Very happy....
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“I've been renting a property with Chancellors for over 2 years. ......”

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May 02,2014
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By: 'Disappointed'
May 02,2014
1 people found
this helpful
I've been renting a property with Chancellors for over 2 years. There was a lot of problems I had with this agency, but just to list a couple: From the beginning I had problems and all the branch people and headquarters were interested in was money ...
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“I was interested in buying an one bed-room flat in ......”

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Apr 28,2014
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By: 'Joyce'
Apr 28,2014
3 people found
this helpful
I was interested in buying an one bed-room flat in North Oxford price it was advertised for £165k. I was served by this rude and arrogant sales advisor whose named Richard in Summertown branch Chancellors. He was impatient and rude as if he didn't show ...
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By: Chancellors HQ
May 01, 2014
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All of our staff should be helpful, courteous and willing to go the extra mile for all of our clients and customers, so I was sorry to read that you felt the service you received from our Summertown office did not meet your expectations. We take such comments seriously and I have raised this matter with the area manager responsible for the office in an effort to ensure all staff are aware of the high standards we expect of them in this regard. When marketing our clients’ properties we ...

“Tried several estate agents when looking for a short term ......”

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Apr 24,2014
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Alex
By: 'Lesley'
Apr 24,2014
0 people found
this helpful
Tried several estate agents when looking for a short term flat and many refused to even show us properties if we weren't prepared to sign up for at least 12 months. Chancellors were extremely helpful when I told them our requirements which was a two bed ...
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“We have been looking for a house for 8 months , we ......”

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Apr 16,2014
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Giles
By: 'chancellorssuck'
Apr 16,2014
2 people found
this helpful
We have been looking for a house for 8 months , we dread having to look at a house via chancellors. Their sales team are rude and unhelpful. Its to the point now that even if I saw a house I liked I would not buy it ...
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What agent could do to change your mind?
If they had of supported us, made suggestions for other properties, not been sarcastic, blunt and antagonistic. We're cash buyers for god sake. I WILL NEVER BUY FROM CHANCELLORS!!!!
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By: Chancellors HQ
Apr 25, 2014
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We are sorry to hear that you were unhappy with the service you received from the staff at our Thatcham office – we aim to provide a courteous and friendly service to all of our clients and customers, and I have raised your comments to the manager of the office to ensure that all staff are aware of the high standards we expect of them in this regard. We would relish the opportunity to show you some of the fantastic properties we are currently selling in Thatcham and would welcome the ...

“James Godfrey was an absolute godsend to us. We were ......”

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Apr 08,2014
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James
By: 'Cindy'
Apr 08,2014
0 people found
this helpful
James Godfrey was an absolute godsend to us. We were purchasing our first home and very nervous and anxious about the process. James always put us at ease whilst at the same time being completely honest. We felt so comfortable with James that we would ...
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“I cannot recommend Joanne Fox and her team at Chancellors ......”

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Apr 08,2014
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Joanne
By: 'Rosie'
Apr 08,2014
0 people found
this helpful
I cannot recommend Joanne Fox and her team at Chancellors highly enough. Not only is Joanne an absolute pleasure to deal with, but she is highly professional, extremely hard working and consistently went above and beyond to ensure that our sale was a success - ...
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“Dealt with Lucy at the chesham branch! What a lovely ......”

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Apr 08,2014
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Lucy
By: 'Amanda'
Apr 08,2014
0 people found
this helpful
Dealt with Lucy at the chesham branch! What a lovely lady and very professional! Would highly recommend her. Keep up the good work!...
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“I would like to give a huge thank you and ......”

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Mar 25,2014
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By: 'Lisa'
Mar 25,2014
0 people found
this helpful
I would like to give a huge thank you and recommendation to Kerry Lawson of the Oxfordshire Property Management Team based in Bracknell. I moved in to my rental property at the end of February 2014 and Kerry has been absolutely wonderful, guiding me through the ...
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“I saw the bad reviews online before going ahead with ......”

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Mar 21,2014
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By: 'WC'
Mar 21,2014
3 people found
this helpful
I saw the bad reviews online before going ahead with my tenancy, I thought it might be ok. It wasn't. I urge anyone who is thinking of taking the chance on Chancellors to not put yourself through so much grief. I had problems singing the ...
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By: Michael Anderson
Apr 04, 2014
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I am sorry to read you felt dissatisfied with elements of the service you have received from Chancellors. We introduced the electronic signing of our paperwork in order to make the process of signing documentation as simple as possible; it should make this process much easier and I am sorry to learn that you experienced technical difficulties when trying to sign the document via this method. In such an example all of our staff should do their utmost to assist you and suggest an alternative way t ...

“We wanted to view some of the properties in kidlington. ......”

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Mar 18,2014
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By: 'Sowjanya'
Mar 18,2014
3 people found
this helpful
We wanted to view some of the properties in kidlington. When I called first I was asked to register and Imstarted getting emails and text messages alerting properties. Within few minutes of them I used to call them to arrange for viewing . They either used ...
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What agent could do to change your mind?
We wanted to view some of the properties in kidlington. When I called first I was asked to register and Imstarted getting emails and text messages alerting properties. Within few minutes of them I used to call them to arrange for viewing . They either used to say we will call you back after arranging it and never called back or said the property is already sold! I said i got a text message few minutes ago! Yes its sold is the answer. I have now bought property thro another agent, so unsusbribed email but I couldn't stop texts. So called again and said can you please stop sending texts, they asked why and I said you never showed me any property and I bought thro other agent. Said ok bye and hung up! Not even apology!
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By: Michael Anderson
Apr 04, 2014
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We appreciate the importance of the communication we enter into with our clients and customers, and I was sorry to read that you felt the Kidlington office did not respond to some of the messages that you had left them. We ask all interested applicants to register on our systems as this allows us to inform them of any other suitable properties that we are currently marketing. We do continue to market certain properties where an offer is being progressed subject to contract as we take instruct ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 4:44 PM 11/06/2019 by Nisha sran Nisha sran

Awards won by Chancellors

Regional Awards won by Chancellors

Individual Branch Awards

London, W11

Barnet, EN5

Abingdon, OX14

Aylesbury, HP20



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