Having rented in South West London for many years now, Townsend are the most ridiculous agents I have ever come across.
The properties are valued at between £1-200 over market value which seems crazy and the fees are astounding.
To rent a 1 bed flat at £1100 they propose the following fees:
£110 - Move in (usually only pay move out)
£100 - Reference fee (a lot higher than anywhere else)
£360 - Admin fee, that is £40 above Foxtons!
£500 - Holding deposit
To be fair to the people working there, they seemed nice and friendly but also appeared to be making up the fees as they go along. The most expensive letting agent in London, quite possibly!