92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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Latest Reviews
View all Reviews 4427
11th May 2024
reviewed by 'Chima'
16th Apr 2024
reviewed by 'Hannah Youles'
19th Mar 2024
reviewed by 'Emma Abbate'
29th Feb 2024
reviewed by 'Nicky'
21st Feb 2024
reviewed by 'Daniel'
20th Feb 2024
reviewed by 'Soumya'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £22,000 | £27,800,000 |
| Lettings | 92% | 86% | £355 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1076 | 38 | 1579 | 168 | 758 | 20 | 590 | 12 | 135 | 51 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Mar 13,2012
Mar 13,2012
3
people found
this helpful
this helpful
They were just excelent at every step...
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Mar 12,2012
Mar 12,2012
8
people found
this helpful
this helpful
I am looking for a 2 bed property to buy on behalf of my partner, who is in the Army and currently based in Germany. Adam has been a great help and very understanding of the situation. He conducted my viewing of a property on 16b ...
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Mar 10,2012
Mar 10,2012
8
people found
this helpful
this helpful
Although I didn't end up letting with Beresford Residential, Adam was very friendly and helpful in suggesting the property and showing me around, as well as answering my questions....
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Mar 07,2012
Mar 07,2012
3
people found
this helpful
this helpful
I have had my flat leased out through Townends for 7 years. On the plus side the flat has always been occupied, on the negative side they are terrible at communicating. I have had an issue with my recent tenants and have found it nearly impossible ...
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Feb 11,2012
Feb 11,2012
11
people found
this helpful
this helpful
I am ashamed to confess my son used to work for this agency. Despite this, I received rotten service too. To be fair, the initial team setting up the let were good and the tenant they found was a dream. An initial plumbing repair was ...
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What agent could do to change your mind?
There should be more transparency over the level of mark-up they impose on services.Attached Filesnbsp;
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Feb 08,2012
Feb 08,2012
2
people found
this helpful
this helpful
Desperate. So many issues with the Altitude 25 tower block. They have resolved noting. Be warned they have a preferred Electric provider of Southern who they will spend weeks failing to move the account. list of small issues never addressed. Showing your apartment when they thought ...
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What agent could do to change your mind?
Communicate, follow through, actually do their job!Attached Filesnbsp;
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Feb 08,2012
Feb 08,2012
7
people found
this helpful
this helpful
Very Efficient friendly service
No hidden costs
All web/email based so no time wasted with letters
Only estate agent who do exactly what they say they will
Got us a good price for out property
honest and open throughout
they're the best!!...
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Feb 08,2012
Feb 08,2012
7
people found
this helpful
this helpful
I am paying for a fully managed service. My first tenants were wonderful and in two years had only one tiny issue which we sorted immediately. In the past year however my new tenants have had a steady stream of problems which have cost me ...
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What agent could do to change your mind?
Done what they state in their Ts and CsAttached Filesnbsp;
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Feb 04,2012
Feb 04,2012
10
people found
this helpful
this helpful
Appaling - I mistakenly paid for Townends to manage my property thinking it would make life easier how wrong.
A heater failed - townends engineer recommened they were removed and replaced as they were "Obsolete" - had my plumber go round and fix as parts ...
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What agent could do to change your mind?
Listen to YOUR CUSTOMERS. Actually respond to email and calls in a timely fashion - when we pay for management on a 24*7 basis you expect to get some service not arguments.Attached Filesnbsp;
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Feb 04,2012
Feb 04,2012
8
people found
this helpful
this helpful
Another true story ...!
The heating has never worked in the 5 months I've lived in this flat (even though they are contractually obliged to provide it). As a cold snap has arrived throughout the UK I have had to resort to withholding rent. According to 'Croydon ...
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Feb 03,2012
Feb 03,2012
7
people found
this helpful
this helpful
Very quick turnaround in finding a tenant. Rates seem high but worth paying the extra for level of service....
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Feb 02,2012
Feb 02,2012
6
people found
this helpful
this helpful
All staff were pleasant to deal with, Craig came across particularly knowledgable about the area and market. Process was smooth from start to finish. Far more reliable than their competitors in the area and I would certainly recommend their services....
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Feb 02,2012
Feb 02,2012
5
people found
this helpful
this helpful
A...
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Jan 31,2012
Jan 31,2012
7
people found
this helpful
this helpful
My impression of this agent (from the other reviews) is perhaps that they are very good at dealing with the vendors and giving the impression that they are providing a highly proffessional service. As a potential buyer I found them by far the rudest and ...
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Feb 04, 2012
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(1)
Dear Andy,
I am sorry to read of your dissatisfaction following your recent email correspondence with us. Our email explained that we prefer to speak to buyers directly over the telephone prior to arranging any viewings. There are a number of important reasons for this:
1) We want to ensure that the properties we are showing potential buyers are suitable – for instance we may want to discuss the service charges, tenure details or explain the vendor’s position.
2) We may have ...
Jan 23,2012
Jan 23,2012
6
people found
this helpful
this helpful
Beresford was first class, they got someone stright away well done...
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Jan 19,2012
Jan 19,2012
6
people found
this helpful
this helpful
I've found Beresford very helpful and responsive to my queries. Because it is a small office it is easy to deal with the right people right away. It look a little longer to let my property than they first indicated and i didn't get the ...
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Jan 02,2012
Jan 02,2012
5
people found
this helpful
this helpful
Excellent service - could'nt be better. Delivered every time they said they would and got back every time. I was never left guessing what was happening, always got feedback and they were realistic about everything. I would recommend Beresford Residential to anyone wanting to let ...
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Nov 30,2011
Nov 30,2011
6
people found
this helpful
this helpful
A disgrace. Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless.
We viewed a property on the 2nd of the month and signed up on the spot on the condition that ...
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Nov 30,2011
Nov 30,2011
2
people found
this helpful
this helpful
A disgrace. Like many of the other comments on here, not only were Townends unprofessional and lacked communication skills, they too, almost left us homeless.
We viewed a property on the 2nd of the month and signed up on the spot on the condition that ...
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Nov 28,2011
Nov 28,2011
3
people found
this helpful
this helpful
Townends are in my opinion, just awful.
Helpful as ever when trying to find us somewhere to rent but after that they just didnt want to know.
For example, the light fitting in the bathroom which didnt work for 8 months (still broken upon vacating the ...
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Nov 09,2011
Nov 09,2011
5
people found
this helpful
this helpful
Everyone at Beresford Residential was professional and very helpful. There were no problems with the process and from the perspective of someone new to letting properties I needed a fair amount of support in knowing what to do. An efficient personal and not too bureaucratic ...
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Nov 07,2011
Nov 07,2011
5
people found
this helpful
this helpful
Great service, very prompt at replying to emails, rented the flat quickly and wouldnt hesitate to use again...
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Nov 06,2011
Nov 06,2011
5
people found
this helpful
this helpful
I wanted to view the appartment but the vendor was away.Craig asked Adam to show me around between appointments in the communal area.This was then viewed by my son and we purchased the following am full asking price...
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Nov 01,2011
Nov 01,2011
3
people found
this helpful
this helpful
following my partners decision to vacate and not use Townsend services delays and threats have continued for months without any return of deposit. my partner a doctor and former minister for medical research has been issued with onerous charges; the latest £150 for repairs to a ...
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Oct 31,2011
Oct 31,2011
2
people found
this helpful
this helpful
It has taken 4 months to get a new tenant added to the lease of our property. The person we were dealing with started out fine, but in the last few weeks became rude and threatening. Probably because we felt we needed to contact her daily ...
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What agent could do to change your mind?
I have been, and will continue to actively encourage everyone I know in the London area not to use this Estate Agent. If it had just been one individual who was unhelpful, I might have understood, but having dealt with at least 3 with the same poor attitude, it is obviously endemic within the organisation.Attached Filesnbsp;
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Oct 31,2011
Oct 31,2011
5
people found
this helpful
this helpful
Wow. These guys really took the biscuit. I generally think estate agents get unfairly bad press but this is so deserved. After giving them strict instructions that I was the main point of contact (my mother unfortunately is experiencing memory problems) to act for my ...
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What agent could do to change your mind?
Nothing. They could have acted in the right way from the start.Attached Filesnbsp;
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Oct 26,2011
Oct 26,2011
3
people found
this helpful
this helpful
Strongly advise not handing over any money to these people. They've made my life a misery for months....
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What agent could do to change your mind?
At this point, pay some serious compensation, but no, I will never change my mind.Attached Filesnbsp;
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Oct 25,2011
Oct 25,2011
3
people found
this helpful
this helpful
They completely ignored us for a month regarding a renewal and we spent hours trying to get in touch with them via email and phone. We even took time off of work to go into our local office - but they couldn't reach the Chertsey ...
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What agent could do to change your mind?
They could have 1) not ignored us, 2) acknowledged their mistakes and apologised and 3) waived the fee.Attached Filesnbsp;
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Oct 22,2011
Oct 22,2011
6
people found
this helpful
this helpful
This is by far the worst estate agents I have ever dealt with in the last ten years
It was a big mistake to use them, I've signed the tenancy agreement 3 weeks ago, and despite numerous phone calls/ emails I still haven't received my copy, ...
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Oct 12,2011
Oct 12,2011
1
people found
this helpful
this helpful
The bad experience started with the fact that I've booked viewing appointment and travelled 300 miles from Scottish border only to find out that I won't be able to see the property as the tenant did not agree to the proposed viewing time. Since I had ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
