Appaling - I mistakenly paid for Townends to manage my property thinking it would make life easier how wrong.
A heater failed - townends engineer recommened they were removed and replaced as they were "Obsolete" - had my plumber go round and fix as parts were readily available.
They replaced a failed Shower pump - the "plumber" they sent couldnt join pipes, so a few weeks later the flat is flooded, there contractor returns to fix leak - blows immersion in the process - they return to replace immersion and manage to blow fuse and timer.
Now the shower pump they fitted has failed as it was the wrong bore for a flat....
All the way through they've treated us as the ones casuing problems and taken the contractors side - I do beleive im teh customer and who is paying them for teh privelege of having my flat destroyed....
What agent could do to change your mind?
Listen to YOUR CUSTOMERS. Actually respond to email and calls in a timely fashion - when we pay for management on a 24*7 basis you expect to get some service not arguments.