Having dealt with a number of landlords and property companies I have come to expect a certain standard of unreturned calls and late repairs. but hands down Bridgfords/countrywide have been the worst property management company I have ever had to deal with. Once you are signed into a contract you are treated like a second class citizen and service is non existent. I am truly disgusted by the way i have been treated by this company - so much so that me as someone who normally does not write reviews on anything has decided to write a review as a public service announcement.
when moving into the property the place was clean and superficially looked great. After signing the contract we realised that half of the white goods in the apartment were unfit for purpose. The dishwasher was broken (and 5 months into the contract remains so) and the washing machine was also broken for a period of 2 months. damages cause by the broken washer and cost of cleaning clothes externally amounted to 450 pounds due to sheer negligence of the company to carry out their duty as a property management company.
We have repeatedly called the company (once every two weeks) to discuss the outstanding repair work due to the property. Every time we are [promised a call back that does not occur. To further this management are confrontational when discussing issues we have had with staff (who have in calls told us we are "a waste of time") and unhelpful - again stating they would email or call back with no response.
please look for other property companies in manchester when looking to rent. This company have caused us a lot of undue stress, monetary cost and upset. If you want to receive the worst customer service in Manchester this is the place to look.
What agent could do to change your mind?
actually reply to contact made and to treat us with a little respect as well as carry out basic duties as a property company