What agent could do to change your mind?

Return calls, show interest in my attempts to retrieve my own money and point out to landlord how obnoxious and obstructive he is being. I left the apartment in a better state than before I spent my ‚£20,000 in rent yet the landlord seems to think he has the right to quibble over a minute mark in a wall that was there when I moved in. Absolutely incredible!!!

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What agent could do to change your mind?

I would expect my agency fee and contract renewal fee back in full before I would even consider suggesting or using this agent.

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What agent could do to change your mind?

Agent could have tried to understand the situation and apologise for the inconvenience. I appreciate that they are having to take my word for what occurred. But had I requested the service I would not have been contacting them to ask why it had been provided. It would have been a small customer services matter to resolve this issue, instead they have lost a customer - and I hope through this review a few potential customers also.

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What agent could do to change your mind?

Ring back once................just once , thats all ive ever asked. do something and ring back to tell me what youve done

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What agent could do to change your mind?

Answered the phone, returned calls

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What agent could do to change your mind?

1) learn to communicate effectively 2) sort out your apparent attitude problems 3) don't bully students (Queens campus's Accommodation Office know about you and want us to provide regular feedback which unfortunately has so far been for us and yourselves very negative) 4) Charge reasonable prices in-line with competition 5) If charging high prices, provide excellent customer service (which has so far been appalling) 6) Try and focus on making customers feel at ease instead of scaring them into signing.

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What agent could do to change your mind?

Listened to what I wanted. Shown me the property I wanted to see. And not waste my damn time.

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What agent could do to change your mind?

They should have been upfront with us from the start and mentioned the chain. They were too eager to conclude a sale instead of getting the facts right. After all, they were employed by us not the buyer or anyone else. They should not employ people in a customer facing position who are unfamiliar with the conveyancing process who only made matters worse.

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What agent could do to change your mind?

I think the above speaks volumes. What they did is illegal. We do not have expendable Income!

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What agent could do to change your mind?

Not lied

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What agent could do to change your mind?

actually reply to contact made and to treat us with a little respect as well as carry out basic duties as a property company

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