“We used Chancellors when we were looking for a property ......”
1 Star Review
Jul 24,2014
By:
'unsatisfied'
Jul 24,2014
Branch: Carterton, Black Bourton Road
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: No
Postcode: OX18
Branch: Carterton, Black Bourton Road
Lettings (as a Tenant)
Rent PCM: £675
Postcode: OX18
1
people found
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We used Chancellors when we were looking for a property to rent in West Oxfordshire. At first they were very keen to get us signed to the property in which taking our money was the main priority, this was evident.
When problems occurred during our stay Chancellors were hard to get hold of and when we eventually did get hold of them, we were told they would take a message and get someone to call us back. This usually wasn't until some two days later!
They used obviously cheap cowboys to "fix" the issues we had. They were never properly fixed and their contractor's would wear their muddy shoes on the cream carpet (we had one issue with our shower and the contractor stood in the shower with his muddy shoes on and had the water flowing, he then proceeded to walk through the house!). We were never a specific day or time as to when the contractors would turn up.
When the property was put on the market for sale the agents did not turn up at the property at all and we had to show the prospective tenants around, which we felt was completely unprofessional. When we confronted Chancellors about this issue they gave the excuse that there was traffic even though they are exactly 5 minutes drive from the property. VERY PROFESSIONAL!
When we came to moving out we filled out all relevant paperwork as instructed and yet have not received any post at the address we provided and the new owner returned all our post to sender as they had not been given an address to forward it onto. There was nothing in writing as to how much the check out inventory would cost and it was deducted without notice or permission from our deposit, it would have been nice just to have been informed of this as we do understand that inventories have to be paid for.
Eventually we bypassed Chancellors and went straight to the Landlord, in which the Landlord was very apologetic and said she had noticed the same issues with them herself.
As this is the first bad review I have ever written I feel that this shows that the service we received from Chancellors was less than POOR!
What agent could do to change your mind?
provided a better service by actually being there and keeping to their word instead of making sorry excuses!
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Communication is of paramount importance and we strive to respond to all communications on the day they are received, and I am sorry if you felt this did not always take place during your tenancy. We can confirm that all contractors we recommend to our landlords are suitably qualified to carry out the work requested of them and should always look to leave a property in a clean and tidy state.
Due to prior bookings we are occasionally unable to attend every viewing we arrange on behalf of a vendor, but we should speak to the occupant of the property to specifically discuss if they would be happy to accompany any viewings in our absence. We are sometimes delayed en route to a viewing and we would always look to phone ahead and advise the attendees that we may be slightly delayed. We will be reviewing why these communications were not to your satisfaction in this case
Neither Chancellors nor your landlord would be expected to send on any post that has been delivered to your old property; it would be your responsibility to either set up a mail redirect or liaise with the appropriate companies to provide them with the details of your new address.
Details of your liability to pay for the check-out are in section 4 of your tenancy agreement you signed and are also contained in our Guide to Tenants; when you signed the offer declaration form at the start of your tenancy you also signed to confirm you had read this document.