H L M Midlands
Shrewsbury, SY2
2.4/5, 102 reviews
38% recommended
44% sales valuation accuracy
68% sales fee satisfaction
100% lettings valuation accuracy
59% lettings fee satisfaction

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“HLM manage our property. We have had several ongoing issues (......”

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Jan 29,2013
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Pam
By: 'a'
Jan 29,2013
6 people found
this helpful
HLM manage our property. We have had several ongoing issues (windows not being cleaned, carpets not being cleaned, dog faeces not being removed, rubbish left outside doors) with them which we have raised (first raised in July 2012). They failed to return to phone calls about the problems and did not provide any feedback about remedial actions.

We then followed their complaints procedure by putting our concerns into writing (in November 2012), and thus far this has still not produced any satisfactory outcome. Simple queries like "when will the windows be cleaned?" have not been answered, yet they sent us an invoice which states that window cleaning is done every two months and included at £1500 per annum. I can say with certainty that the windows have not been cleaned since at least July 2012, and certainly some of the windows in communal areas have never been cleaned.

How they can justify the invoice is astounding, and then threaten to take legal action against us when we query their lack of action? Absolutely disgusting customer service!
What agent could do to change your mind?
HLM could improve in numerous ways (which we have already suggested and they still have failed to do): 1. Returning phone calls/emails in a timely fashion (i.e. not ignoring them!) 2. Following their own complaints procedure, which states that if a complaint is not dealt with within 15 days then the problem will be escalated. It is worrying that they have put together a complaints procedure which they do not follow! 3. Work with their customers to ensure properties are managed effectively, rather than to threaten with extortionate administration charges (in excess of ‚£140) 4. Be proactive, rather than wait for complaints. 5. Provide a way for customers to feed back to the company 6. Do site visits. 7. Listen and act accordingly!
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Latest Reviews

View all Reviews 102
18th May 2021
reviewed by 'LWood'
“Worst people I have ever had the displeasure of dealing with. Incorrectly charged for a period where we didn’t ......”
5th Mar 2021
reviewed by 'K wilkins'
“Awful company .money grabbing company. charges £144 just for late payment of £44.Avoid them at all costs.If could give 0 i ......”
15th Feb 2021
reviewed by 'Roberts'
“Your bill goes up every year without fail they provide next to no service are almost impossible to get hold ......”
15th Feb 2021
reviewed by 'Brandon'
“HLM Property are a vile thieving company and on top of their immoral behaviour they arent even a good company, ......”
15th Feb 2021
reviewed by 'JC'
“I would not use HLM if you paid me !!! Bills go up and up, service goes down. Quick to threaten ......”
15th Feb 2021
reviewed by 'sam'
“I have tried multiple times to contact HLM about their ever-increasing 'service charges' (currently over £2000 per year) but they just ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

H L M Midlands
Global House, Shrewsbury Business Park
Shrewsbury
Shropshire
SY2 6LG
01743 271432

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 44% 68% £100,000 £265,000
Lettings 100% 59% £300 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 9 5 14 0 0 0 4 30 36
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“Worst people I have ever had the displeasure ......”

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May 18,2021
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Pam
By: 'LWood'
May 18,2021
5 people found
this helpful
Worst people I have ever had the displeasure of dealing with. Incorrectly charged for a period where we didn’t own the property due to a solicitors mistake. Refused to accept all the proof we provided, promised to put the account on hold with credit ...
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“Awful company .money grabbing company. charge......”

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Mar 05,2021
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By: 'K wilkins'
Mar 05,2021
4 people found
this helpful
Awful company .money grabbing company. charges £144 just for late payment of £44.Avoid them at all costs.If could give 0 i would....
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“Your bill goes up every year without fail the......”

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Feb 15,2021
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Lauren
By: 'Roberts'
Feb 15,2021
4 people found
this helpful
Your bill goes up every year without fail they provide next to no service are almost impossible to get hold of to either get them to provide a service they are responsible for or to even complain just send you letters constantly demanding more money ...
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“HLM Property are a vile thieving company and ......”

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Feb 15,2021
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By: 'Brandon'
Feb 15,2021
4 people found
this helpful
HLM Property are a vile thieving company and on top of their immoral behaviour they arent even a good company, its impossible to get a dialouge with them over phone or email. In a building they operate in Tean, Staffordshire, they have risen the cost ...
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“I would not use HLM if you paid me !!! Bills ......”

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Feb 15,2021
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By: 'JC'
Feb 15,2021
5 people found
this helpful
I would not use HLM if you paid me !!! Bills go up and up, service goes down. Quick to threaten you with bailiffs, impossible to contact via email or phone. They never answer, calls go straight to voice mail. AVOID !!!!...
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“I have tried multiple times to contact HLM ab......”

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Feb 15,2021
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By: 'sam'
Feb 15,2021
6 people found
this helpful
I have tried multiple times to contact HLM about their ever-increasing 'service charges' (currently over £2000 per year) but they just ignore you and threaten legal action when you try to dispute their extortionate fees. Avoid these crooks....
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“RIP OFF - avoid at all cost. these lot only a......”

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Feb 15,2021
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Pam
By: 'Dave'
Feb 15,2021
0 people found
this helpful
RIP OFF - avoid at all cost. these lot only are about lining their own pockets. People pay double their rent or mortage for services they never receive. There's no discussion about it , and if you try ring them up they just ignore...
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“Rip off company!!! The service charge costs a......”

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Feb 15,2021
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By: 'Kelly'
Feb 15,2021
1 people found
this helpful
Rip off company!!! The service charge costs as much as your mortgage. Constantly increases and you don't even receive the services that you pay for. Avoid at all costs!!!...
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“Shabby company taking advantage...”

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Feb 15,2021
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By: 'C'
Feb 15,2021
1 people found
this helpful
Shabby company demonstrating why leaseholders are often the most exploited class of renters! •Service charges increased by over 60% when inflation was less than 10% in the same period - and no extra services or consultation!...
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“This company is sub-par at best. Charging £22......”

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Feb 15,2021
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By: 'Liam'
Feb 15,2021
2 people found
this helpful
This company is sub-par at best. Charging £2200/year for services not being received? repeatedly increased their fees. I’ve tried to contact them on numerous occasions but they repeatedly fail to get back to me. Not good enough!...
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“HLM property management are over charging res......”

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Feb 15,2021
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By: 'B Taylor'
Feb 15,2021
2 people found
this helpful
HLM property management are over charging residents for service fees. They are a greedy company who are happily ripping off residents....
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“HLM Properties rip off their clients with an ......”

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Feb 15,2021
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Lauren
By: 'Lewis'
Feb 15,2021
1 people found
this helpful
HLM Properties rip off their clients with an unjustified and ridiculously high service charge. They never answer the phone or emails to discuss it. They are exploiting hard working people for profit. Thieves....
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“AVOID THIS COMPANY!!!!!! Absolute cowboys!! T......”

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Feb 14,2021
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By: 'Jade'
Feb 14,2021
2 people found
this helpful
AVOID THIS COMPANY!!!!!! Absolute cowboys!! This company leaves tenants with ridiculously high and spiralling maintenance fees for minimal service. You can never get in touch with them unless it's to make payments. They never answer the phone or emails. Will never engage in conversations as ...
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“Very disappointed and will never make this mistake again...”

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Jan 25,2021
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By: 'S'
Jan 25,2021
2 people found
this helpful
I would like to offer an honest review, as I wish I had researched them early on and I hope this helps someone in the future. I rented through them. At initial approach I was explicit in my expectations of a flat, which were very ...
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“Jeanette Evens and Niamh McBride. Months and......”

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Nov 20,2019
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Niamh
By: 'Janie'
Nov 20,2019
4 people found
this helpful
Jeanette Evens and Niamh McBride. Months and months of using them and they won't reply to emails, phonecalls, a constant chase. Front door is broken and it's been over a year and I'm still chasing. Overcharging service charge and have the nerve to say that ...
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“Outstanding invoice unpaid for £300...”

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Sep 05,2019
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By: 'Stephen'
Sep 05,2019
4 people found
this helpful
Outstanding invoice unpaid for £300. Any trades thinking of working for this company think again. Rebecca from Hull has informed me they now longer manage the property so cannot pay, even though they requested the work and invoice is in their name. So I'm out of ...
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By: Small company
Aug 08, 2020
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6 months outstanding invoices. Nightmare to get a response, let alone payment. Matthew, Shrewsbury, only responded when I left review on Trustpilot and then said no longer requires our services. Hope you've received payment. ...

“5 5 star Property Management...”

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Jul 10,2019
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Sophie
By: 'Millpool'
Jul 10,2019
0 people found
this helpful
Mill Pool Close Residents' Company have had some history with Management Companies in the past. Yet we have been with HLM for seven months and already we as directors are seeing that our agent Sophie Ellis is making things happen, therefore we are getting less ...
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“Lauren Williams has been a great help......”

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Jul 02,2019
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Lauren
By: 'Tom'
Jul 02,2019
0 people found
this helpful
Lauren Williams has been a great help since I purchased my first leasehold flat. Thank you for taking the time to explain everything to me. keep up the good work! Tom...
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“So far so good!...”

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Jul 01,2019
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Sophie
By: 'Sarah'
Jul 01,2019
0 people found
this helpful
I am a resident at a development in Worcester, we have had several managing agent companies in the past and we have recently moved to HLM Property Management based out of Shrewsbury. so far we are very impressed with the service we have received whenever ...
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“Consistent Service...”

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Jun 03,2019
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Elliot
By: 'Thomas'
Jun 03,2019
1 people found
this helpful
I am personally very happy with Elliot's support as a Property Manager during his time with HLM Property Management. He is friendly, approachable, responsive and takes an interest in any issues the residents express as an issue. Elliot has given attention to detail in securing ...
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Comment on agent fees
Satisfactory
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“Reduce Service Charges and Improved Services with HLM...”

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Jun 03,2019
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Elliot
By: 'Homer'
Jun 03,2019
0 people found
this helpful
I have had dealings with HLM at Shrewsbury for many years. During that time there has always been an emphasis on excellent service at the right price. Most recently our Property Manager Mr Elliot Barber has helped our Right To Manage company reduce service charges, ...
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Comment on agent fees
Very good
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“Mill Pool Close Residents' Company...”

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Mar 28,2019
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Sophie
By: 'Margaret'
Mar 28,2019
0 people found
this helpful
Mill Pool Close Residents' Company has had a chequered history with Management Companies in the past and have been with HLM only seven months. However, as a director of the Residents' Company, I am more than pleased with their record to date and I'm sure ...
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Comment on agent fees
Agent’s fees are reasonable.
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“Efficient and high quality management services...”

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Mar 20,2019
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By: 'Paul'
Mar 20,2019
0 people found
this helpful
Highly responsive to client requests, Ms. Kerry Bennett manages our property, and has provided us with efficient and rapid responses and action to various issues and emergent needs, including to highly detailed and specifc queries and requirements, at short notice....
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Comment on agent fees
Fine
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“Very pleased with the service we have had from Estee DAvis...”

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Sep 04,2018
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By: 'J'
Sep 04,2018
0 people found
this helpful
We have had a very efficient service from Estee Davis our property manager Any queries we have are dealt with promptly I would recommend Hlm management to other residents...
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Comment on agent fees
Fees are inline with other agrnts
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“EFFICIENT AND EFFECTIVE...”

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Aug 28,2018
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Helen
By: 'Bridges'
Aug 28,2018
0 people found
this helpful
I have worked with several management companies as a director and have found HLM the most efficient and effective. The whole team offer an excellent service. All contacts at the Shrewsbury office are courteous and give every consideration when dealing with issues. Helen Barrow, our ...
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Comment on agent fees
HLM offers good value for money
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“Director...”

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Aug 23,2018
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Helen
By: 'Sacko'
Aug 23,2018
0 people found
this helpful
HLM have been our management company for 10 +years and during that time we have been pleased with the service. But particularly pleased over recent years with Helen as manager her attention to problems and solving them is very impressive.Helen is friendly and professional in ...
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Comment on agent fees
Fair
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“Very responsive and engages well with people...”

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Aug 23,2018
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Helen
By: 'Carol'
Aug 23,2018
1 people found
this helpful
Helen is accessible, responsive and engages well with people. She visits regularly for a walk around the property which gives us an opportunity to discuss anything we wish with her. When contacted Helen deals with issues effectively and fairly on behalf of us property owners. ...
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Comment on agent fees
I believe the agent fees are value for money
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“Efficient, personal property management of a high standard and good value for money...”

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Aug 12,2018
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Pam
By: 'Ann'
Aug 12,2018
0 people found
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Very efficient and effective property management. Pam at HLM has sought best value and on occasions a surplus to projected fees has been returned. Needs and wishes of the owners are carefully listened to and all services administered to a high standard. Very happy with ...
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Comment on agent fees
Good value for money
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“fantastic customer service and issues dealt with extremely quickly...”

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Jul 25,2018
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Estee
By: 'GbJc'
Jul 25,2018
0 people found
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HLM have been the management company on my estate since I've been there which will be 12 years this December. Until last month I've never had any need to have direct contact with HLM or the estate manager Estee Davies. Last month I contacted Estee regarding ...
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Comment on agent fees
Agents fees are fair
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“So Efficient....”

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Jul 19,2018
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Kerry
By: 'Su'
Jul 19,2018
0 people found
this helpful
Since Kerry has been Property Manager at HLM, she has been a pleasure to talk to and has always tried to resolve any problems we have as quickly and efficiently as possible....
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by H L M Midlands, Shrewsbury SY2 6LG



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