Stirling Ackroyd
4.6/5, 4427 reviews
93% recommended
92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction

Property Features

We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes. show more We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.

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Latest Reviews

 View all Reviews 4427
11th May 2024
reviewed by 'Chima'
“I sincerely want to appreciate and commend Omar for his unfailing service to secure an apartment for me. He’s ......”
16th Apr 2024
reviewed by 'Hannah Youles'
“If I could leave 0 I would. The type of agency who will bully and trick you for money. They recently ......”
19th Mar 2024
reviewed by 'Emma Abbate'
“Taija and Aron were extremely helpful and proactive in securing a new tenant for my flat in a very short ......”
29th Feb 2024
reviewed by 'Nicky'
“Dene, Max, Victoria, Onal, Tom…. basically everyone I dealt with was great. There were blips of course …but the team ......”
21st Feb 2024
reviewed by 'Daniel'
“Warning: Dodgy Tactics!I am writing this review under the name Daniel to protect privacy. My experience with Stirling Ackroyd ......”
20th Feb 2024
reviewed by 'Soumya'
“Rebbeca Heslam I've never come across anyone a rude and unprofessional property agent as Rebecca, since the day we have ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £22,000 £27,800,000
Lettings 92% 86% £355 £7,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1076 38 1579 168 758 20 590 12 135 51
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 17:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
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Stirling Ackroyd Branches (view all 39)
Addlestone, KT15
Bermondsey Street, SE1
Bloomsbury, WC1A
Brixton, SW2
Brook Green, W14
Brook Green, W14
Byfleet, KT14
Camberwell, SE5

“I have had several problems with Townends, from the beginning ......”

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Jun 13,2012
Minithumbdown
By: 'Lisa'
Jun 13,2012
3 people found
this helpful
I have had several problems with Townends, from the beginning I moved in, right through to when I left. Firstly when we initially moved in, they didn't tell us they were at the property with our keys and doing inventory, so we never even saw ...
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By: Townends
Jun 14, 2012
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I am really sorry to read the comment you have posted on this site and would very much appreciate the opportunity of being able to fully investigate matters for you with a view to resolving your concerns. In order to do this most effectively, there is additional information I would require, therefore please feel free to contact me personally by email [email protected] or by phone on 01932 736577. ...

“I have recently sold my flat and prior to this ......”

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Jun 08,2012
Minithumbup
By: 'Miss'
Jun 08,2012
1 people found
this helpful
I have recently sold my flat and prior to this I was renting it out through Townends and their fully managed service. As a first time landlord the prospect was quite daunting and I really didn't know much about the process. The Townends team were ...
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By: Townends Estate Agents
Apr 30, 2013
View all comments (1)
Dear “Angry Tenant” We reject your allegation in the strongest possible terms. Townends has never and will never use fake reviews to boost our rating on this site or any other. We have a robust process in place and, as you or anyone else can easily see by reading down the page, we generate a large volume of reviews from our buyers, tenants, sellers and landlords every week. If you have evidence to support your claim, please contact us directly at [email protected] so ...

“my dealings with the staff at Putney was excellent. Very ......”

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Jun 08,2012
Minithumbup
By: 'warren'
Jun 08,2012
0 people found
this helpful
my dealings with the staff at Putney was excellent. Very friendly and helped me with my search and would happily use them again to find somewhere to rent....
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“I chose Townends to sell my property as they had ......”

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Jun 08,2012
Minithumbup
By: 'JR'
Jun 08,2012
2 people found
this helpful
I chose Townends to sell my property as they had a good reputation in the town and I knew of other people who had used them in the past and had been extremely impressed with the service they had received. I knew it would be ...
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“I bought three properties through Townends and then went onto ......”

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Jun 05,2012
Minithumbup
By: 'Brian'
Jun 05,2012
0 people found
this helpful
I bought three properties through Townends and then went onto let them, they kept me updated regularly with the process of my sale and I was impressed with how quickly the lettings team were able to secure tenants for me. I did not feel pressured ...
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“Townends Guildford handled the let of my property extremely efficiently ......”

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Jun 01,2012
Minithumbup
By: 'Ed'
Jun 01,2012
2 people found
this helpful
Townends Guildford handled the let of my property extremely efficiently and professionally from start to finish. The whole team appeared friendly, knowledgable and eager to please throughout the process. My property was let within in a week of going on the market, which wasn't surprising ...
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“I used Beresfords to get a more personal service following ......”

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May 31,2012
Minithumbup
Staff profile picture
Craig
By: 'Sarah'
May 31,2012
5 people found
this helpful
I used Beresfords to get a more personal service following being very disappointed with national agents. After attempting to sell our flat for 6 months, they found 3 buyers in 3 months. When the first two fell through, they quickly found another buyer and we have now completed. ...
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“We were kept informed of progress along the way and ......”

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May 31,2012
Minithumbup
By: 'Ian'
May 31,2012
5 people found
this helpful
We were kept informed of progress along the way and all our questions were quickly answered....
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“Beresford Residential were friendly, professional and easy to work with. ......”

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May 29,2012
Minithumbup
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Craig
By: 'DanMillest'
May 29,2012
6 people found
this helpful
Beresford Residential were friendly, professional and easy to work with. They were very helpful and accommodating throughout the process....
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“We are currently using Stirling Ackroyd to attempt to sell ......”

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May 29,2012
Minithumbdown
By: 'WastedTime'
May 29,2012
2 people found
this helpful
We are currently using Stirling Ackroyd to attempt to sell our property in Dalston. They are coming to the end of their sole agency contract and admittedly have managed to arrange an average number of viewings. They do not work outside of office hours, so ...
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What agent could do to change your mind?
Honesty. Communication. There is one agent, Medhad, who is very personable. I'd keep him and fire the rest.
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By: Nick K
Jan 02, 2013
View all comments (2)
Incidently, we sold this property and kept the chain together. We were thanked at least by the reviewers husband. ...

“I beg everyone of you not go and rent any ......”

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May 23,2012
Minithumbdown
By: 'Will'
May 23,2012
4 people found
this helpful
I beg everyone of you not go and rent any property from townends estate agent they are all thieves in their company,i went through a terrible experience with them,they can't do anything for their tenant....i regret going there look for a property....
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What agent could do to change your mind?
I beg everyone of you not go and rent any property from townends estate agent they are all thieves in their company,i went through a terrible experience with them,they can't do anything for their tenant....i regret going there look for a property.Please i beg you all don't think of going to rent from them because they will things bad for you.They will collect deposit from you but when you leave the property they will plan with the landlord of the house to keep money claiming that you damaged their property know the law will catch up with them soon and they will pay for all what they have made people go through....I am crying with tears in my eyes they are rip off.I beg you all not to make any mistake by going to them please.
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By: Marketing Team
May 24, 2012
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I am sorry to hear that you have received less than satisfactory service from Townends, if you could contact us directly on [email protected] so that we can investigate this issue fully and where necessary, update processes or organise additional training for our branch staff. Townends Marketing Team ...

“I thought I had done my homework on choosing an ......”

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May 23,2012
Minithumbdown
By: 'Bob'
May 23,2012
4 people found
this helpful
I thought I had done my homework on choosing an agent to sell our house in Croydon. They'd sold two houses nearby very similar to our own. I invited two agents around. The first was forty minutes late for the appointment, Townends weren't as bad, ...
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By: Marketing Team
May 24, 2012
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I am very disappointed to hear that you have received less than satisfactory service from Townends, and our normally high standards of customer service haven’t happened on this occasion, if you could contact us directly on [email protected] so that we can investigate fully and where necessary, update processes or organise additional training for our branch staff. ...

“This estate agent is VERY unprofessional but I suspect from ......”

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May 23,2012
Minithumbdown
By: 'Ingrid'
May 23,2012
2 people found
this helpful
This estate agent is VERY unprofessional but I suspect from the number of people on here complaining about them that they really don't car. I am furious this evening. We were supposed to be seeing a flat in Egham at 6.30, followed by one in Staines ...
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What agent could do to change your mind?
Keep appointments!
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By: Benj
Jul 28, 2012
View all comments (3)
It's easy to say you're sorry on a website! How about you show you're sorry and make sure that this stops happening. Better still, how about reimbursement for travel costs and lost time. That would show that you are really sorry. ...

“I have used used Townends to find tenants for my ......”

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May 21,2012
Minithumbup
By: 'Faye'
May 21,2012
1 people found
this helpful
I have used used Townends to find tenants for my properties for many years now. I mainly deal with Jack who is always very polite and professional. This branch are superb and finding tenants and I can't even remember that last time I have a ...
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“We have had a very old boiler since day one ......”

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May 17,2012
Minithumbdown
By: 'Tenant'
May 17,2012
2 people found
this helpful
We have had a very old boiler since day one and so many times it breakes down , but what does towenends do is try to send someone to fix it which is nearly impossible . They dont understand that we are humans not animals to be ...
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By: Hannah
May 21, 2012
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We are sorry to hear about your situation and completely empathise when something as important as heating fails and the importance of a speedy resolution. Unfortunately in cases where an outside contractor is involved, which in this case is British Gas, we are heavily reliant on their service. On two separate occasions you were let down by British Gas and my colleague worked long and hard to resolve matters with your best interests in mind, which included her being on the phone to them well ...

“I've just rented my property out through beresford residential and ......”

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May 16,2012
Minithumbup
Staff profile picture
Craig
Staff profile picture
Lucy
By: 'Ben'
May 16,2012
6 people found
this helpful
I've just rented my property out through beresford residential and I've been delighted with the service received. I first met Craig a year ago whn he came to look at one of my other properties and unlike the other agents that I met with Craig ...
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“Rubbish customer service. Went to the flat with the agent ......”

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May 09,2012
Minithumbdown
By: 'Sam'
May 09,2012
2 people found
this helpful
Rubbish customer service. Went to the flat with the agent only to find out she had forgotten the keys!! Said she will collect keys from office and return asap. Waited outside flat for 10 mins after which these agents have the nerve to tell that they ...
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“Beresford were friendly and efficient, making the tenancy process very ......”

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May 07,2012
Minithumbup
Staff profile picture
Craig
By: 'GreyhoundLane'
May 07,2012
6 people found
this helpful
Beresford were friendly and efficient, making the tenancy process very quick and easy. They were a pleasure to deal with....
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“Lettings at Englefield green was an experience, just because you ......”

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Apr 16,2012
Minithumbdown
By: 'mike'
Apr 16,2012
4 people found
this helpful
Lettings at Englefield green was an experience, just because you wont to rent they look down at you not knowing one day you will buy a property, always promise to call you back but never do who the f--k do they think they are, i ...
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“I had an unfortunate encounter with one of the agent ......”

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Apr 15,2012
Minithumbdown
By: 'Putney'
Apr 15,2012
2 people found
this helpful
I had an unfortunate encounter with one of the agent at Putney branch while looking for a flat to buy. After my offer on a house he showed me was accepted, they all started calling me up to 7/8 times a day during my working hour ...
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“My partner and I work for a large Corporate Organisation.......”

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Apr 02,2012
Minithumbdown
By: 'Len'
Apr 02,2012
2 people found
this helpful
My partner and I work for a large Corporate Organisation. When we met almost 3 yrs ago I was renting a small 1 bedroom flat in Slough. He was unemployed. Last year we managed to secure a position for him at the company where I work. He ...
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What agent could do to change your mind?
If this agent was truthful in negotiations about the Landlords religious convictions about gay people, we would have been happy to pull out early. We gave then 2 opportunities early enough for this. Yet both times we were assured that the Landlord was totally OK with us being gay. Obviously this was not the case. From where we were standing it appeared that the landlord was looking for any conceivable loophole to get us off the contract without being incriminated.
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“Although Adam met us and treated us respectfully, it wasn't ......”

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Mar 29,2012
Minithumbdown
By: 'T80'
Mar 29,2012
1 people found
this helpful
Although Adam met us and treated us respectfully, it wasn't the property that was advertised and they hadn't explained this. So we completely wasted our time. They'd done the same thing to another couple who left immediately....
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What agent could do to change your mind?
All they needed to do was to be honest.
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By: Beresford Residential
Mar 29, 2012
View all comments (1)
Dear 'T80'. I am very sorry to hear that your time was wasted on a recent viewing with us. After looking into this matter it seems that the confusion resulted from the fact that we had two different one-bedroom property on the same road at a similar price, and unfortunately your booking was scheduled for the other property. I am glad that you found Adam to be respectful and we would hope to have the opportunity to take you out on further viewings in order to provide you with a more positive e ...

“Bad, unefective, slow...We rented a property during two years, ......”

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Mar 28,2012
Minithumbdown
By: 'homerton'
Mar 28,2012
6 people found
this helpful
Bad, unefective, slow... We rented a property during two years, the process was really slow, we renew the contract and we had to go to the agency to sign it a few times because they did a few mistakes, then we had to wait two ...
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“Worked extremely hard for me to find the excellent tenants ......”

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Mar 28,2012
Minithumbup
By: 'TafariDon'
Mar 28,2012
8 people found
this helpful
Worked extremely hard for me to find the excellent tenants I now have. There was never a day that went by, from instructing Beresford, that there were no viewings taking place. I would recommend this company highly....
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“I would certainly recommend Beresford Residential to anyone who may ......”

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Mar 20,2012
Minithumbup
Staff profile picture
Lucy
By: 'clare0109'
Mar 20,2012
9 people found
this helpful
I would certainly recommend Beresford Residential to anyone who may benefit from their services. They have responded to any queries we have had promptly and efficiently. In the rare occasion we have had a problem with our accommodation Beresford provided a solution as quickly as ...
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“Easy to contact and get in touch with.Very helpful ......”

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Mar 20,2012
Minithumbup
By: 'Jodi'
Mar 20,2012
9 people found
this helpful
Easy to contact and get in touch with. Very helpful with any issues I had as a tenant....
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“Oliver was very helpful during the buying process.I received ......”

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Mar 20,2012
Minithumbup
By: 'Jean'
Mar 20,2012
0 people found
this helpful
Oliver was very helpful during the buying process. I received regular updates as to the progress of the sale and he supported the negotiation between myself and the vendors. Once in the property, the after sales support was polite and friendly. A good estate agents ...
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“A fast and efficient letting service. Highly recommendable. I amhappy ......”

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Mar 17,2012
Minithumbup
Staff profile picture
Craig
Staff profile picture
Lucy
By: 'David'
Mar 17,2012
8 people found
this helpful
A fast and efficient letting service. Highly recommendable. I am happy to have used Beresford agents and would happily use them again. I had a personalised and friendly service and would recommend them to anyone looking for a good agent with good skills. Thanks and ...
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“Were not made aware of all of the fees. The ......”

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Mar 13,2012
Minithumbdown
By: 'Helen'
Mar 13,2012
8 people found
this helpful
Were not made aware of all of the fees. The fees at Townends I believe are one of the most expensive. I am a student and due to this they wanted me to pay an extra £50 on top of the £50 each (2 of us). There is ...
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By: Zamorano
Jun 26, 2012
View all comments (13)
Actually we've reached the point where your opinions (read: insults) damage all the real honest and not frustrated estate agents out there and you've finally realised it's best to beat a hasty retreat to your £9.99-Argos-desk. Enjoy Weston-super-Mare this summer. ...

“Adam and Lucy were very professional and pleasant to deal ......”

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Mar 13,2012
Minithumbup
Staff profile picture
Lucy
By: 'Desiree'
Mar 13,2012
8 people found
this helpful
Adam and Lucy were very professional and pleasant to deal with whilst finding a place to live. Our queries were always answered fully and in a timely manner. I have no negative feedback to give on the service we received and would use them again ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Listening to you

We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.

Helping us to put things right

In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.

If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.

When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.

Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500

Your complaint will be dealt with by the relevant Director dependent on the discipline involved.

If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:

Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk

Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk

Last updated at 12:31 PM 06/12/2017 by allAgents

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