H L M Midlands
Shrewsbury, SY2
2.7/5, 88 reviews
44% recommended
44% sales valuation accuracy
68% sales fee satisfaction
100% lettings valuation accuracy
68% lettings fee satisfaction

“Director...”

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Aug 23,2018
Minithumbup
By: 'Sacko'
Aug 23,2018
0 people found
this helpful
HLM have been our management company for 10 +years and during that time we have been pleased with the service. But particularly pleased over recent years with Helen as manager her attention to problems and solving them is very impressive.Helen is friendly and professional in her approach and very effective in her communication skills especially in 'tricky' situations. Thankyou Helen
Comment on agent fees
Fair
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Opening Hours
Address

H L M Midlands
Global House, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
01743 271432

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 44% 68% £100,000 £265,000
Lettings 100% 68% £357 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 8 5 13 0 0 0 4 30 24
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

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“Jeanette Evens and Niamh McBride. Months and......”

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Nov 20,2019
Minithumbdown
By: 'Janie Edwards'
Nov 20,2019
0 people found
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Jeanette Evens and Niamh McBride. Months and months of using them and they won't reply to emails, phonecalls, a constant chase. Front door is broken and it's been over a year and I'm still chasing. Overcharging service charge and have the nerve to say that ...
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“Outstanding invoice unpaid for £300...”

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Sep 05,2019
Minithumbdown
By: 'Stephen Walton'
Sep 05,2019
0 people found
this helpful
Outstanding invoice unpaid for £300. Any trades thinking of working for this company think again. Rebecca from Hull has informed me they now longer manage the property so cannot pay, even though they requested the work and invoice is in their name. So I'm out of ...
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“5 5 star Property Management...”

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Jul 10,2019
Minithumbup
By: 'Millpool Review'
Jul 10,2019
0 people found
this helpful
Mill Pool Close Residents' Company have had some history with Management Companies in the past. Yet we have been with HLM for seven months and already we as directors are seeing that our agent Sophie Ellis is making things happen, therefore we are getting less ...
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“Lauren Williams has been a great help......”

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Jul 02,2019
Minithumbdown
By: 'Tom Barrett'
Jul 02,2019
0 people found
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Lauren Williams has been a great help since I purchased my first leasehold flat. Thank you for taking the time to explain everything to me. keep up the good work! Tom...
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“So far so good!...”

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Jul 01,2019
Minithumbup
By: 'Sarah S'
Jul 01,2019
0 people found
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I am a resident at a development in Worcester, we have had several managing agent companies in the past and we have recently moved to HLM Property Management based out of Shrewsbury. so far we are very impressed with the service we have received whenever ...
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“Consistent Service...”

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Jun 03,2019
Minithumbup
By: 'Thomas Cantwell'
Jun 03,2019
1 people found
this helpful
I am personally very happy with Elliot's support as a Property Manager during his time with HLM Property Management. He is friendly, approachable, responsive and takes an interest in any issues the residents express as an issue. Elliot has given attention to detail in securing ...
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Comment on agent fees
Satisfactory
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“Reduce Service Charges and Improved Services with HLM...”

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Jun 03,2019
Minithumbup
By: 'Homer Phoenix Management Company'
Jun 03,2019
0 people found
this helpful
I have had dealings with HLM at Shrewsbury for many years. During that time there has always been an emphasis on excellent service at the right price. Most recently our Property Manager Mr Elliot Barber has helped our Right To Manage company reduce service charges, ...
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Comment on agent fees
Very good
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“Mill Pool Close Residents' Company...”

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Mar 28,2019
Minithumbup
By: 'Margaret Cook'
Mar 28,2019
0 people found
this helpful
Mill Pool Close Residents' Company has had a chequered history with Management Companies in the past and have been with HLM only seven months. However, as a director of the Residents' Company, I am more than pleased with their record to date and I'm sure ...
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Comment on agent fees
Agent’s fees are reasonable.
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“Efficient and high quality management services...”

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Mar 20,2019
Minithumbup
By: 'Paul'
Mar 20,2019
0 people found
this helpful
Highly responsive to client requests, Ms. Kerry Bennett manages our property, and has provided us with efficient and rapid responses and action to various issues and emergent needs, including to highly detailed and specifc queries and requirements, at short notice....
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Comment on agent fees
Fine
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“Very pleased with the service we have had from Estee DAvis...”

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Sep 04,2018
Minithumbup
By: 'J singh'
Sep 04,2018
0 people found
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We have had a very efficient service from Estee Davis our property manager Any queries we have are dealt with promptly I would recommend Hlm management to other residents...
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Comment on agent fees
Fees are inline with other agrnts
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“EFFICIENT AND EFFECTIVE...”

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Aug 28,2018
Minithumbup
By: 'Bridges'
Aug 28,2018
0 people found
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I have worked with several management companies as a director and have found HLM the most efficient and effective. The whole team offer an excellent service. All contacts at the Shrewsbury office are courteous and give every consideration when dealing with issues. Helen Barrow, our ...
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Comment on agent fees
HLM offers good value for money
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“Director...”

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Aug 23,2018
Minithumbup
By: 'Sacko'
Aug 23,2018
0 people found
this helpful
HLM have been our management company for 10 +years and during that time we have been pleased with the service. But particularly pleased over recent years with Helen as manager her attention to problems and solving them is very impressive.Helen is friendly and professional in ...
read full review
Comment on agent fees
Fair
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“Very responsive and engages well with people...”

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Aug 23,2018
Minithumbup
By: 'Carol'
Aug 23,2018
1 people found
this helpful
Helen is accessible, responsive and engages well with people. She visits regularly for a walk around the property which gives us an opportunity to discuss anything we wish with her. When contacted Helen deals with issues effectively and fairly on behalf of us property owners. ...
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Comment on agent fees
I believe the agent fees are value for money
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“Efficient, personal property management of a high standard and good value for money...”

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Aug 12,2018
Minithumbup
By: 'Ann'
Aug 12,2018
0 people found
this helpful
Very efficient and effective property management. Pam at HLM has sought best value and on occasions a surplus to projected fees has been returned. Needs and wishes of the owners are carefully listened to and all services administered to a high standard. Very happy with ...
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Comment on agent fees
Good value for money
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“fantastic customer service and issues dealt with extremely quickly...”

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Jul 25,2018
Minithumbup
By: 'GbJc'
Jul 25,2018
0 people found
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HLM have been the management company on my estate since I've been there which will be 12 years this December. Until last month I've never had any need to have direct contact with HLM or the estate manager Estee Davies. Last month I contacted Estee regarding ...
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Comment on agent fees
Agents fees are fair
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“So Efficient....”

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Jul 19,2018
Minithumbup
By: 'Su'
Jul 19,2018
0 people found
this helpful
Since Kerry has been Property Manager at HLM, she has been a pleasure to talk to and has always tried to resolve any problems we have as quickly and efficiently as possible....
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Comment on agent fees
N/A
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“Outstanding Addition to the HLM Management Team...”

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Jul 18,2018
Minithumbup
By: 'Mark Carroll'
Jul 18,2018
0 people found
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When Ms Bennet was appointed as the new Property Manager I was immediately impressed that she introduced herself to all residents and published a schedule of times and dates that she would be visiting this property complex; a clear indication that she would be open ...
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Comment on agent fees
I believe the service charges are good value and the complex is maintained to an excellent standard.
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“GOOD...”

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Jul 17,2018
Minithumbup
By: 'Martin Berrington'
Jul 17,2018
0 people found
this helpful
The residents of Kirkpatrick Drive were dissatisfied at the service we had received from HLM since David Evans had stopped been responsible for the estate . Elliot Barber came on the scene just as residents were dealing with theft from letter boxes leading to identity theft. ...
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Comment on agent fees
Just about reasonable
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“Pam a great ambassador for HLM...”

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Jul 13,2018
Minithumbup
By: 'Marple'
Jul 13,2018
0 people found
this helpful
I would like to thank Pam for the excellent service she provides at all times. Her help and support is invaluable. Problems and queries are dealt with quickly and efficiently. It is a pleasure to deal with Pam and her team....
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Comment on agent fees
Like all services of this type we need to ensure value for money. This is reviewed annual.
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“Manage Your RTM with HLM For An Easier Life...”

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Jul 13,2018
Minithumbup
By: 'Homer Phoenix RTM Company'
Jul 13,2018
0 people found
this helpful
Having visited HLM many times in their old and new offices at Shrewsbury I have to say they are always welcoming and staff - Rebecca, Zoe, Clare and everybody else are always pleasant. Working closely with your Property Manager means you are in control of ...
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Comment on agent fees
Very Low with Good Service
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“Our Community took the initiative to outsource the Management of ......”

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Jan 04,2018
Minithumbup
By: 'Powick3'
Jan 04,2018
0 people found
this helpful
Our Community took the initiative to outsource the Management of our site and our experience in our first year confirms we made a good decision. HLM have been outstanding for us and have shown to be a caring and professional organisation who understand our needs. ...
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Comment on agent fees
Good
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“I have always found Clare very professional and helpful when ......”

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Dec 05,2017
Minithumbup
By: 'James Lawrence'
Dec 05,2017
0 people found
this helpful
I have always found Clare very professional and helpful when I needed her to deal with the issues on the three sites which I deal with. Her communication skills are very good with the owners/tenants bringing most matters to a satisfactory conclusion. She understands ...
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Comment on agent fees
The invoice sent to each owner is extremely competitive within the industry norm, mainly due to good property management.
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“There was a problem with the gates & Adrian went out ......”

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Apr 19,2017
Minithumbup
By: 'Jane B'
Apr 19,2017
0 people found
this helpful
There was a problem with the gates & Adrian went out of his way to allow me to give him my gate fob on a Saturday morning which I found commendable of him as I would have struggled to hand the fob to him in the ...
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Comment on agent fees
Good
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“At one point, I had an issue with unreasonable levels ......”

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Apr 13,2017
Minithumbup
By: 'Betsy'
Apr 13,2017
0 people found
this helpful
At one point, I had an issue with unreasonable levels of noise from a fellow resident. Adrian dealt with this sensitively but firmly until the issue was resolved. I've always found Adrian to be fair, honest, helpful and professional in his approach....
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Comment on agent fees
I have had concerns in the past regarding some of the costs but have been reassured since Adrian joined the team.
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“We moved to HLM a couple of years ago after ......”

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Mar 09,2017
Minithumbup
By: 'Lou E'
Mar 09,2017
0 people found
this helpful
We moved to HLM a couple of years ago after a torrid time with our previous property managers. We have found the service to be so much better. We actually see our property manager here regularly and have found Jon to be excellent in getting ...
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Comment on agent fees
Compared to previous we are getting a much better service for virtually the same management fee. No complaints.
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By: A.M
Jun 08, 2018
View all comments (1)
You are lucky seeing someone regularly, if there are any visits where I live it's a secret,HLM to Countrywide 2 ...

“Rang up to speak to Charlotte today and was pleased ......”

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Feb 28,2017
Minithumbup
By: 'Lee'
Feb 28,2017
0 people found
this helpful
Rang up to speak to Charlotte today and was pleased to be dealt with by a polite and friendly voice. I was calling from work so needed a quick solution to my query. I found Charlotte very helpful and efficient. More approachable staff like Charlotte ...
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“HLM were appointed to run our site in Shrewsbury when ......”

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Feb 26,2017
Minithumbup
By: 'ERN'
Feb 26,2017
0 people found
this helpful
HLM were appointed to run our site in Shrewsbury when we changed agents. They have since transformed our development. They have provided the directors with clear reports and progressed the works that we needed doing to enhance our building, as well as tackling the service ...
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Comment on agent fees
Good
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“I have dealt with Pam over the last 5 years and ......”

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Feb 23,2017
Minithumbup
By: 'R Clubley'
Feb 23,2017
0 people found
this helpful
I have dealt with Pam over the last 5 years and always found her to be very professional in her approach to the job and very tenacious in getting matters resolved. as a director of the management company I found her help invaluable and consider her ...
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Comment on agent fees
I would have thought about average although they need to be monitored as they tend to apply above inflation price increases each year.
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“I am very pleased with the attitude and help HLM ......”

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Feb 20,2017
Minithumbup
By: 'Jaccih'
Feb 20,2017
0 people found
this helpful
I am very pleased with the attitude and help HLM have given me. They are professional, friendly and reply quickily to queries. Many thanks....
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Comment on agent fees
Ok
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“I would like to offer my appreciation and thanks to ......”

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Feb 13,2017
Minithumbup
By: 'Jean'
Feb 13,2017
0 people found
this helpful
I would like to offer my appreciation and thanks to Pam Lynch for all her help and support. She is an excellent site manager who can be trusted to get job done quickly. Pam is friendly and professional in her approach. Thanks again Pam and ...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by H L M Midlands, Shrewsbury SY2 6LG


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