Where to start... This agent are a complete joke. Natalie took me to a viewing and said she hoped the tenant wasn\'t in because he didn\'t know we were coming..... she told me not to worry because if he is in, she will blagg it. She then lied to the tenant about having booked a viewing and the poor guy said he wasn\'t told and that this was the 2nd time this had happened, but the first time he was at work but the agent left some paperwork in the kitchen so he knew they had gained entry without permission. Thinking this was the worst that could happen, she then rang my letting agent and broke data protection by telling them i was buying the property through them and tried to organise for a property swap! The manager in the office James Coffee is the most unprofessional manager i have ever come across in all 10 years of being in the industry myself. If this agent was not selling the flat of my dreams then i would NEVER of used them and i warn anyone who uses this. Tenants beware because this company do viewings while you are not in! i witnessed it for myself. I feel sorry for the vendor of the property i bought having to give these jokers money, because they don't deserve a penny. No wonder Estate Agents have a bad name..... it\'s due to people like you.