Chancellors
Woking Guildford, Woking, GU21
1.8/5, 5 reviews
20% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction



Property Features


“I saw the bad reviews online before going ahead with ......”

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Mar 21,2014
Minithumbdown
By: 'WC'
Mar 21,2014
3 people found
this helpful
I saw the bad reviews online before going ahead with my tenancy, I thought it might be ok. It wasn't. I urge anyone who is thinking of taking the chance on Chancellors to not put yourself through so much grief. I had problems singing the agreement (signed day before moving in) had multiple repair problems, taking >3weeks each and generally poor service/communication. On check out I had further problems/disputes despite a 6 month tenancy (got out ASAP) and it took over 2 weeks to get deposit back. This is a company I will not go back to, regardless of any property on their books. TOTAL NIGHTMARE.
Was this helpful? Yes
By: Michael Anderson
Apr 04, 2014
I am sorry to read you felt dissatisfied with elements of the service you have received from Chancellors. We introduced the electronic signing of our paperwork in order to make the process of signing documentation as simple as possible; it should make this process much easier and I am sorry to learn that you experienced technical difficulties when trying to sign the document via this method. In such an example all of our staff should do their utmost to assist you and suggest an alternative way to complete the documents and I hope they were able to assist on this occasion.

When we are notified of a maintenance issue at our clients’ properties we must first obtain their instruction as to how they wish to proceed. The time it takes such issues to be resolved is dependent on the time in which our client responds to us, and we would look to keep both landlord and tenant fully updated during this period.

The TDS (The Dispute Service) are the biggest of the three main government sanctioned deposit protection schemes and their guide to best practice states that deposits should be released to the tenant or landlord within 10 working days of the agreement of the allocation. As we hold the deposit as stakeholder we are unable to release the deposit until both landlord and tenant have agreed on a figure, and the speed at which we are able to release a deposit is governed by the speed at which both tenant and landlord confirm their agreement.

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Opening Hours
Address

Chancellors
38 Commercial Way
Woking
Surrey
GU21 6JN
01483 770701

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 2 1 0 0 1 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Don't even go for a viewing at any of their p......”

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Sep 13,2019
Minithumbdown
By: 'Ann'
Sep 13,2019
0 people found
this helpful
Don't even go for a viewing at any of their properties. Estate agents are bad but this agency are the worst. I wanted to view 1 property and made it absolutely clear it was on behalf of someone else who was not yet ready to sell ...
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“I am very impressed with Chancellors who has now sold ......”

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Jun 16,2014
Minithumbup
By: 'Zoe'
Jun 16,2014
0 people found
this helpful
I am very impressed with Chancellors who has now sold my property, although the was very difficult and near the end it was touch and go Alex provided me with the assurance it would go through, we have now completed and we are very please, ...
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“I've been renting a property with Chancellors for over 2 years. ......”

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May 02,2014
Minithumbdown
By: 'Disappointed'
May 02,2014
1 people found
this helpful
I've been renting a property with Chancellors for over 2 years. There was a lot of problems I had with this agency, but just to list a couple: From the beginning I had problems and all the branch people and headquarters were interested in was money ...
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“I saw the bad reviews online before going ahead with ......”

Share on :
Mar 21,2014
Minithumbdown
By: 'WC'
Mar 21,2014
3 people found
this helpful
I saw the bad reviews online before going ahead with my tenancy, I thought it might be ok. It wasn't. I urge anyone who is thinking of taking the chance on Chancellors to not put yourself through so much grief. I had problems singing the ...
read full review
Was this helpful? Yes
By: Michael Anderson
Apr 04, 2014
View all comments (1)
I am sorry to read you felt dissatisfied with elements of the service you have received from Chancellors. We introduced the electronic signing of our paperwork in order to make the process of signing documentation as simple as possible; it should make this process much easier and I am sorry to learn that you experienced technical difficulties when trying to sign the document via this method. In such an example all of our staff should do their utmost to assist you and suggest an alternative way t ...

“The service I have received from Chancellors has been horrendous! ......”

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Feb 14,2013
Minithumbdown
By: 'Emma'
Feb 14,2013
8 people found
this helpful
The service I have received from Chancellors has been horrendous! Their management department are a joke and seem unable to do anything unless repeatedly chased, this includes collecting the rent! When my tenants gave notice it took Chancellors 19 days to bother informing me and it ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Chancellors, Woking GU21 6JN


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