Aug 18,2009
By: 'JamieSevern'
Aug 18,2009
0 people found
this helpful
18 months ago we moved our development to HLM. We were with one of the biggest property management companies and they were useless. We went through the process of looking at other agents and decided to go with HLM.

We have nearly halved our bills and kept exactly the same level of service, even retaining the cleaner who was great when they were being paid. We are arranging for painting of the block this year.

In the process of sorting it out we got involved and found that it is only through owner input that you can get jobs done. They are not the management company, the owners are, they are merely agents that run the site, and they can only provide services that they have the money for.

We had 6 persistent non payers that hampered our site, so we as owners got together and named and shamed, we had an AGM and we became the directors, we can then have the power to make the decisions.

We get clear and regular bills from HLM, we get accounts for directors to sign and have a dedicated property manager, we never had this with the other lot.

As with everything in life you will get out what you put in.
Was this helpful? Yes
By: brookesey
Apr 11, 2011
We have HLM at Foxdale Drive in Brierley Hill. I don't find them to be that good, they never call you back and their account department have an attitude problem. We also have people that do not pay their accounts.
By: stuffed
Jan 19, 2011
Try reading what they say correctly mr HLM all leaseholders were informed of non-payers not just the directors, so they have broken the data protection act, and jamie severn are you a fiction writer?
Sep 29, 2010
If an owner of a property within a management company becomes a Director of the management company then they are entitled to see any debtor list and this is not a breach of data protection.
By: RichWFC
Apr 20, 2010
Hi Annon, have you considered changing yout managing agent?

I head up a Management Company that could help you and your property, offering a personalised service that can be tailored to your needs.

We provide all our Leaseholders with an excellent level of service and have set timescales in which to reply.

Please reply if you are interested?

By: Anon
Feb 10, 2010
Id second the above comment. I am a director with our management company which is effectively the limited company that belongs to all leaseholds and parties to the lease, we were sadled with HLM that were originally given the property management role by Persimmon who built the development as they often have an arrangement with each other! HLM have breached the DPA several times in disclosing details of non payers to other leaseholders under the excuse that all leaseholders share in the management company and so are entitled to the information, tis point apart we went 5 years before an AGM! Which is a contractual obligation within the lease agreement of the management company and therefore shoud be carried out and arranged by agents on their behalf ie the property management agents HLM. If you get a chance to move from HLM do, they are costly
By: hlmprisoner
Sep 10, 2009
you must think we are all stupid if hlm gave you the names of the people that had not paid for the services that this company fails to provide then they are liable to be prosecuted under the data protection act. sounds to me like you are either an employee of this company or you have an intrest in it & you are trying to make this company out to be something it is most certainly not (BOTHERED)

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