I have had my flat leased out through Townends for 7 years. On the plus side the flat has always been occupied, on the negative side they are terrible at communicating. I have had an issue with my recent tenants and have found it nearly impossible to get hold of anyone to discuss the issues and to arrange an inspection. The inspection was finally arranged but getting in touch with anyone to find out the outcome of the inspection has been impossible. I would not recommend Townends to my worst enemy.