Julie Twist Properties
4.6/5, 722 reviews
92% recommended
98% sales valuation accuracy
95% sales fee satisfaction
84% lettings valuation accuracy
85% lettings fee satisfaction



Property Features

Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994. show more Julie Twist Properties was Manchester's first Letting and Estate Agent, opening its doors in 1994.
Julie Twist the City Centre Property Specialist

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 98% 95% £85,000 £524,225
Lettings 84% 85% £400 £3,900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
129 13 261 33 115 1 132 2 27 9
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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NAEA ARLA TDS
Images & Videos

“Elements of the service were very good - checking-in to ......”

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May 27,2013
Minithumbup
By: 'Anon'
May 27,2013
3 people found
this helpful
Elements of the service were very good - checking-in to the property and checking-out / returning keys went very smoothly. I cannot fault that process at all. Also my deposit was returned very quickly. The condition of the property was excellent, with a number of things ...
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“Naomi handled our deposit return very efficiently and has been ......”

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May 09,2013
Minithumbup
By: 'Anon'
May 09,2013
5 people found
this helpful
Naomi handled our deposit return very efficiently and has been a pleasure to deal with throughout. When we had some maintenance issues during our tenancy JT Properties were quick to assist us. I would definitely recommend this company to others....
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“The team gave me back all my deposit within a ......”

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Apr 30,2013
Minithumbup
By: 'GB'
Apr 30,2013
5 people found
this helpful
The team gave me back all my deposit within a very short period of time. Something that I have never experienced....
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“Both staff members were helpful and friendly, however we've hadQuite ......”

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Apr 30,2013
Minithumbup
By: 'Laura'
Apr 30,2013
1 people found
this helpful
Both staff members were helpful and friendly, however we've had Quite a few maintenance issues that have never been Resolved because no one could get in touch with the landlord which Was quite frustrating....
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“Thanks guys, you made the whole renting process simple from ......”

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Apr 16,2013
Minithumbup
By: 'Mark'
Apr 16,2013
1 people found
this helpful
Thanks guys, you made the whole renting process simple from our meetings in your office where you clearly explained the documentation through to the property viewing.....
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“By far the worst experience I've ever had in terms ......”

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Apr 12,2013
Minithumbdown
By: 'Caroline'
Apr 12,2013
6 people found
this helpful
By far the worst experience I've ever had in terms of customer service. They allowed my flat to become damaged by mould despite repeated requests by myself and the tenant to investigate the cause. They couldn't find the source of the problem and blamed the ...
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Was this helpful? Yes
By: Martin
Jun 19, 2013
View all comments (3)
Hi Caroline Please will you contact me directly at the office as I am the manager and would like to discuss this further, I have had no complaints that have not been responded to and am unaware of the situation at your property (the address of which I still do not know as I do not have your surname or details of the property) call 0161 834 8486 and ask for Martin. Thanks. ...

“Andrew has moderate and supported the whole process to reverse ......”

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Apr 09,2013
Minithumbup
By: 'R'
Apr 09,2013
1 people found
this helpful
Andrew has moderate and supported the whole process to reverse a wrong switch of energy supplier. It has not been requested by me, the Landlord or JJT. Andrew prompt assumed leadership and called the energy supplier to sort the problem out. He called me back ...
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“Fantastic all round service. Great understanding of my needs as ......”

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Mar 26,2013
Minithumbup
By: 'Amar'
Mar 26,2013
4 people found
this helpful
Fantastic all round service. Great understanding of my needs as an investor and extremely responsive to all situations. Have dealt with Julie and her staff for many months now and have absolutely no complaints whatsoever. Terrific team of people....
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“Very helpful and couteous young man good knowledge of his ......”

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Mar 26,2013
Minithumbup
By: 'Christopher'
Mar 26,2013
1 people found
this helpful
Very helpful and couteous young man good knowledge of his job and helped in sorting all issues Company have helped a great deal in all matters...
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“Moving is stressful so having an Agent that makes the ......”

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Mar 21,2013
Minithumbup
By: 'Paul'
Mar 21,2013
1 people found
this helpful
Moving is stressful so having an Agent that makes the whole process from start to finish as painless as possible is a priority for me when choosing who to go with! I was pleasantly surprised when meeting Ani from JJT how knowledgeable he was about ...
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“Where to start... This agent are a complete joke. Natalie ......”

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Mar 08,2013
Minithumbdown
By: 'no'
Mar 08,2013
8 people found
this helpful
Where to start... This agent are a complete joke. Natalie took me to a viewing and said she hoped the tenant wasn't in because he didn't know we were coming..... she told me not to worry because if he is in, she will blagg it. ...
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Was this helpful? Yes
By: Julie Twist
Mar 19, 2013
View all comments (1)
I am very sorry you feel this way about my agency, we do take customer service very seriously and that is why we have spoken on many occasions about this matter. We work under the NAEA and TPO guidelines and believe that they have been adhered to on this occasion. I am unsure what more we can do to change your view on the company. As you have now completed on your purchase I would like to take this opportunity to hope you will be very happy in your new home ...

“I would like to thank Lisa for all the help ......”

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Feb 22,2013
Minithumbup
By: 'David'
Feb 22,2013
4 people found
this helpful
I would like to thank Lisa for all the help she has given me through out my tenancy in regards to maintenance, she was always very friendly on the phone and got the issues sorted out. On some occasions i had to wait a while ...
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“We would reccomment Julie Twist to all our friends they ......”

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Feb 04,2013
Minithumbup
By: 'Happy'
Feb 04,2013
2 people found
this helpful
We would reccomment Julie Twist to all our friends they were easy to work may be slightly more expensive than other agents but were very up front with their charges. They delivered what they promised and reacted to all our requests very quickly and professionally. ...
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“Good level of service. Friendly and efficient. Would happily use ......”

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Jan 30,2013
Minithumbup
By: 'Dinsy23'
Jan 30,2013
3 people found
this helpful
Good level of service. Friendly and efficient. Would happily use them again should we wish to move to another property....
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“I've been a tenant for several years and I can ......”

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Jan 24,2013
Minithumbdown
By: 'Ripped-off'
Jan 24,2013
1 people found
this helpful
I've been a tenant for several years and I can echo every negative sentiment. From the day I moved in to an uncleaned flat, with broken furniture which apparently constitutes the "furnished" part of my rent, things have remained unreassuringly constant. Julie Twist = Just Terrible. ...
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“The service I received was appalling. After leaving the heating ......”

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Jan 18,2013
Minithumbdown
By: 'Quadrangle'
Jan 18,2013
3 people found
this helpful
The service I received was appalling. After leaving the heating on full in a vacant property for 2 months they failed to let the property. Had the wrong floor plans on their brochures and eventually accepted an offer, removing the property from all websites without consulting ...
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Was this helpful? Yes
By: Julie Twist
Jan 30, 2013
View all comments (1)
I do believe you were compensated for the electricity used for the heater. Please do let me know if that is not the case. With regards to the tenants, I also understand that we moved tenants in for you eventually, the speed in which apartments move can very much depend on the time of year. I am very disappointed that you feel this way and if you would like to correspond further I will gladly do so through our review site Julietwistreviews.co.uk or please call me on 0161 834 8486. Julie Twist ...

“Was told that the seller of a property would accept £125......”

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Jan 07,2013
Minithumbdown
By: 'thirdflooruk'
Jan 07,2013
2 people found
this helpful
Was told that the seller of a property would accept £125k bid of mine, which is what I did. Gave solicitor details and found mortgage via advisor. Advisor contacted Julie Twist and said they would call him back. They ignored him for about 1 month. I ...
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What agent could do to change your mind?
Er... contact me?
Attached Filesnbsp;
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“Potential landlords beware - do your research and shop around. ......”

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Sep 25,2012
Minithumbdown
By: 'Richard'
Sep 25,2012
2 people found
this helpful
Potential landlords beware - do your research and shop around. Very frustrating experience for a landlord - very poor communication, emails not answered, phones not answered, messages not passed on and calls not returned for days on end....
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“Absolutely terrible from beginning to end. The flat was filthy ......”

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Aug 14,2012
Minithumbdown
Yvonne
By: 'James'
Aug 14,2012
2 people found
this helpful
Absolutely terrible from beginning to end. The flat was filthy when we moved in despite paying an extra £100 'cleaning fee' which wasn't mentioned until the day of the move. I imagine the previous tenant would have paid this too, so there was no excuse. Throughout ...
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What agent could do to change your mind?
Sort your staff out and treat your customers with the respect they deserve!
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“Poor customer service, ignorant, very difficult to communicate with, never ......”

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Aug 08,2012
Minithumbdown
By: 'Nic'
Aug 08,2012
2 people found
this helpful
Poor customer service, ignorant, very difficult to communicate with, never called back despite many promises...
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“Awful! We were lied to about the contents of the ......”

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Jul 16,2012
Minithumbdown
By: 'Mark'
Jul 16,2012
3 people found
this helpful
Awful! We were lied to about the contents of the furnished flat we looked round then after paying the £240 agency fee we arranged a final viewing only to find to our horror that some of the contents which we had been assured were included were ...
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“Absolutely disgraceful experience.No customer service, no care for tenants. ......”

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Jun 25,2012
Minithumbdown
By: 'Anon'
Jun 25,2012
4 people found
this helpful
Absolutely disgraceful experience. No customer service, no care for tenants. after one week of living there we were left with a leak in the bathroom that got so bad the ceiling and floor was at risk of falling in. Only with intervention of environmental health ...
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“DO NOT GO NEAR THESE USELESS COWBOYS! We rented a ......”

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Feb 25,2012
Minithumbdown
By: 'riz1010'
Feb 25,2012
0 people found
this helpful
DO NOT GO NEAR THESE USELESS COWBOYS! We rented a property from Julie Twist for 18 months and found them to be completely inept throughout. They postponed our move in date because they misplaced our referencing forms, and later found them on someone's desk. They had ...
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“I contacted Julie Twist to see two properties that they ......”

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Sep 20,2011
Minithumbdown
By: 'James'
Sep 20,2011
10 people found
this helpful
I contacted Julie Twist to see two properties that they were advertising in the Sorting House, Newton St, Manchester. I arranged a viewing under their open house the bank holiday Monday, which they confirmed by email. I turned up as did several others only for ...
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What agent could do to change your mind?
Showed me the property!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Not been so rude!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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“I dealt with various people at this agency and some ......”

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Aug 31,2011
Minithumbup
By: 'Nikita'
Aug 31,2011
2 people found
this helpful
I dealt with various people at this agency and some were really unprofessional: They did not come to a viewing and did not even leave a message. I decided to just forget about the agency but eventually I changed my mind and got in touch ...
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“Awful communication, unprofessional, unhelpful, and lazy. The amount of times ......”

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Aug 21,2011
Minithumbdown
By: 'm.h'
Aug 21,2011
5 people found
this helpful
Awful communication, unprofessional, unhelpful, and lazy. The amount of times I've tried to email them, call them, come into office to speak to specific persons and have gotten fobbed off for pathetic reasons is beyond what I can remember. Had problems from the start. When ...
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“I have always had good service from Julie Twist and ......”

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Aug 18,2011
Minithumbup
By: 'Anita'
Aug 18,2011
2 people found
this helpful
I have always had good service from Julie Twist and recently Ria and Lisa at Julie Twist have been extremely supportive and acted very quickly to help with a non-paying tenant....
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“Definitely the most unprofessional property agents.Julie Twist has harassed ......”

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May 11,2011
Minithumbdown
By: 'Yamini'
May 11,2011
7 people found
this helpful
Definitely the most unprofessional property agents. Julie Twist has harassed me mentally. Dealing with them is just like inviting a lot of stress. They charge you a good amount of agency fee and do not believe in providing any services. They do not treat their ...
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“Best agency I've ever dealt with... incredibility helpful and great ......”

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Feb 14,2011
Minithumbup
By: 'laura'
Feb 14,2011
2 people found
this helpful
Best agency I've ever dealt with... incredibility helpful and great communication. A pleasure to deal with thusfar!!...
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“This is the most awful agency to rent through - ......”

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Jul 23,2010
Minithumbdown
By: 'Disgruntled'
Jul 23,2010
6 people found
this helpful
This is the most awful agency to rent through - poor communication, shoddy service. May as well do it yourself, it is so stressful using them as an agent. ...
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Tenant Fees

HOLDING DEPOSIT (PER TENANCY)
One weeks rent. This is to reserve the property. Please note: This will be withheld if any relevant person (including any guarantor(s) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement ( and/or Dee of Guarantee) within 15 calendar days ( or other deadline for Agreement as mutually agreed in writing)

SECURITY DEPOSIT - FOR A RENTAL AMOUNT UNDER £50,00 PER YEAR
Five weeks rent. This is to cover damages or defaults on the part of the tenant during the tenancy.

SECURITY DEPOSIT - FOR A RENTAL AMOUNT OF OR OVER £50,00 PER YEAR)
Six weeks rent- This is to cover damages or defaults on the part of the tenant during the tenancy.

UNPAID RENT
Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to purse non-payment of rent. Please note: This will not be levied until the rent is more than 14 days in arrears.

LOST KEYS (OR OTHER SECURITY DEVICE(S)
Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual cost of a locksmith, new lock and replacement keys for the tenant, landlord and any other person requiring keys will be charged to the tenant.
If extra costs are incurred there will be a charge of £15 per hour (Inc. VAT) for time taken replacing lost key(s) or other security device(s).

CHANGE OF SHARER
(Tenant’s Request) £50 (Inc. VAT) per replacement tenant or any reasonable cost incurred if higher.
The cover the costs associated with taking landlord’s instructions, new tenant referencing and Right-to- Rent, deposit registration as well as the preparation and execution of new legal documents.

EARLY TERMINATION
(Tenant’s Request)
Should the tenant wish to leave their contract early, they shall be liable to the landlord’s cost in re-letting the property as well as all rent due under the tenancy until the start date of the replacing tenancy. These costs will be no more that the maximum amount of rent outstanding on the tenancy.

CLEANING CHARGES
Check out cleans from £80(Inc. VAT)
Carpet and upholstery cleaning from £25(Inc. VAT)
Appliance/oven cleaning from £20(Inc. VAT)
Rubbish Removal £3.50 (inc. VAT) per bin bag
Furniture Removal (price will depend on size and quantity of items)
Last updated at 08/06/2019, 4:53 PM by Julie Twist
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Julie Twist Properties
Complaints Handling Procedures
1.    Any complaints to be dealt with under this procedure should be in writing.
 
2.      The Office Manager or Director of the company is responsible for the particular branch will initially deal with the complaint.
  
3.      Your complaint will be acknowledged within 3 working days of receiving the initial complaint.
 
4.      You complaint will then be fully investigated and a detailed written response will be made.
 
5.      If you are not satisfied with the outcome of our initial investigation, your complaint will be reviewed by a Julie Twist the Managing Director either by e mail to [email protected] or by post to 237-239 Deansgate, Manchester M3 4EN and a detailed response will be made including our final view point.
 
6.      In the event that the final view point still fails to satisfy your complaint, you have the option to refer the matter to the Ombudsman for Estate Agents within 6 months of the final viewpoint letter.  The Property Ombudsman, Beckett House, 4 Bridge StreetSalisbury,Wiltshire SP1 2LX.  Tel: 01722 333306   Fax: 01722 332296.
 
 
 
 
 
Last updated at 2:18 PM 22/12/2021 by allAgents

Awards won by Julie Twist Properties

Regional Awards won by Julie Twist Properties

Individual Branch Awards

Manchester, M4

Manchester, M3

Manchester, M50



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Julie Twist Properties