Another true story ...!
The heating has never worked in the 5 months I've lived in this flat (even though they are contractually obliged to provide it). As a cold snap has arrived throughout the UK I have had to resort to withholding rent. According to 'Croydon Guardian' the temperature in Croydon at present (4 Feb 2011) is -1.5c !!
Despite me complaining that the heating has never worked and i reported it a long time ago, I received a threatening letter today from Rebecca Grant (rent control manager) demanding payment or i will be charged interest and be given a bad reference for not paying rent!
I will leave you to think of words to describe these humans, as like the heating my voculabulary is failing ...