My impression of this agent (from the other reviews) is perhaps that they are very good at dealing with the vendors and giving the impression that they are providing a highly proffessional service. As a potential buyer I found them by far the rudest and most unhelpful agency I have yet dealt with. They were incredibly difficult to contact and once I succedeed they were fairly unpleasant and did not seem to be willing to make any effort whatsoever.
As a recent vendor I would have been horrified if I had found out how effective this agency was as turning potential buyers away! Definitely not recommended.