H L M Midlands
2.4/5, 102 reviews
38% recommended
44% sales valuation accuracy
68% sales fee satisfaction
100% lettings valuation accuracy
59% lettings fee satisfaction

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Latest Reviews

 View all Reviews 102
18th May 2021
reviewed by 'LWood'
“Worst people I have ever had the displeasure of dealing with. Incorrectly charged for a period where we didn’t ......”
5th Mar 2021
reviewed by 'K wilkins'
“Awful company .money grabbing company. charges £144 just for late payment of £44.Avoid them at all costs.If could give 0 i ......”
15th Feb 2021
reviewed by 'Roberts'
“Your bill goes up every year without fail they provide next to no service are almost impossible to get hold ......”
15th Feb 2021
reviewed by 'Brandon'
“HLM Property are a vile thieving company and on top of their immoral behaviour they arent even a good company, ......”
15th Feb 2021
reviewed by 'JC'
“I would not use HLM if you paid me !!! Bills go up and up, service goes down. Quick to threaten ......”
15th Feb 2021
reviewed by 'sam'
“I have tried multiple times to contact HLM about their ever-increasing 'service charges' (currently over £2000 per year) but they just ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 44% 68% £100,000 £265,000
Lettings 100% 59% £300 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 9 5 14 0 0 0 4 30 36
Areas covered
Address

Global House, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
01743 271432

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Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
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  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Our aparment block had a serious refuse problem. The bins ......”

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Sep 22,2014
Minithumbup
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Estee
By: 'Bill'
Sep 22,2014
0 people found
this helpful
Our aparment block had a serious refuse problem. The bins were full, there was a one metre high heap of rubbish and the council refused to clear the area as they couldn't get access. Rats were reported and the smell in the apartments from the ...
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By: Hlmprisoner
Oct 01, 2014
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It's early days yet I wouldn't get to excited if I was you! And if I reme correctly it is the responsibility of the local authority to dispose of household waste, so for a guess it was just a call to them or environmental health to report the issue, I doubt very much you would have had a speedy response if they had to organise it, and I bet the neighbours are quaking in their boots after getting that letter!!!! ...

“We all seem to have the same or similar issues. ......”

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Jul 28,2014
Minithumbdown
By: 'Disappointed'
Jul 28,2014
7 people found
this helpful
We all seem to have the same or similar issues. My dispute has been ongoing for 3 years now and still not at a satisfactory conclusion. I get talked to like a child when I call up, wait ages for a response and don't get important ...
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“Failed to pay a £10 estate management bi-annual fee. Chaos at ......”

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Jul 03,2014
Minithumbdown
By: 'Colin'
Jul 03,2014
5 people found
this helpful
Failed to pay a £10 estate management bi-annual fee. Chaos at home, now looking after my wife's Alzheimer's suffering mother. Suspected that I had forgotten to pay, but the unpredictable events of the day diverted me. Now HLM charge me an extra £120 plus VAT. That hurts, ...
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“I think it is such a shame that people only ......”

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Feb 24,2014
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Pam
By: 'Prohlm'
Feb 24,2014
0 people found
this helpful
I think it is such a shame that people only write on here when they have had a negative experience - I suppose it is he same as any review site. However I would like to take the time to give credit where credit is ...
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By: Rebekka Heitmar
May 26, 2015
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Well good for you- sadly our experience with her is the opposite. ...

“At a recent meeting with HLM we were amazed to ......”

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Feb 18,2014
Minithumbdown
By: 'John'
Feb 18,2014
7 people found
this helpful
At a recent meeting with HLM we were amazed to find that they receive a commission/discount on the Insurance premium of over £1,000.00 that is not credited back to the property owners, this along with an ever increasing management cost means over the last six ...
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“oh boy oh boy,this is a long story,unfortunately ......”

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Aug 21,2013
Minithumbdown
By: 'peakock'
Aug 21,2013
9 people found
this helpful
oh boy oh boy, this is a long story, unfortunately we went into this award contract with HML and since then all what we have is problem (we meaning the whole estate). HLM is only after money, yes from time to time they cut the ...
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What agent could do to change your mind?
the best would be to do the job it is paid for, stop threatening people with ‚£150 rising to ‚£300 admin cost for disputing service charges for job that have not been done. start contacting people and be honest
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“This company are a liability. They consistently lie about the ......”

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Aug 20,2013
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Trefor
By: 'Paul'
Aug 20,2013
7 people found
this helpful
This company are a liability. They consistently lie about the work they have supposedly done and ignore requests regularly. I am amazed they are allowed to get away with this type of service. It also appears that somehow they keep winning court cases about hem ...
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By: down trodden
Sep 06, 2013
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i am afraid they will always win court cases it really is this simple they dont provide a service we all know that but you cannot beat them if you withold your service charge they can take you to court for non payment and claim that services have not been provided because you havent paid!! you cannot win it is so wrong they are ignorant people they dont care what you want or do they have you by the balls that john ryan is laughing all the way to the bank, but i am sure in one thing their time wi ...

“HLM are the property managers of our building which houses ......”

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Aug 07,2013
Minithumbdown
By: 'On'
Aug 07,2013
4 people found
this helpful
HLM are the property managers of our building which houses flats above our shop and cafe. From almost day one, we have suffered leaks including a very serious one which resulted in the closure of our cafe for a significant period of time and we ...
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“This is an absolute nightmare of a company who have ......”

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May 24,2013
Minithumbdown
By: 'CW'
May 24,2013
17 people found
this helpful
This is an absolute nightmare of a company who have only two areas of expertise 1. Bulls*@ting 2. The ability to never be available. We have raised numuroues pages of complaints over the past years and the responses are always the same- promise to rectify but ...
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“HLM have managed our property since it was build 3 years ......”

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May 19,2013
Minithumbdown
By: 'Richie'
May 19,2013
19 people found
this helpful
HLM have managed our property since it was build 3 years ago although managed might be a strong word. I had to live with a burnt out window for 6 months after an initial next day replacement was promised, i became very ill and collapsed from Argon ...
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What agent could do to change your mind?
Anything, its still debatable whether there even real.
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“I have been complaining about the window cleaning in this ......”

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May 14,2013
Minithumbdown
By: 'Sick'
May 14,2013
9 people found
this helpful
I have been complaining about the window cleaning in this block for months. I spoke to the chap who supposedly did the job. He assured me that they were dusted (which is not cleaning in my opinion) every couple of weeks. I knew this to ...
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What agent could do to change your mind?
Please audit services we pay for
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“H-hope L-less M-management! if you like being ignored, treated like ......”

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May 09,2013
Minithumbdown
By: 'dog'
May 09,2013
13 people found
this helpful
H-hope L-less M-management! if you like being ignored, treated like a piece of dog muck on your shoe then this is the company for you they are ignorant people who employ ignorant people who are nothing but bullies if you withold your service charge because ...
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What agent could do to change your mind?
go bust!!!
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“SHOCKING!!! AVOID!!! For the past 3 months I have rang JON ......”

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Apr 10,2013
Minithumbdown
By: 'dp3'
Apr 10,2013
19 people found
this helpful
SHOCKING!!! AVOID!!! For the past 3 months I have rang JON WARD 20 plus times and every time i get told "Jons on site visits today", "jons away from his desk", "Jons in a meeting". I have left my number every time for a call back but ...
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What agent could do to change your mind?
Call me back. Get the jobs done.
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“There are two large holes in the roof above my ......”

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Mar 29,2013
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David
By: 'Alan'
Mar 29,2013
11 people found
this helpful
There are two large holes in the roof above my apartment. After seventeen day (yes 17) there are still two large holes in the roof....
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What agent could do to change your mind?
A roof repair is URGENT!!!!!
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“Unfortunately, I moved to an estate where HLM are paid ......”

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Mar 22,2013
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Pam
By: 'HLM'
Mar 22,2013
10 people found
this helpful
Unfortunately, I moved to an estate where HLM are paid to manage. Despite numerous calls to their office, I am always told that the member of staff that looks after our estate, is not available. I am also told that other members of staff cannot ...
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What agent could do to change your mind?
They do not return calls, they do not carry out the services they are paid to do and they are as much use as a chocolate tea pot
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“FOR THE ATTENTION OF LEASEHOLDERS OF HLM MANAGED PROPERTIES.I ......”

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Feb 06,2013
Minithumbdown
By: 'HLM-Hell-No'
Feb 06,2013
16 people found
this helpful
FOR THE ATTENTION OF LEASEHOLDERS OF HLM MANAGED PROPERTIES. I am the representative of a residents group at a block of flats currently managed by HLM Property Services. From the numerous postings I've seen here on the AllAgents website, it's clear we're not alone in ...
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By: a customer
Feb 11, 2013
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I agree. We may be stronger as a force rather than individually trying to take on a large organisation. I will email you. ...

“HLM manage our property. We have had several ongoing issues (......”

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Jan 29,2013
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Pam
By: 'a'
Jan 29,2013
6 people found
this helpful
HLM manage our property. We have had several ongoing issues (windows not being cleaned, carpets not being cleaned, dog faeces not being removed, rubbish left outside doors) with them which we have raised (first raised in July 2012). They failed to return to phone calls about ...
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What agent could do to change your mind?
HLM could improve in numerous ways (which we have already suggested and they still have failed to do): 1. Returning phone calls/emails in a timely fashion (i.e. not ignoring them!) 2. Following their own complaints procedure, which states that if a complaint is not dealt with within 15 days then the problem will be escalated. It is worrying that they have put together a complaints procedure which they do not follow! 3. Work with their customers to ensure properties are managed effectively, rather than to threaten with extortionate administration charges (in excess of ‚£140) 4. Be proactive, rather than wait for complaints. 5. Provide a way for customers to feed back to the company 6. Do site visits. 7. Listen and act accordingly!
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“Came as the management company when I bought my new ......”

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Nov 23,2012
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Phillp
By: 'kritip'
Nov 23,2012
8 people found
this helpful
Came as the management company when I bought my new build. Been through 2 property managers, incorrect bills, overcharging, double charging, no communications, "out of office", massive price hikes of over 100%, totally incompetent. Wish I had seen this earlier. Self management would have been easier, or ...
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“Do not use this Management Company under any circumstances. They ......”

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Oct 11,2012
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Phillp
By: 'MissJustice'
Oct 11,2012
6 people found
this helpful
Do not use this Management Company under any circumstances. They overcharge on all services. They neglect the properties and site. It you have them managing your site and you are unhappy with their service then contact LEASEHOLD ADVISORY SERVICE on 02073 839800. They are amazing! Don't suffer ...
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What agent could do to change your mind?
Give a better service. We were meant to feel that due to owners not paying their service charge then HLM hadn't enough 'funds' to service the development. We honestly thought that we were just paying for nothing & there was nothing we could do :-(
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“As i ex estate agent probably the worst service i ......”

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Sep 26,2012
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Nicola
By: 'James'
Sep 26,2012
6 people found
this helpful
As i ex estate agent probably the worst service i have ever seen! We inherited HLM approx 3 years ago in this time our chages have doubled and little to nothing is being done at the property! They charge us for work that is obviously not ...
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“On the 30th May a Fire was caused outside my ......”

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Sep 13,2012
Minithumbdown
By: 'Mr'
Sep 13,2012
4 people found
this helpful
On the 30th May a Fire was caused outside my flat by neighbours having a BBQ burned out my window and PVC surroundings. Firstly the emergency line wasnt available so I had to wait until the Monday. They then assured me it would be dealt ...
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What agent could do to change your mind?
They could of lived up to there word and taken the appropriate action or even been insured
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By: Mr Cooper
May 18, 2013
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Hi Rab, We are changing our Maintenance company but only by using thebestof. Hi a customer, it gets a lot worse than this we had torrential rain last year the whole of my ground floor apartment flooded ruined all the carpets couldnt get in touch with them had to pay for it all myself on top of that took 6 months to replace the window and threatening to take them to court. I've lost thousands of pounds because of there neglect now they want to take me to court fro refusing to pay there charges ...

“HLM are the Property Management company for our apartment block. ......”

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Jun 03,2012
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Jon
By: 'StephenStafford'
Jun 03,2012
5 people found
this helpful
HLM are the Property Management company for our apartment block. Our service charges have all but doubled in the last 3 years and the level/quality of service is a disgrace for the extortionate amount of money that we are charged every year in my opinion. ...
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By: Mad Pam
Jun 20, 2012
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We've got HLM 'managing' our estate in Greater Manchester. Our fees have more than tripled in the 6 years we have had to pay. They change staff as often as clean people change their underwear, you never speak to the same person twice!! Their service would be laughable but when you see nothing for what you pay for it isn't really funny. The best laugh is that our property in freehold and our estate is an absolute disgrace as no one is cutting the grass in the communal areas.... does anyone kno ...

“When you buy an apartment for well over ...”

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Jan 02,2011
Minithumbdown
By: 'Shysters'
Jan 02,2011
2 people found
this helpful
When you buy an apartment for well over ...
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By: stuffed
Jan 14, 2011
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You're not impressed with Hope Less Management then? welcome to the club would like to say it is an exclusive club but alas it is not. ...

“Not impressed by this company, our service charge doubled in ......”

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Mar 24,2010
Minithumbdown
By: 'Suzy'
Mar 24,2010
3 people found
this helpful
Not impressed by this company, our service charge doubled in the first year and is still creeping up every year. Communication is terrible, we tried to contact them on many occasions but were completely ignored....
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By: uday
Mar 21, 2012
View all comments (7)
I live in Mitchells Brook Birmingham and I am also getting letter all the time Mr DAVID EVANS is amazingly JOKE, he agrees so many things when he is on site but ignores all the things he agrees when he goes back and the same letters follow, they are literally threatening letters for which I am losing my peace of mind. I don’t mind to pay service charges at all if I get some service, but the fact is service is a bogus they literally don’t do any service but do send heavy bills, If s ...

“18 months ago we moved our development to HLM. We were ......”

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Aug 18,2009
Minithumbup
By: 'JamieSevern'
Aug 18,2009
0 people found
this helpful
18 months ago we moved our development to HLM. We were with one of the biggest property management companies and they were useless. We went through the process of looking at other agents and decided to go with HLM. We have nearly halved our bills and ...
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By: brookesey
Apr 11, 2011
View all comments (6)
We have HLM at Foxdale Drive in Brierley Hill. I don't find them to be that good, they never call you back and their account department have an attitude problem. We also have people that do not pay their accounts. ...

“Would strongly advise anyone against being involved with a property ......”

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Aug 13,2009
Minithumbdown
By: 'MDT'
Aug 13,2009
1 people found
this helpful
Would strongly advise anyone against being involved with a property on a development managed by HLM. I am currently refusing to pay my recent service charge due to the lack of any service. I am trying to get this issue resolved amicably but unfortunately in ...
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“Total waste of time! Communcation is very poor. My apartment ......”

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Aug 12,2009
Minithumbdown
By: 'Fedup'
Aug 12,2009
1 people found
this helpful
Total waste of time! Communcation is very poor. My apartment is managed by HLM from when i purchased the property nearly 5 years ago. Had problems with them from day one. Do not use HLM to manage your property! ...
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“A view from the other side! This is not in ......”

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Aug 01,2009
Minithumbup
By: 'imustbemadder'
Aug 01,2009
0 people found
this helpful
A view from the other side! This is not in defence of HLM but is for the managers. Basically the workload for the managers is far greater then it should be. They have far too many sites to manage over a generally large area and ...
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“I am a tenant as I own and live in ......”

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Jul 29,2009
Minithumbdown
By: 'Fed'
Jul 29,2009
2 people found
this helpful
I am a tenant as I own and live in an apartment managed by HLM. Just to echo what everyone else has said about HLM - They are a complete waste of time. The only regular correspondance they send are the service charge bills. It ...
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“Bought a new built property from Westbury Homes six years ......”

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Jul 11,2009
Minithumbdown
By: 'Miss'
Jul 11,2009
2 people found
this helpful
Bought a new built property from Westbury Homes six years ago in Stoke-on-Trent. Unfortunately, I received an non-optional extra with the purchase of my home called HLM. This is a company that is dishonest. Over the years they have correspondended brilliantly (when it's time to ...
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By: on a mission
Jul 12, 2009
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We have had an exact problem and they promised to send us correspondence but have not. They are completely rubbish and think that most of us are stupid - the money is taken and put in one big pot as they still not given us a break down of the accounts that we asked for as this is also something that we need. I stated when I go to the supermarket I get a breakdown of what I have bought and therefore the same principal applies !!! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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