I was reasonably happy to accept the relatively high charges from Bridgfords for the piece of mind that the service provides; however I have come across a number issues that will result in termination of the agreement as soon as possible:
Firstly; after informing the agent a number of times (and supposedly having the information recorded on my account) that I have a home care contract with British Gas they have taken it upon themselves to try and get their \'advised\' contractors in to do work that I am already covered for. My piece of mind service has resulted in me spending time having to ensure that Bridgfords do not carryout actions that will cost me money. This however was only a minor inconvenience and would not be enough for me to submit this review.
Secondly (and most annoyingly); I received an £80 fee on my most recent statement relating to tax services. I rang up Bridgfords (Stockton Heath branch) to enquire about this irregularity. I was asked to hold while they consulted my terms of agreement. I was then informed that a statement had been written next to the part about tax return saying \'if required\'. At the time of signing I was told about the option to have Bridgfords provide my tax return details and I said it was something I wasn\'t interested in, so was told that they would label it as \'if required\' then I could contact them to request it if I decided that I did want it at a later date. Therefore I assumed that Bridgfords would realise the mistake in providing and charging for the tax services (incidentally all they did was sum the totals from the invoices - for £80 they must be paying primary school children a lot these days) and apologise before arranging a refund... this was not the case. I was told that the box hadn\'t been ticked therefore by default they provided the service. I calmly explained that there must have been some sort of confusion as I was clearly misinformed . I was told point blank that no refund would be provided and if I wanted the service removing for the next time then I needed to put it in writing. Naturally I told them that there would not be a next time as I don\'t expect to be \'tricked\' into having a service - I\'m sure I could go down the route of mis-sold services - like PPI but I\'d rather just terminate all ties with them as soon as possible. To add insult the lady I was dealing with made the additional point that she could do something about it but was choosing not to. Had this been an innocent mistake or steps taken to resolve the misunderstanding then I would have no issue, however I feel that I was misinformed and deceived - especially as I stated that I did not want the service in the first place.
I\'m not saying that you should avoid Bridgfords all together, just be wary that they will try to get as much money out of you as possible even through misleading tactics.
What agent could do to change your mind?
Agent could have tried to understand the situation and apologise for the inconvenience. I appreciate that they are having to take my word for what occurred. But had I requested the service I would not have been contacting them to ask why it had been provided. It would have been a small customer services matter to resolve this issue, instead they have lost a customer - and I hope through this review a few potential customers also.