We have had a very old boiler since day one and so many times it breakes down , but what does towenends do is try to send someone to fix it which is nearly impossible .
They dont understand that we are humans not animals to be treated so badly and in a rude way.
My boiler broke down yesterday at 9 am and now it\'s 9 am next day. It was a very cold night and my7 months old boy was crying so I had to boil water on the cooker to get some heating to a point I burnt my both arms badly.
I called them 100 times and explained, cried, shouted, any sort just to make them listen , but they said " we have called British gas and they will come to you soon" it\'s 25 hours later with a broken boiler and a sick baby and a restless mother with both arms burnt .
This is how towenends treat their valuable customers
By the way when I called their emergency line which is from 8 to 11pm , the person told me that I have called him 8 times and woken his other half up!!! But am I not suppose to call this number in between them hours for emergency??? My call was at 10.48 and he said its almost 11pm , how funny that he gets paid to operate till 11pm not BEFORE