After reading some of these reviews i am quiet shocked! I have used Townends on 2 occasions in 2 areas. I have found them most helpful and very easy to deal with! There are other agents in this area that i would not tocuh with a barge pole, however i found Townends a breath of fresh air.
Yes their fees are high... but so are other agents. There is nothing forcing you to use Townends or any other agent infact, so why complain about fees. Dont like it - dont use them - its that simple!
Quiet Simply - I have found townends great to deal with and i have recommended them to friends and family. i am looking forward to moving into my new flat in 2 weeks!