18 months ago we moved our development to HLM. We were with one of the biggest property management companies and they were useless. We went through the process of looking at other agents and decided to go with HLM.
We have nearly halved our bills and kept exactly the same level of service, even retaining the cleaner who was great when they were being paid. We are arranging for painting of the block this year.
In the process of sorting it out we got involved and found that it is only through owner input that you can get jobs done. They are not the management company, the owners are, they are merely agents that run the site, and they can only provide services that they have the money for.
We had 6 persistent non payers that hampered our site, so we as owners got together and named and shamed, we had an AGM and we became the directors, we can then have the power to make the decisions.
We get clear and regular bills from HLM, we get accounts for directors to sign and have a dedicated property manager, we never had this with the other lot.
As with everything in life you will get out what you put in.