A view from the other side! This is not in defence of HLM but is for the managers. Basically the workload for the managers is far greater then it should be. They have far too many sites to manage over a generally large area and not enough hours hours in the day to cover the workload. Ontop of that they have a senior management that does not give them any support. As a result they simply cannot deal with with the daily workload.
People also forget that living in a flat is totally different to living in a freehold property. The fact is that the service charge is based on ALL the flat owners paying their service charge. If only 50% pay (and that happens) then the budgeted services cannot be maintained. The shortfall CANNOT be taken from anywhere else as each site is a seperate entity with a seperate account (NO, the money does not go into a central pot). If that site goes into the red then the banks will charge that site overdraft interest at commercial rates. Therefore services have to be cut back until such time as the non-paid charges are collected by solicitors means or otherwise. The manager cannot just rob Peter to pay Paul. You cannot send contractors to work on a site if you cannot pay them. Therefore services are reduced. This means that those who do pay get very P******d off when they get a new service charge and they feel that they have'nt had the proper services in the first place.
I'm not saying that the managers always get it right but if everyone paid what they should and when they should the managers might actually be able to manage! And why anyone would want to live on an estate with electric gates is beyond me!! All they do is drain a site of money. The developers always use the cheapest components and they constantly break. With motors at