44% sales valuation accuracy
68% sales fee satisfaction
100% lettings valuation accuracy
59% lettings fee satisfaction
May 24,2013
May 24,2013
17
people found
this helpful
this helpful
This is an absolute nightmare of a company who have only two areas of expertise 1. Bulls*@ting 2. The ability to never be available.
We have raised numuroues pages of complaints over the past years and the responses are always the same- promise to rectify but never actually do it, or try and worm out of the responsibility. We continually get the excuse that the company does not have any money in the pot to request repairs despite us paying the bills.
The excuses get better each time. We reported graffitti on a wall, the first response was that it was cleaned off but someone must have re done the graffiti in exactly the same place. We took pictures and it's in the exact same place !!
When we challanged this they then told us they tried to remove it but did not have the correct materials to remove the grafitti and were getting a professional company to quote but HLM did not have the funds to pay for this at the moment but would review weekly!!!
Another excellent excuse was that in order to repair the broken tarmac around the drain covers, they would have to wait for a 'very hot day' in order to let the tarmac dry!! This is England and very hot days are a luxuary, I'm sure the rest of the contries roads don't have to wait for heatwaves to be repaired.
The list could go one for pages and pages- the plain and simple truth is that HLM are utterly useless, have no concept of service and despite increasing the charge every year are completley inept in every way, shape and form.
We have raised numuroues pages of complaints over the past years and the responses are always the same- promise to rectify but never actually do it, or try and worm out of the responsibility. We continually get the excuse that the company does not have any money in the pot to request repairs despite us paying the bills.
The excuses get better each time. We reported graffitti on a wall, the first response was that it was cleaned off but someone must have re done the graffiti in exactly the same place. We took pictures and it's in the exact same place !!
When we challanged this they then told us they tried to remove it but did not have the correct materials to remove the grafitti and were getting a professional company to quote but HLM did not have the funds to pay for this at the moment but would review weekly!!!
Another excellent excuse was that in order to repair the broken tarmac around the drain covers, they would have to wait for a 'very hot day' in order to let the tarmac dry!! This is England and very hot days are a luxuary, I'm sure the rest of the contries roads don't have to wait for heatwaves to be repaired.
The list could go one for pages and pages- the plain and simple truth is that HLM are utterly useless, have no concept of service and despite increasing the charge every year are completley inept in every way, shape and form.
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Latest Reviews
18th May 2021
reviewed by 'LWood'
5th Mar 2021
reviewed by 'K wilkins'
15th Feb 2021
reviewed by 'Roberts'
15th Feb 2021
reviewed by 'Brandon'
15th Feb 2021
reviewed by 'JC'
Opening Hours
Address
H L M Midlands
Global House, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
01743 271432
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 44% | 68% | £100,000 | £265,000 |
| Lettings | 100% | 59% | £300 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 9 | 5 | 14 | 0 | 0 | 0 | 4 | 30 | 36 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
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Latest Properties
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May 18,2021
May 18,2021
5
people found
this helpful
this helpful
Worst people I have ever had the displeasure of dealing with. Incorrectly charged for a period where we didn’t own the property due to a solicitors mistake. Refused to accept all the proof we provided, promised to put the account on hold with credit ...
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Mar 05,2021
Mar 05,2021
4
people found
this helpful
this helpful
Awful company .money grabbing company. charges £144 just for late payment of £44.Avoid them at all costs.If could give 0 i would....
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Feb 15,2021
Feb 15,2021
4
people found
this helpful
this helpful
Your bill goes up every year without fail they provide next to no service are almost impossible to get hold of to either get them to provide a service they are responsible for or to even complain just send you letters constantly demanding more money ...
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Feb 15,2021
Feb 15,2021
4
people found
this helpful
this helpful
HLM Property are a vile thieving company and on top of their immoral behaviour they arent even a good company, its impossible to get a dialouge with them over phone or email. In a building they operate in Tean, Staffordshire, they have risen the cost ...
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Feb 15,2021
Feb 15,2021
5
people found
this helpful
this helpful
I would not use HLM if you paid me !!! Bills go up and up, service goes down. Quick to threaten you with bailiffs, impossible to contact via email or phone. They never answer, calls go straight to voice mail. AVOID !!!!...
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Feb 15,2021
Feb 15,2021
6
people found
this helpful
this helpful
I have tried multiple times to contact HLM about their ever-increasing 'service charges' (currently over £2000 per year) but they just ignore you and threaten legal action when you try to dispute their extortionate fees. Avoid these crooks....
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Feb 15,2021
Feb 15,2021
0
people found
this helpful
this helpful
RIP OFF - avoid at all cost. these lot only are about lining their own pockets. People pay double their rent or mortage for services they never receive. There's no discussion about it , and if you try ring them up they just ignore...
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Feb 15,2021
Feb 15,2021
1
people found
this helpful
this helpful
Rip off company!!! The service charge costs as much as your mortgage. Constantly increases and you don't even receive the services that you pay for. Avoid at all costs!!!...
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Feb 15,2021
Feb 15,2021
1
people found
this helpful
this helpful
Shabby company demonstrating why leaseholders are often the most exploited class of renters!
•Service charges increased by over 60% when inflation was less than 10% in the same period - and no extra services or consultation!...
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Feb 15,2021
Feb 15,2021
2
people found
this helpful
this helpful
This company is sub-par at best. Charging £2200/year for services not being received? repeatedly increased their fees. I’ve tried to contact them on numerous occasions but they repeatedly fail to get back to me. Not good enough!...
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Feb 15,2021
Feb 15,2021
2
people found
this helpful
this helpful
HLM property management are over charging residents for service fees. They are a greedy company who are happily ripping off residents....
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Feb 15,2021
Feb 15,2021
1
people found
this helpful
this helpful
HLM Properties rip off their clients with an unjustified and ridiculously high service charge. They never answer the phone or emails to discuss it. They are exploiting hard working people for profit. Thieves....
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Feb 14,2021
Feb 14,2021
2
people found
this helpful
this helpful
AVOID THIS COMPANY!!!!!! Absolute cowboys!! This company leaves tenants with ridiculously high and spiralling maintenance fees for minimal service. You can never get in touch with them unless it's to make payments. They never answer the phone or emails. Will never engage in conversations as ...
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Jan 25,2021
Jan 25,2021
2
people found
this helpful
this helpful
I would like to offer an honest review, as I wish I had researched them early on and I hope this helps someone in the future. I rented through them. At initial approach I was explicit in my expectations of a flat, which were very ...
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Nov 20,2019
Nov 20,2019
4
people found
this helpful
this helpful
Jeanette Evens and Niamh McBride. Months and months of using them and they won't reply to emails, phonecalls, a constant chase. Front door is broken and it's been over a year and I'm still chasing. Overcharging service charge and have the nerve to say that ...
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Sep 05,2019
Sep 05,2019
4
people found
this helpful
this helpful
Outstanding invoice unpaid for £300. Any trades thinking of working for this company think again. Rebecca from Hull has informed me they now longer manage the property so cannot pay, even though they requested the work and invoice is in their name. So I'm out of ...
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Aug 08, 2020
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(1)
6 months outstanding invoices. Nightmare to get a response, let alone payment. Matthew, Shrewsbury, only responded when I left review on Trustpilot and then said no longer requires our services.
Hope you've received payment. ...
Jul 10,2019
Jul 10,2019
0
people found
this helpful
this helpful
Mill Pool Close Residents' Company have had some history with Management Companies in the past. Yet we have been with HLM for seven months and already we as directors are seeing that our agent Sophie Ellis is making things happen, therefore we are getting less ...
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Jul 02,2019
Jul 02,2019
0
people found
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Lauren Williams has been a great help since I purchased my first leasehold flat. Thank you for taking the time to explain everything to me. keep up the good work! Tom...
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Jul 01,2019
Jul 01,2019
0
people found
this helpful
this helpful
I am a resident at a development in Worcester, we have had several managing agent companies in the past and we have recently moved to HLM Property Management based out of Shrewsbury. so far we are very impressed with the service we have received whenever ...
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Jun 03,2019
Jun 03,2019
1
people found
this helpful
this helpful
I am personally very happy with Elliot's support as a Property Manager during his time with HLM Property Management. He is friendly, approachable, responsive and takes an interest in any issues the residents express as an issue.
Elliot has given attention to detail in securing ...
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Comment on agent fees
Satisfactory
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Jun 03,2019
Jun 03,2019
0
people found
this helpful
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I have had dealings with HLM at Shrewsbury for many years. During that time there has always been an emphasis on excellent service at the right price. Most recently our Property Manager Mr Elliot Barber has helped our Right To Manage company reduce service charges, ...
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Comment on agent fees
Very good
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Mar 28,2019
Mar 28,2019
0
people found
this helpful
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Mill Pool Close Residents' Company has had a chequered history with Management Companies in the past and have been with HLM only seven months. However, as a director of the Residents' Company, I am more than pleased with their record to date and I'm sure ...
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Comment on agent fees
Agent’s fees are reasonable.
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Mar 20,2019
Mar 20,2019
0
people found
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Highly responsive to client requests, Ms. Kerry Bennett manages our property, and has provided us with efficient and rapid responses and action to various issues and emergent needs, including to highly detailed and specifc queries and requirements, at short notice....
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Comment on agent fees
Fine
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Sep 04,2018
Sep 04,2018
0
people found
this helpful
this helpful
We have had a very efficient service from Estee Davis our property manager
Any queries we have are dealt with promptly
I would recommend Hlm management to other residents...
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Comment on agent fees
Fees are inline with other agrnts
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Aug 28,2018
Aug 28,2018
0
people found
this helpful
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I have worked with several management companies as a director and have found HLM the most efficient and effective. The whole team offer an excellent service. All contacts at the Shrewsbury office are courteous and give every consideration when dealing with issues. Helen Barrow, our ...
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Comment on agent fees
HLM offers good value for money
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Aug 23,2018
Aug 23,2018
0
people found
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HLM have been our management company for 10 +years and during that time we have been pleased with the service. But particularly pleased over recent years with Helen as manager her attention to problems and solving them is very impressive.Helen is friendly and professional in ...
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Comment on agent fees
Fair
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Aug 23,2018
Aug 23,2018
1
people found
this helpful
this helpful
Helen is accessible, responsive and engages well with people. She visits regularly for a walk around the property which gives us an opportunity to discuss anything we wish with her.
When contacted Helen deals with issues effectively and fairly on behalf of us property owners.
...
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Comment on agent fees
I believe the agent fees are value for money
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Aug 12,2018
Aug 12,2018
0
people found
this helpful
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Very efficient and effective property management. Pam at HLM has sought best value and on occasions a surplus to projected fees has been returned. Needs and wishes of the owners are carefully listened to and all services administered to a high standard. Very happy with ...
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Comment on agent fees
Good value for money
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Jul 25,2018
Jul 25,2018
0
people found
this helpful
this helpful
HLM have been the management company on my estate since I've been there which will be 12 years this December. Until last month I've never had any need to have direct contact with HLM or the estate manager Estee Davies.
Last month I contacted Estee regarding ...
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Comment on agent fees
Agents fees are fair
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Jul 19,2018
Jul 19,2018
0
people found
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Since Kerry has been Property Manager at HLM, she has been a pleasure to talk to and has always tried to resolve any problems we have as quickly and efficiently as possible....
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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