Accent Property Management Ltd.
3.1/5, 53 reviews
55% recommended

Property Features

Welcome to Accent in Cambridge. We are proud to be part of this vibrant city which offers an eclectic mix of modern and character architecture, which is perfectly in tune with the traditional and transient population that mesh together to create a unique and spectacular city. As letting and property ... show more Welcome to Accent in Cambridge. We are proud to be part of this vibrant city which offers an eclectic mix of modern and character architecture, which is perfectly in tune with the traditional and transient population that mesh together to create a unique and spectacular city. As letting and property management specialists we are pleased to offer expert advice and sound knowledge to both landlords and tenants. Whether you are looking for you next home or have a property to let, we can assist you throughout the city and surrounding villages.

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Latest Reviews

 View all Reviews 53
12th Mar 2015
reviewed by 'Anna'
“We rented our property from them in 2013 and are still here. It was fine, no bother at all. Rhys was ......”
6th Nov 2014
reviewed by 'Not'
“This agency charges massive fees yet fails to deliver any kind of service. You will be chasing them from the ......”
12th Jun 2014
reviewed by 'Aldo'
“Normally I'm not one to write negative reviews, simply because I just can't be bothered with it. However, sometimes I ......”
29th May 2014
reviewed by 'Ruth'
“My husband and I have recently rented a property that was managed by Accent Property. We were extremely good tenants ......”
4th Apr 2014
reviewed by 'student'
“As a student, you just shouldn't go here. The administration fee is far too much for a student too pay ......”
4th Apr 2014
reviewed by 'Barnardfamily'
“This was our first experience of using a letting agent and we cannot praise Accent highly enough. They immediately understood ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 17 22 0 0 0 0 0 2
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Accent Property Management Ltd. Branches (view all 3)
Cambridge, CB2
Cambridge, CB2
Fenstaton, PE28

“We rented a property at Warren Close in Cambridge from ......”

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Dec 04,2012
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By: 'Rebecca'
Dec 04,2012
0 people found
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We rented a property at Warren Close in Cambridge from Accent Property. We found all aspects of dealing with them professional and respectable so I was surprised to read negative reviews on here - hence deciding to write a positive review (I know people love ...
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By: Tenant12345
Feb 08, 2013
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I live at Warren Close. Accent has nothing to do with the lifts - they are the responsibility of the ENCORE estate management firm. If you didn't deal with Accent long enough to find this out, you tenancy must have been very short. If you had stayed with them longer, your review would have been very different! ...

“DO NOT UNDER ANY CIRCUMSTANCES RENT A PROPERTY FROM THESE ......”

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Dec 03,2012
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By: 'Lee'
Dec 03,2012
8 people found
this helpful
DO NOT UNDER ANY CIRCUMSTANCES RENT A PROPERTY FROM THESE PEOPLE! I have just had the misfortune of moving into a property in Huntingdon managed by Accent Property Management. On viewing the property I was told that it was to be decorated throughout with new ...
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“I would suggest avoiding using this agent if at all ......”

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Dec 03,2012
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By: 'Please'
Dec 03,2012
12 people found
this helpful
I would suggest avoiding using this agent if at all possible especially if you are unfortunate enough to have to deal with a particular member of staff called Eva. If you are not a landlord using this service (as you will see, the only positive ...
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What agent could do to change your mind?
For this member of staff (Eva) as I can't comment on all staff; Training on the following: Communication skills - dealing with customers in a polite,respectful and professional manner. Time management - it is important when you say you are going to do something for a customer that you either deliver or at least provide an explanation as to why there will be a delay.
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“at first we had mixed messages but after dealing with ......”

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Nov 27,2012
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By: 'mrs'
Nov 27,2012
0 people found
this helpful
at first we had mixed messages but after dealing with one person (rhys) had very good information and help. rhys was polite, sincer, professional and helpfuI. I will continue to stay with these agents happily...
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“We have been using Accent for many years to manage ......”

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Nov 07,2012
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Angie
By: 'London'
Nov 07,2012
0 people found
this helpful
We have been using Accent for many years to manage several properties. Their service, particularly as provided by Angie German, is excellent and we have every confidence in their professionalism....
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“------------------------------------------------Re.: Rachael Ratcliffe, Lettings agent at your Cambridge branch.I ......”

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Nov 03,2012
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Rachael
By: 'Elspeth'
Nov 03,2012
0 people found
this helpful
------------------------------------------------ Re.: Rachael Ratcliffe, Lettings agent at your Cambridge branch. I nominated Rachael as Employee of the year, and am quite disappointed that she was not selected! I consider myself very fortunate that my flat is in Rachael's capable hands. She always goes that extra ¢â‚¬Ëœ...
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“For quite some time, I have been a customer of ......”

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Oct 21,2012
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Emma
By: 'Kevin'
Oct 21,2012
0 people found
this helpful
For quite some time, I have been a customer of Accent and the service afforded to me is impeccable. I have been blessed to have had Mrs Emma Hood look after my property and she consistently delivered, sorting mundane issues (broken vacuum cleaner, shower) to ...
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“I can only speak from first hand experience, and this ......”

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Oct 13,2012
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By: 'Captain'
Oct 13,2012
0 people found
this helpful
I can only speak from first hand experience, and this company and its employees are by far the best agent I have ever used. They have an excellent attitude to even the most difficult of situations, and when my tenant was late paying their rent ...
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By: LOL123
Mar 15, 2013
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Try being a tenant with them the word "Knowledge" disappears. They only know the legal mumbo because they get threatened to go to court most of the time. If you knew how they had treated me and many others you would change your view on them. ...

“Gary has been dealing with the letting and management of ......”

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Oct 12,2012
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Gary
By: 'Geoff'
Oct 12,2012
0 people found
this helpful
Gary has been dealing with the letting and management of my property for a number of years. He has found excellent tenants, quickly sorted out maintenance issues and kept the tenants happy so that they paid regularly and in one case renewed 4 times. I couldn't ...
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“As a landlord I have found Gary Topham highly professional ......”

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Oct 10,2012
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Gary
By: 'Chris'
Oct 10,2012
0 people found
this helpful
As a landlord I have found Gary Topham highly professional and calm - always needed when the problems come up. Highly recommendable for landlords and the agency appears truly consderate to tenants too as they always seek to strive a neutral line between then two. ...
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“Angie has been managing my 3 properties in Cambridge for many ......”

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Oct 10,2012
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Angie
By: 'IanF'
Oct 10,2012
0 people found
this helpful
Angie has been managing my 3 properties in Cambridge for many years now (not sure how many but more than 5 years). She is fantastic. She is always available to help, she is often at her desk or working on the weekends. She is responsive to all ...
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“this agent has taken over from my previous company i ......”

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Sep 17,2012
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By: 'Ray'
Sep 17,2012
0 people found
this helpful
this agent has taken over from my previous company i have not been with them long enough to give a true reflection on there service. But by maintaning most of the staff on takeover they should keep up the excellent service i have been used ...
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“I have used Accent Property Management for a number of ......”

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Sep 10,2012
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By: 'Professional'
Sep 10,2012
1 people found
this helpful
I have used Accent Property Management for a number of years and have always found their services to be extremely professional, polite and considerate. They have to satisfy their tenants and landlords both of which can be difficult to manage. As a landlord I never ...
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By: A ripped off ex tenant.
Sep 13, 2012
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How much did Accent pay you to write that review? Not a single recommendation from a tenant, which speaks volumes for their and your attitude towards tenants. Please explain the distinction, or your definition, of the difference between a Home and a Hotel? ...

“The worst agency ever, they don't care about tenants or ......”

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Aug 17,2012
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By: 'Dora'
Aug 17,2012
7 people found
this helpful
The worst agency ever, they don't care about tenants or landlords, they just care about themselves. They are very rude, Emma Hood was dealing with my case, she is useless and rude! Severel years ago they didnt want to give me my deposit back, after ...
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“I am absolutely disgusted by this company. We have also ......”

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Aug 09,2012
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By: 'Furious500'
Aug 09,2012
4 people found
this helpful
I am absolutely disgusted by this company. We have also been a victim of the cleaning scam that other people are mentioning. We left the house in spotless condition and yet are still being told that the place needed cleaning and have £100 to pay for ...
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What agent could do to change your mind?
Absolutely nothing. Disgusted.
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“Terrible agency. Employees are rude, ignorant, and misinforming you on ......”

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Jul 16,2012
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By: 'accentsucks'
Jul 16,2012
7 people found
this helpful
Terrible agency. Employees are rude, ignorant, and misinforming you on the most simple things. Stay away from them at all costs....
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“Having been the unfortunate victim of a previous landlord's cleaning ......”

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Jun 28,2012
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By: 'A'
Jun 28,2012
14 people found
this helpful
Having been the unfortunate victim of a previous landlord's cleaning scam I was determined it wouldn't happen again, during my tenancy I kept the place meticulously clean, even cleaning the carpets twice. Prior to checkout and with help from friends the property was cleaned meticulously, ...
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What agent could do to change your mind?
Simple: Pay my deposit back in full and not insult my intelligence or good character with a totally fabricated checkout report containing false statements about addtional cleaning requirements.
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By: Furious500
Aug 09, 2012
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I have had the same - please get in touch with me at [email protected] - we are thinking of taking this all the way and I'd be interested to hear your experiences too. ...

“Our tenancy with accent has been dismal from the very ......”

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Jun 11,2012
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Angie
By: 'Liam'
Jun 11,2012
7 people found
this helpful
Our tenancy with accent has been dismal from the very start. the house was not in a clean state when we initially moved in, from mildew and lime scale to mold in the fridge. We had an inspection halfway through our tenancy and certain items ...
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“I cannot express enough how awful my experience has been ......”

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Apr 17,2012
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By: 'Angry'
Apr 17,2012
5 people found
this helpful
I cannot express enough how awful my experience has been with Accent Property Management, Cambridge. I wanted to arrange a viewing. The agents almost shouted at me on the phone, no effort at all to break free from the stereotype of being a shady knob ...
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“Oh dear, where should I start? We've been renting in ......”

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Dec 16,2011
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By: 'Fernao'
Dec 16,2011
6 people found
this helpful
Oh dear, where should I start? We've been renting in the UK (initially in London and now in Cambridge) for many years and we have never had such poor service from a property management company. Repairs take months to be repaired. Reported tiles in the ...
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“Accent property, a small time local agent that proports to ......”

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Aug 14,2011
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By: 'Annoyed'
Aug 14,2011
9 people found
this helpful
Accent property, a small time local agent that proports to play alongside the big players, but ahs a complete lack of ability to match them for service, quality or professionalism. Accent are the worst letting agent I have come across in over ten years of ...
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What agent could do to change your mind?
The agent showed a complete lack of professionalism, We rented a premium property, at a premium price, and recieved 3rd division service. No manuals, would turn up un-announced, would not lock up property on leaving, threatened us with regard to the deposit (incorrectly understanding the legal position).
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“Initial thought these guys seemed quite good, however on check ......”

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Oct 13,2010
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By: 'dan'
Oct 13,2010
5 people found
this helpful
Initial thought these guys seemed quite good, however on check out the agent who did this picked up on many minor details that weren't even looked at on the initial inspection. i went back a few weeks later for post and the things they charged ...
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“My property manager was lazy and disorganised. The initial inventory ......”

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Jul 07,2010
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By: 'James'
Jul 07,2010
5 people found
this helpful
My property manager was lazy and disorganised. The initial inventory was rushed in comparison to the final where misinformation was the name of the game. Rude, unhelpful and dishonest. Based upon my experience, I would recommend avoiding this agent at all costs!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:09 PM 13/09/2018 by heather heather

Awards won by Accent Property Management Ltd.

Regional Awards won by Accent Property Management Ltd.

Individual Branch Awards

Fenstanton, PE28

Cambridge, CB2



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