44% sales valuation accuracy
68% sales fee satisfaction
100% lettings valuation accuracy
68% lettings fee satisfaction
Aug 23,2018
Aug 23,2018
0
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HLM have been our management company for 10 +years and during that time we have been pleased with the service. But particularly pleased over recent years with Helen as manager her attention to problems and solving them is very impressive.Helen is friendly and professional in her approach and very effective in her communication skills especially in 'tricky' situations. Thankyou Helen
Comment on agent fees
Fair
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Latest Reviews
20th Nov 2019
reviewed by 'Janie Edwards'
5th Sep 2019
reviewed by 'Stephen Walton'
10th Jul 2019
reviewed by 'Millpool Review'
2nd Jul 2019
reviewed by 'Tom Barrett'
1st Jul 2019
reviewed by 'Sarah S'
3rd Jun 2019
reviewed by 'Thomas Cantwell'
Opening Hours
Address
H L M Midlands
Global House, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
01743 271432
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 44% | 68% | £100,000 | £265,000 |
| Lettings | 100% | 68% | £357 | £800 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 8 | 5 | 13 | 0 | 0 | 0 | 4 | 30 | 24 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Latest Properties
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Nov 20,2019
Nov 20,2019
0
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Jeanette Evens and Niamh McBride. Months and months of using them and they won't reply to emails, phonecalls, a constant chase. Front door is broken and it's been over a year and I'm still chasing. Overcharging service charge and have the nerve to say that ...
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Sep 05,2019
Sep 05,2019
0
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Outstanding invoice unpaid for £300. Any trades thinking of working for this company think again. Rebecca from Hull has informed me they now longer manage the property so cannot pay, even though they requested the work and invoice is in their name. So I'm out of ...
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Jul 10,2019
Jul 10,2019
0
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Mill Pool Close Residents' Company have had some history with Management Companies in the past. Yet we have been with HLM for seven months and already we as directors are seeing that our agent Sophie Ellis is making things happen, therefore we are getting less ...
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Jul 02,2019
Jul 02,2019
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Lauren Williams has been a great help since I purchased my first leasehold flat. Thank you for taking the time to explain everything to me. keep up the good work! Tom...
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Jul 01,2019
Jul 01,2019
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I am a resident at a development in Worcester, we have had several managing agent companies in the past and we have recently moved to HLM Property Management based out of Shrewsbury. so far we are very impressed with the service we have received whenever ...
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Jun 03,2019
Jun 03,2019
1
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I am personally very happy with Elliot's support as a Property Manager during his time with HLM Property Management. He is friendly, approachable, responsive and takes an interest in any issues the residents express as an issue.
Elliot has given attention to detail in securing ...
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Comment on agent fees
Satisfactory
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Jun 03,2019
Jun 03,2019
0
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I have had dealings with HLM at Shrewsbury for many years. During that time there has always been an emphasis on excellent service at the right price. Most recently our Property Manager Mr Elliot Barber has helped our Right To Manage company reduce service charges, ...
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Comment on agent fees
Very good
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Mar 28,2019
Mar 28,2019
0
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Mill Pool Close Residents' Company has had a chequered history with Management Companies in the past and have been with HLM only seven months. However, as a director of the Residents' Company, I am more than pleased with their record to date and I'm sure ...
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Comment on agent fees
Agent’s fees are reasonable.
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Mar 20,2019
Mar 20,2019
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Highly responsive to client requests, Ms. Kerry Bennett manages our property, and has provided us with efficient and rapid responses and action to various issues and emergent needs, including to highly detailed and specifc queries and requirements, at short notice....
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Comment on agent fees
Fine
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Sep 04,2018
Sep 04,2018
0
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We have had a very efficient service from Estee Davis our property manager
Any queries we have are dealt with promptly
I would recommend Hlm management to other residents...
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Comment on agent fees
Fees are inline with other agrnts
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Aug 28,2018
Aug 28,2018
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I have worked with several management companies as a director and have found HLM the most efficient and effective. The whole team offer an excellent service. All contacts at the Shrewsbury office are courteous and give every consideration when dealing with issues. Helen Barrow, our ...
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Comment on agent fees
HLM offers good value for money
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Aug 23,2018
Aug 23,2018
0
people found
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HLM have been our management company for 10 +years and during that time we have been pleased with the service. But particularly pleased over recent years with Helen as manager her attention to problems and solving them is very impressive.Helen is friendly and professional in ...
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Comment on agent fees
Fair
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Yes
Aug 23,2018
Aug 23,2018
1
people found
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this helpful
Helen is accessible, responsive and engages well with people. She visits regularly for a walk around the property which gives us an opportunity to discuss anything we wish with her.
When contacted Helen deals with issues effectively and fairly on behalf of us property owners.
...
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Comment on agent fees
I believe the agent fees are value for money
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Aug 12,2018
Aug 12,2018
0
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Very efficient and effective property management. Pam at HLM has sought best value and on occasions a surplus to projected fees has been returned. Needs and wishes of the owners are carefully listened to and all services administered to a high standard. Very happy with ...
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Comment on agent fees
Good value for money
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Jul 25,2018
Jul 25,2018
0
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HLM have been the management company on my estate since I've been there which will be 12 years this December. Until last month I've never had any need to have direct contact with HLM or the estate manager Estee Davies.
Last month I contacted Estee regarding ...
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Comment on agent fees
Agents fees are fair
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Jul 19,2018
Jul 19,2018
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Since Kerry has been Property Manager at HLM, she has been a pleasure to talk to and has always tried to resolve any problems we have as quickly and efficiently as possible....
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Comment on agent fees
N/A
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Jul 18,2018
Jul 18,2018
0
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When Ms Bennet was appointed as the new Property Manager I was immediately impressed that she introduced herself to all residents and published a schedule of times and dates that she would be visiting this property complex; a clear indication that she would be open ...
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Comment on agent fees
I believe the service charges are good value and the complex is maintained to an excellent standard.
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Jul 17,2018
Jul 17,2018
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The residents of Kirkpatrick Drive were dissatisfied at the service we had received from HLM since David Evans had stopped been responsible for the estate . Elliot Barber came on the scene just as residents were dealing with theft from letter boxes leading to identity theft. ...
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Comment on agent fees
Just about reasonable
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Jul 13,2018
Jul 13,2018
0
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I would like to thank Pam for the excellent service she provides at all times. Her help and support is invaluable. Problems and queries are dealt with quickly and efficiently. It is a pleasure to deal with Pam and her team....
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Comment on agent fees
Like all services of this type we need to ensure value for money. This is reviewed annual.
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Jul 13,2018
Jul 13,2018
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Having visited HLM many times in their old and new offices at Shrewsbury I have to say they are always welcoming and staff - Rebecca, Zoe, Clare and everybody else are always pleasant. Working closely with your Property Manager means you are in control of ...
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Comment on agent fees
Very Low with Good Service
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Jan 04,2018
Jan 04,2018
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Our Community took the initiative to outsource the Management of our site and our experience in our first year confirms we made a good decision.
HLM have been outstanding for us and have shown to be a caring and professional organisation who understand our needs.
...
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Comment on agent fees
Good
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Dec 05,2017
Dec 05,2017
0
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I have always found Clare very professional and helpful when I needed her to deal with the issues on the three sites which I deal with. Her communication skills are very good with the owners/tenants bringing most matters to a satisfactory conclusion. She understands ...
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Comment on agent fees
The invoice sent to each owner is extremely competitive within the industry norm, mainly due to good property management.
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Apr 19,2017
Apr 19,2017
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There was a problem with the gates & Adrian went out of his way to allow me to give him my gate fob on a Saturday morning which I found commendable of him as I would have struggled to hand the fob to him in the ...
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Comment on agent fees
Good
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Apr 13,2017
Apr 13,2017
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At one point, I had an issue with unreasonable levels of noise from a fellow resident. Adrian dealt with this sensitively but firmly until the issue was resolved. I've always found Adrian to be fair, honest, helpful and professional in his approach....
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Comment on agent fees
I have had concerns in the past regarding some of the costs but have been reassured since Adrian joined the team.
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Mar 09,2017
Mar 09,2017
0
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We moved to HLM a couple of years ago after a torrid time with our previous property managers. We have found the service to be so much better. We actually see our property manager here regularly and have found Jon to be excellent in getting ...
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Comment on agent fees
Compared to previous we are getting a much better service for virtually the same management fee. No complaints.
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Jun 08, 2018
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You are lucky seeing someone regularly, if there are any visits where I live it's a secret,HLM to Countrywide 2 ...
Feb 28,2017
Feb 28,2017
0
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Rang up to speak to Charlotte today and was pleased to be dealt with by a polite and friendly voice. I was calling from work so needed a quick solution to my query. I found Charlotte very helpful and efficient. More approachable staff like Charlotte ...
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Feb 26,2017
Feb 26,2017
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HLM were appointed to run our site in Shrewsbury when we changed agents. They have since transformed our development. They have provided the directors with clear reports and progressed the works that we needed doing to enhance our building, as well as tackling the service ...
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Comment on agent fees
Good
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Feb 23,2017
Feb 23,2017
0
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I have dealt with Pam over the last 5 years and always found her to be very professional in her approach to the job and very tenacious in getting matters resolved. as a director of the management company I found her help invaluable and consider her ...
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Comment on agent fees
I would have thought about average although they need to be monitored as they tend to apply above inflation price increases each year.
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Feb 20,2017
Feb 20,2017
0
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I am very pleased with the attitude and help HLM have given me. They are professional, friendly and reply quickily to queries. Many thanks....
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Comment on agent fees
Ok
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Feb 13,2017
Feb 13,2017
0
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I would like to offer my appreciation and thanks to Pam Lynch for all her help and support. She is an excellent site manager who can be trusted to get job done quickly. Pam is friendly and professional in her approach. Thanks again Pam and ...
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Comment on agent fees
good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Best Overall Agent in SY2 
