92% sales valuation accuracy
96% sales fee satisfaction
92% lettings valuation accuracy
86% lettings fee satisfaction
We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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We are an independent firm of estate agents and surveyers offering specialist advice on all aspects of both commercial and residential property throughout the city fringes.
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Latest Reviews
View all Reviews 4427
11th May 2024
reviewed by 'Chima'
16th Apr 2024
reviewed by 'Hannah Youles'
19th Mar 2024
reviewed by 'Emma Abbate'
29th Feb 2024
reviewed by 'Nicky'
21st Feb 2024
reviewed by 'Daniel'
20th Feb 2024
reviewed by 'Soumya'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 92% | 96% | £22,000 | £27,800,000 |
| Lettings | 92% | 86% | £355 | £7,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1076 | 38 | 1579 | 168 | 758 | 20 | 590 | 12 | 135 | 51 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Estate agents
Latest Properties
No Properties
Oct 12,2011
Oct 12,2011
5
people found
this helpful
this helpful
Very impressed with service overall - no problems, generally professional, efficient and pleasant to deal with. I feel we made the right choice....
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Oct 07,2011
Oct 07,2011
7
people found
this helpful
this helpful
A true story...!
My flat from Croydon Townends has huge windows and no netcurtain/curtain/blinds. I can't change the fittings etc. so I used mark-free scotch tape and newspapers for privacy & sleep (until they install blinds ¢â‚¬â€œ I've been waiting 7 weeks).
Simon Butt from property ...
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What agent could do to change your mind?
Leave the window coverings until they install blinds. Please note I have not critised anyone, it is a factual report based on written evidence.Attached Filesnbsp;
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Jan 10, 2012
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Lettings is not covered by the Property Misdescriptions Act ...
Oct 05,2011
Oct 05,2011
3
people found
this helpful
this helpful
I gave them 1 star because there is no lower rating. Firstly, our property was not ready to be moved in to (damage inside and outside the property, some appliances left in lethal condition e.g. lawnmower tied together with duct tape that came apart during ...
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What agent could do to change your mind?
Just do what an estate agent should. Stop being such a useless service, do what you are paid to do.Attached Filesnbsp;
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Oct 03,2011
Oct 03,2011
5
people found
this helpful
this helpful
Beresford has been very helpful as a full managing agen tfor the let of our property. As we are temporarily living abroad, we have had to rely on Beresford to be on call for all issues and they have delt with anything that has come ...
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Oct 02,2011
Oct 02,2011
5
people found
this helpful
this helpful
Top service!
Friendly, professional & incredibly efficient.
Highly recommended....
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Sep 30,2011
Sep 30,2011
5
people found
this helpful
this helpful
Superb service from start to finish from every member of staff resulting in sealed bids achieving an unbelievably high number of offers resulting with an incredibly high rent with lovely tenants (so far!!). I would thoroughly recommend Beresford Residential and would not hesitate to use ...
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Sep 29,2011
Sep 29,2011
4
people found
this helpful
this helpful
The agents were very helpful at every stage of the process. They acted professionally, efficiently and followed our instructions. They offered the most competitive rates with a professional and friendly service. You really knew where you stood with them and they acted with integrity, which ...
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Sep 29,2011
Sep 29,2011
4
people found
this helpful
this helpful
No problems - tenants found quickly. Very prompt communication from the office at all times. Using a smaller estate agent makes for a friendlier, intimate and tailored service. A nice change relative to the hard sell. Thanks again....
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Sep 14,2011
Sep 14,2011
2
people found
this helpful
this helpful
Email to Townends:
I am very angry about the unprofessional, disrepectful service I have received from your company and the amount of time I have had to put in to chase your employees.
During August, we were in email contact with your renewals team. Once ...
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What agent could do to change your mind?
They could have not ignored me for a month......Attached Filesnbsp;
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Sep 05,2011
Sep 05,2011
4
people found
this helpful
this helpful
I have used this agent for selling my 1 bed flat in Brixton- London and I have to say that I am 100% satisfy with their service. Good communication and presentation of my flat on the market. Polite, honest and reliable......
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Aug 23,2011
Aug 23,2011
2
people found
this helpful
this helpful
The Pre-Tenancy team in head office in Chertsey are, utterly utterly appalling. Lzzy, arrogant, contemptful and rude, they have made my own renting of a new property one of the most stressful and unpleasant expereinces imaginable. How something so benign and straightforward can be drawn ...
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Oct 26, 2011
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If your complaint to the managing director gets you no joy, try the Property Ombudsman: www.tpos.co.uk. It's an industry regulatory body and it needs to know what is being done by agents that have signed up to its code of practice (which Townends has). ...
Aug 16,2011
Aug 16,2011
4
people found
this helpful
this helpful
Craig was extremely helpful and friendly from the start to the end of the process despite a few hiccups (caused by our buyer) along the way. I would definitely recommend using Beresford Residential to anyone looking to buy, sell or let their home....
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Aug 10,2011
Aug 10,2011
0
people found
this helpful
this helpful
After reading some of these reviews i am quiet shocked! I have used Townends on 2 occasions in 2 areas. I have found them most helpful and very easy to deal with! There are other agents in this area that i would not tocuh with a barge ...
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Oct 25, 2011
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Townends were fine until renewal time came round - be careful ...
Aug 01,2011
Aug 01,2011
3
people found
this helpful
this helpful
They are the worst agency I've ever had the displeasure of working with. Even their head office are useless.
They sent us unamended and incorrect tenancy agreements - never bothered to check their work. Sent wrong amounts of money to our accounts; invoiced us for ...
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Jul 06,2011
Jul 06,2011
0
people found
this helpful
this helpful
I am currently renting a property through letting agency Townends and have been living there since April 10 (Sunbury on Thames branch).
There has been a leak in my living room for the past 30 days (reported on the 6th June to the agent). The leak is ...
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Jul 04,2011
Jul 04,2011
2
people found
this helpful
this helpful
Very unreliable agency! Two of their agents promised to contact me and never did. I tried to call them many times to arrange a viewing - they were completely ignoring phone calls. First Alan Thompsons promised to call me but stopped picking up his phone, ...
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Jun 12,2011
Jun 12,2011
1
people found
this helpful
this helpful
I rent a flat with Townends and it has been a dreadful experience. We put an offer that was accepted and started the paper work. They had a month to complete all the checks, but did nothing! We were supposed to move in on the 1...
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Mar 06, 2012
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I really would recommend contacting the Property Ombudsman (www.tpos.co.uk) about Townends. I did, and (eventually) was awarded significant compensation. It took months, and lots of form-filling, but it was worth it - less for the compensation than the fact that the Ombudsman is surely going to have to do something about these con-artists if they keep receiving complaints about them. ...
Apr 26,2011
Apr 26,2011
2
people found
this helpful
this helpful
Horrendous experience. Was mis-sold services from the start. Was promised by the sales agent that 360 degree photos would appear on my property's listing, and that this differentiated Townends from the competition, hence boosting the chances of me selling the house.
It turns out they no ...
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Apr 19,2011
Apr 19,2011
3
people found
this helpful
this helpful
It is interesting to see that tenants do not think Townends do a good job for them, I can assure you as a landlord they are appalling too. Expensive contractors, inefficiencies, extreme rudeness, and costing us extra money through their own mistakes incurring charges that ...
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Apr 15,2011
Apr 15,2011
2
people found
this helpful
this helpful
Having rented in South West London for many years now, Townsend are the most ridiculous agents I have ever come across.
The properties are valued at between £1-200 over market value which seems crazy and the fees are astounding.
To rent a 1 bed flat at £1100 ...
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Apr 04,2011
Apr 04,2011
4
people found
this helpful
this helpful
Do the landlords know what a deterrent Townend's extortionate fees are to securing tenants? Having found a suitable flat on Saturday, driving 1 hour to go to their office to sign up, I was presented with a list of previously unmentioned fees that stopped me proceeding. ...
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Mar 22,2011
Mar 22,2011
1
people found
this helpful
this helpful
Where do I start; they misinformed us to get us to sign the tenancy. Once it was all agreed we found out that they hadn't actually asked the landlord to remove the bed from the spare room as we have a baby and I requested ...
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Mar 15,2011
Mar 15,2011
2
people found
this helpful
this helpful
Worst agent what I can only say, Big no to everyone who are even thinking of Townends. Too expensive for nothing....
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Mar 02,2011
Mar 02,2011
2
people found
this helpful
this helpful
Horrible people, as soon as they get your money - they just don't care what happens next.
They like to say - "sorry, we are getting lots of incoming calls and very busy!" - which means - "we don't care of our clients".
They never ...
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Feb 04,2011
Feb 04,2011
2
people found
this helpful
this helpful
Never deal with these bunch of unprofessional *******
I was only trying to buy a house they were selling, and I had so much stress and hassle. I can't imagine if I were to use them to rent/sell my property.
Please never try to appoint ...
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Jan 19,2011
Jan 19,2011
1
people found
this helpful
this helpful
[[EDIT ORIGINAL START]]
In a word awful. They told us lie after lie about the property, tried to bully me into handing over a...
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Jan 14,2011
Jan 14,2011
0
people found
this helpful
this helpful
I dealt with gentleman by the name of Ravi who was personable, professional and very honest - showed us several properties and how they suited our lifestage move from West London. No pushy sales - Informed us well on the local area and what moving ...
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Nov 24,2010
Nov 24,2010
0
people found
this helpful
this helpful
I have found Townends to be a mixture of, variously, overpriced (by some way), incompetent, unknowing and uncaring. They are courteous enough on the phone but they seem to have little clue about how things actually work. Avoid them....
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Oct 14,2010
Oct 14,2010
0
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Townends are very good. They are well communicative, customer facing and understand customer's requirement....
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Nov 02, 2011
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Debs, do tell us what you most enjoyed about Townends' brilliant ability to face customers. Otherwise some cynical people on here might think that you are just repeating some sort of management mantra dictated to you by your Townends bosses. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Listening to you
We are always interested in your views. In particular, we will:
Send you a customer questionnaire so that you can tell us what you think of our service.
Use any comments, suggestions and compliments you may have about our services to help us improve where relevant.
Helping us to put things right
In the unlikely event that you may be unhappy with certain aspects of our service, please let us know. We will then thoroughly investigate your comment, suggestion or complaint.
We would also like to receive your compliments, as these help us to see what we are getting right, so that we can extend best practice across all of our departments.
If you want to make a comment, suggestion or complaint, you may:
- Visit any of our branches and speak to the Branch Manager.
- Send a letter to the address indicated in the "Where to contact us" section.
- Send an email to us at the email address provided.
- Send a fax to 01932 736 599.
- Telephone us on 01932 736 500.
When we receive your comment, suggestion or complaint, we will do the following: If you phoned or visited us, we will endeavour to deal with the matter straight away. If this is not possible, we will contact you within seven working days to let you know what we are doing.
If you contacted us at Head Office, in writing, we will acknowledge receipt of your letter within three working days. We will then give you a full written response within 21 working days or, if this is not possible, tell you when you can expect a more detailed response.
Where to contact us:
Managing Director's Office
Unit 2 Wintersells Road
Byfleet
Surrey
KT14 7LF
Email: [email protected]
Tel: 01932 736 500
Your complaint will be dealt with by the relevant Director dependent on the discipline involved.
If having received our final response you do not agree with some or all of our conclusions, you may contact us again in order that we can review our investigation in the light of your further comments. If you remain dissatisfied after the above procedure has been exhausted, you may do the following:
Appeal in writing to:
Residential Sales & Lettings
The Property Ombudsman,
Milford House,
43 - 55 Milford Street,
Salisbury,
Wiltshire,
SP1 2BP
Email: [email protected]
Website: www.tpos.co.uk
Lettings
The National Federation of Property Professionals,
Arbon House,
6 Tournament Court,
Edgehill Drive,
Warwick
CV34 6LG
Email: [email protected]
Website: www.arla.co.uk
