Countrywide Residential Lettings
1.3/5, 304 reviews
6% recommended
61% lettings valuation accuracy
20% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 61% 20% £300 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 71 9 195 0 3 1 2 0 15
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Countrywide Letting Agents - I wish I had found this ......”

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Feb 11,2014
Minithumbdown
By: 'theyhavecostmethousands'
Feb 11,2014
5 people found
this helpful
Countrywide Letting Agents - I wish I had found this site before I engaged them They are incompetent charlatans. They are incapable of following straight forward procedures and by doing so, they put your property and your investment in a property at great risk. I ...
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“The worst company I have ever came in to contact ......”

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Dec 23,2013
Minithumbdown
By: 'STAYCLEARFROMCOUNTRYWIDE'
Dec 23,2013
1 people found
this helpful
The worst company I have ever came in to contact with. Stay Clear!!!!!!!! My rent payment was late by 2 weeks, when paying it, I went to Bank of Scotland and deposited it into Countrywide's bank account. 2 weeks later I received a letter stating we still ...
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“This agency is a joke all round. They are so ......”

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Dec 19,2013
Minithumbdown
By: 'Batteryhen'
Dec 19,2013
6 people found
this helpful
This agency is a joke all round. They are so unhelpful and have such a bad attitude its unreal. From never calling back when trying to get the keys to move into the property, to the hugely bad attitude the manager had when trying to ...
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What agent could do to change your mind?
If they had done their job properly and called people back when they said they would. Also they need to sort their bad attitudes out.
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“On ending the tenancy on 12 nov 2013 we were told our ......”

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Dec 15,2013
Minithumbdown
By: 'j'
Dec 15,2013
4 people found
this helpful
On ending the tenancy on 12 nov 2013 we were told our deposit would be paid back to us within 2 weeks. however over 1 month later still no deposit I have spoken to them 3 times a day since the 12th Nov and have been lied to everytime even ...
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What agent could do to change your mind?
better customer service learn basic manners learn the job honesty
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Was this helpful? Yes
By: Foodie36
Jan 20, 2014
View all comments (1)
We are having the same problem. Our tenancy ended on the 29th of November 2013 and we were told our deposit would be paid within 2 weeks. It's been almost 2 months later and we still haven't got our money back!! Been calling and sending emails many times and just had enough, the only response I get is that they are still waiting to hear from the landlord. I have raised a dispute today through mydeposits, hope this situation is resolved soon. Did you get your money back? ...

“I was looking to rent a property in Ashford after ......”

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Dec 13,2013
Minithumbdown
Lois
By: 'Stephen'
Dec 13,2013
1 people found
this helpful
I was looking to rent a property in Ashford after moving from Glasgow so I arranged a viewing with countrywide lettings. After viewing the property i was almost forced in paying to hold the property over a telephone. Once i filled in the application and ...
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What agent could do to change your mind?
Refund my money which they are not entitled too.
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Was this helpful? Yes
By: g
Apr 24, 2018
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g ...

“We rented our house out via Countrywide Residential Lettings (CWL) ......”

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Dec 08,2013
Minithumbdown
By: '‚£10k'
Dec 08,2013
9 people found
this helpful
We rented our house out via Countrywide Residential Lettings (CWL) for 5 years while working overseas. We went for the full service, and while the fees were on the high side, we wanted piece of mind that the house would be looked after properly. During the 5 ...
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“Customer service is good. Staff is friendly and helpful.They ......”

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Dec 04,2013
Minithumbdown
By: 'Wiseman'
Dec 04,2013
1 people found
this helpful
Customer service is good. Staff is friendly and helpful. They have sky high fees for renting a house. 470 pounds for 2 people , 125 pounds for extension of contract.where on earth you pay this amount of fee for 2 bed apartment. If you compare with other agencies which ...
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What agent could do to change your mind?
Reduce you fees to competitive market levels
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“I paid for a fully managed service, yet kept getting ......”

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Nov 18,2013
Minithumbdown
By: 'Beckster'
Nov 18,2013
0 people found
this helpful
I paid for a fully managed service, yet kept getting contacted with silly requests for repair etc. The fees are high and the service doesn't warrant it. To top it all I got a demand for c£350 pounds to be paid back immediately as the ...
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“Absolutely awful, fees for anything and at ridiculous amounts. Staff ......”

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Nov 07,2013
Minithumbdown
By: 'Bristoltenant2013'
Nov 07,2013
5 people found
this helpful
Absolutely awful, fees for anything and at ridiculous amounts. Staff are incompetent, rude and completely unhelpful. Have rang them about a 2 box form reference three times today, and been told three different lies about its completion. Despite the fact that they charged me a fee ...
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“MONEY GRABBERS.....STAY CLEAR!Furthermore to the previous dissatisfied customer ......”

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Nov 07,2013
Minithumbdown
By: 'DisgustedofBrighton'
Nov 07,2013
1 people found
this helpful
MONEY GRABBERS.....STAY CLEAR! Furthermore to the previous dissatisfied customer they are actually charging £250 for renewing a tenancy, the cost split between the tenant and the landlord. When I challenged this I received a copy and paste reply about the amount of work involved which ...
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“Keep charging £125 per year to renew my tanancy contract AND ......”

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Oct 27,2013
Minithumbdown
Mss
By: 'PFizzy'
Oct 27,2013
2 people found
this helpful
Keep charging £125 per year to renew my tanancy contract AND putting rent up by £20 each year. Soon to be an ex tenant...
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“After experiencing management problems with my property by Countrywide agents, ......”

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Aug 04,2013
Minithumbdown
Sarah Scaysbrook
By: 'Geoffrey'
Aug 04,2013
15 people found
this helpful
After experiencing management problems with my property by Countrywide agents, R.A. Bennett & Partners, (Stratford-upon-Avon), resulting in the tenants receiving compensation, I terminated the business contract a few weeks prior to its end, effectively removing Countrywide from any further role of managing the property. On ...
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“I rented this property from Frank Innes, but it is ......”

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Jul 05,2013
Minithumbdown
By: 'Ratinfested'
Jul 05,2013
4 people found
this helpful
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only ...
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What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.
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“No customer service skills what so ever. no staff at ......”

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Jun 26,2013
Minithumbdown
By: 'Andrea'
Jun 26,2013
3 people found
this helpful
No customer service skills what so ever. no staff at agency ever answer the phone, you always have to leave a message and at best may get someone come back to you the following day. I would never use countrywide ever again....
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What agent could do to change your mind?
AVOID AVOID AVOID - I have never dealt with such a frustrating company. They never answer their phone so you always have to leave a message and at best someone may contact you in a few days time. everything you ask is always a no. There is no customer service what so ever. I will never ever use them again and would definitely not recommend.
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“Where to begin...I've rented several properties from several estate ......”

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May 31,2013
Minithumbdown
By: 'Angry'
May 31,2013
4 people found
this helpful
Where to begin...I've rented several properties from several estate agents over the years, and NEVER have I had anyone as useless as Bridgfords dealing with my letting. I guess I'll start at the beginning, and it's a long list. *There is one exception to ...
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“Biggest surprise is that Countrywide Lettings have two letting agents ......”

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May 30,2013
Minithumbdown
By: 'Pollokshields'
May 30,2013
5 people found
this helpful
Biggest surprise is that Countrywide Lettings have two letting agents rated as being worse than them. It's hard to imagine. I have been both a landlord and a tenant simultaneously after a move to Glasgow for a job. I very happily let a property for ...
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“I cannot begin to describe just how bad this company ......”

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Apr 26,2013
Minithumbdown
By: 'paulhayhurst'
Apr 26,2013
8 people found
this helpful
I cannot begin to describe just how bad this company are. To begin with they failed to make clear that they do not do property inspections (it's hidden in the small print but according to ARLA they need to make this clear). When referencing tenants ...
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What agent could do to change your mind?
The experience was that bad that I can only say they need to begin from scratch ..... incompetent, rude and lazy at every step of the way
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By: Cymru
Jun 18, 2013
View all comments (2)
Countrywide have never inspected property (they charge £80 !) ; Never sorted out utilities & council tax arrangements ; Expected me to do Inventory checkout for property ! Then when they finally received rent arrears from tenant kept every penny as fees/charges for admin, inventory, tenancy agreements, etc even though they didnt action anything or agreed/signed anything at my (landlord) authorisation ! ...

“Firstly I would like to say that the local agents ......”

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Mar 16,2013
Minithumbdown
By: 'Mark'
Mar 16,2013
7 people found
this helpful
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but ...
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What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.
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By: Rose
Sep 10, 2013
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I can second this review. I was charged an admin fee of almost £500 when I moved into my apartment six months ago and have just received a letter stating that if I wish to renew for another six months, this will cost me £125! I have rented a number of properties with different agents in the past and have never been charged to renew the contract. I tried to negotiate with them and explain that as a single, unemployed parent it would be extremely difficult for me to find this extra money. Th ...

“We had been satisfied customers of Gascoigne-Pees for the last 7 ......”

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Feb 19,2013
Minithumbup
By: 'Snorky'
Feb 19,2013
7 people found
this helpful
We had been satisfied customers of Gascoigne-Pees for the last 7 years, but a recent outrageous lapse has diminished our satisfaction considerably. When the tenancy ended on our property last June, Gascoigne-Pees changed our electricity supplier to E.On (whom I had never heard of and ...
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“WORST COMPANY IN THE WHOLE WORLD! NEVER EVER EVER USE ......”

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Feb 13,2013
Minithumbdown
By: 'more'
Feb 13,2013
10 people found
this helpful
WORST COMPANY IN THE WHOLE WORLD! NEVER EVER EVER USE THIS COMPANY. BE WARNED! MONEY GRABBING xxxxxx! OMG this company is absolute xxxxx. I can't say any thing good about them at all. First things first, they never ring back, they never email back, they ...
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What agent could do to change your mind?
Nothing because they wouldnt do it anyway. They dont care.
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“A catalogue of errors from a large lettings agent - ......”

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Jan 23,2013
Minithumbdown
By: 'Steven'
Jan 23,2013
4 people found
this helpful
A catalogue of errors from a large lettings agent - who should have procedures in place to be an efficient agent for the tenant (the tenant provides the money to drive their business). - Slow to respond to repairs in the property (washing machine, boiler, ...
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What agent could do to change your mind?
1. Realise the law with the reference fees instead of charging them and hoping no one would have noticed 2. Provide proper receipts for work done on tenants behalf in a timely manner 3. charges for cleaning should be realistic. ‚£10 an hour and no more 4. honesty in their communications (It took 5 or 6 e-mails before they admitted the landlord cleaned the kitchen)
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“We found a house with a garage that we liked ......”

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Jan 09,2013
Minithumbdown
By: 'UnhappyCustomer'
Jan 09,2013
7 people found
this helpful
We found a house with a garage that we liked the look of. The garage was an important thing as I had a car I needed to store. We were told the garage was part of the deal when we were shown around by the ...
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“This company are deceitful liars & have shown no respect for ......”

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Dec 28,2012
Minithumbdown
By: 'Mr.'
Dec 28,2012
7 people found
this helpful
This company are deceitful liars & have shown no respect for the terms of The Property Ombudsman to whom I complained about their lack of professionlism & customer service. They deserve to be on the black list of property companies & I can only hope they may improve ...
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“We were charged £414 in application fees when setting up the ......”

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Dec 20,2012
Minithumbdown
By: 'littlejohn'
Dec 20,2012
5 people found
this helpful
We were charged £414 in application fees when setting up the tenancy agreement (for 2 people). After 6 months we were told that the landlord no longer wished to let the property and we had to leave, despite being told when we moved in that we could renew ...
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What agent could do to change your mind?
Given that is was not our choice to terminate out existing tenancy and we had only been with them 6 months I think that it would have been perfectly reasonable to expect them to make no charge for application/ reference fees on setting up a tenancy with a further property with them. They were not prepared to do this.
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“We used Adam to buy are house and set up ......”

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Dec 19,2012
Minithumbdown
By: 'Mark'
Dec 19,2012
2 people found
this helpful
We used Adam to buy are house and set up are insurance and mortgage with natwest. Adam was not much help he did not seeme to do anything when we where on holiday and made lots of mistakes a serious one of cancelling at home ...
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“I'm absolutely disgusted with these people. The fees are extortionate, ......”

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Dec 18,2012
Minithumbdown
By: 'kabikaj'
Dec 18,2012
8 people found
this helpful
I'm absolutely disgusted with these people. The fees are extortionate, the customer service non-existent, the staff are rude and don't give a damn, I could go on. They have overcharged me on rent and two and a half weeks later and after many promises of ...
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“These are the worst letting agents ever!!! Rude, unhelpful and ......”

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Nov 26,2012
Minithumbdown
Simon
By: 'pinkangelous'
Nov 26,2012
4 people found
this helpful
These are the worst letting agents ever!!! Rude, unhelpful and let the tenants do what they want. My property was left in an absolute state and they claimed someone had obviously broken in since they checked which was definately not the case. Simon is obnoxious ...
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What agent could do to change your mind?
never ever again
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“When first moving into the one bedroom flat in Glasgow ......”

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Nov 20,2012
Minithumbdown
By: 'JG'
Nov 20,2012
5 people found
this helpful
When first moving into the one bedroom flat in Glasgow an inspection/inventory was completed and I had to raise the fact that the flat was filthy including the outside windows, window ledges and other surfaces were covered in dirty melted candle wax, cooker and ...
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What agent could do to change your mind?
They could simply have done what they said they would do!
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“Hello,Rented this property for 13 years - now 4 years without ......”

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Nov 13,2012
Minithumbdown
By: 'Janny'
Nov 13,2012
2 people found
this helpful
Hello, Rented this property for 13 years - now 4 years without central heating system, no use of shower room for 4 years (ceiling fell down also - landlord has seen this). Agents have done nothing, despite numerous visits (five new Managers to-date), all come and say the ...
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“This is the words estate agent I have ever had. ......”

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Nov 06,2012
Minithumbdown
By: 'Dontlikecountrywide'
Nov 06,2012
6 people found
this helpful
This is the words estate agent I have ever had. Unbelievably rude, useless to get hold of and nil quality of service. They try to squeeze every penny where ever possible, and the customer is never right. I would advise landlord not to use this ...
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What agent could do to change your mind?
The agent could have done everything the opposite of how they have done, in which case this would be the best agency in the world.
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By: BranchManager
Nov 13, 2012
View all comments (2)
Dear Reviewer After reading your review I have to say that I am astounded by your comments and quite distressed that you feel you have been treated in this way. In my branch we are all very professional, helpful and never rude. From your comments, I can only assume that you are refering to our offshore team who mainly deal with outstanding rent. To say you have been continually verbally abused is quite damming and something I am taking very seriously. To investigate this further and to d ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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