Awful! We were lied to about the contents of the furnished flat we looked round then after paying the £240 agency fee we arranged a final viewing only to find to our horror that some of the contents which we had been assured were included were no longer in the flat!
The flat had not been cleaned well at all considering they wanted £120 cleaning fee to cover the costs! Everytime we called the office they have been extremely rude and whenever you ask to speak to a certain person the reply is "they are not at their desk right now, they will give you a call back" i have NEVER had a call back off them!!
We decided to give them one last chance as we were really quite keen on the flat so after arranging a date for another final viewing and collecting of keys, in the meantime we arranged an installation date for sky to be installed. We turned up expecting to sign the contract and collect the keys only to find out that there is no one is available who has the authority to deal with that until 4 days later! So in the mean time we had to call sky and various other arrangements to cancel as we had been let down again by Julie Twist!
I just feel sorry for the landlord who has not only lost 2 weeks rent but has potentially lost a tenant who is about to sign a contract yielding him/her £18,000 in the 12 month contract! Not only this but he/she is actually paying them agency fees and so far all they have done is lost him/her money!
Had a similar flat been available at another agency we would have walked away straight away and would even sacrifice our £240 we had already paid if it meant never having to deal with this useless agency again!