“Countrywide Letting Agents - I wish I had found this ......”
1 Star Review
Feb 11,2014
By:
'theyhavecostmethousands'
Feb 11,2014
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: LL1
Lettings (as a Landlord)
Postcode: LL1
5
people found
this helpful
Countrywide Letting Agents - I wish I had found this site before I engaged them
They are incompetent charlatans. They are incapable of following straight forward procedures and by doing so, they put your property and your investment in a property at great risk. I ...
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5
people found
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“The worst company I have ever came in to contact ......”
1 Star Review
Dec 23,2013
By:
'STAYCLEARFROMCOUNTRYWIDE'
Dec 23,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G53
Lettings (as a Tenant)
Postcode: G53
1
people found
this helpful
The worst company I have ever came in to contact with. Stay Clear!!!!!!!!
My rent payment was late by 2 weeks, when paying it, I went to Bank of Scotland and deposited it into Countrywide's bank account. 2 weeks later I received a letter stating we still ...
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1
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“This agency is a joke all round. They are so ......”
1 Star Review
Dec 19,2013
By:
'Batteryhen'
Dec 19,2013
Branch: Liverpool, 20 Allerton Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: L13
Branch: Liverpool, 20 Allerton Road
Lettings (as a Tenant)
Postcode: L13
6
people found
this helpful
This agency is a joke all round. They are so unhelpful and have such a bad attitude its unreal. From never calling back when trying to get the keys to move into the property, to the hugely bad attitude the manager had when trying to ...
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What agent could do to change your mind?
If they had done their job properly and called people back when they said they would. Also they need to sort their bad attitudes out.
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“On ending the tenancy on 12 nov 2013 we were told our ......”
1 Star Review
Dec 15,2013
By:
'j'
Dec 15,2013
Branch: Derby, 8a Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE73
Branch: Derby, 8a Market Place
Lettings (as a Tenant)
Postcode: DE73
4
people found
this helpful
On ending the tenancy on 12 nov 2013 we were told our deposit would be paid back to us within 2 weeks. however over 1 month later still no deposit I have spoken to them 3 times a day since the 12th Nov and have been lied to everytime even ...
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What agent could do to change your mind?
better customer service
learn basic manners
learn the job
honesty
Attached Filesnbsp;
4
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“I was looking to rent a property in Ashford after ......”
1 Star Review
Dec 13,2013
By:
'Stephen'
Dec 13,2013
Branch: Ashford, 5 Kings ParadeHigh Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: TN24
Branch: Ashford, 5 Kings ParadeHigh Street
Lettings (Prospective customer)
Postcode: TN24
1
people found
this helpful
I was looking to rent a property in Ashford after moving from Glasgow so I arranged a viewing with countrywide lettings. After viewing the property i was almost forced in paying to hold the property over a telephone. Once i filled in the application and ...
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What agent could do to change your mind?
Refund my money which they are not entitled too.
Attached Filesnbsp;
1
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“We rented our house out via Countrywide Residential Lettings (CWL) ......”
1 Star Review
Dec 08,2013
By:
'‚£10k'
Dec 08,2013
Branch: Bristol, 108 Whiteladies Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: BS32
Branch: Bristol, 108 Whiteladies Road
Lettings (as a Landlord)
Postcode: BS32
9
people found
this helpful
We rented our house out via Countrywide Residential Lettings (CWL) for 5 years while working overseas. We went for the full service, and while the fees were on the high side, we wanted piece of mind that the house would be looked after properly.
During the 5 ...
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9
people found
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“Customer service is good. Staff is friendly and helpful.They ......”
2 Star Review
Dec 04,2013
By:
'Wiseman'
Dec 04,2013
Branch: Lancaster, 67-71 Market Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LA1
Branch: Lancaster, 67-71 Market Street
Lettings (as a Tenant)
Postcode: LA1
1
people found
this helpful
Customer service is good. Staff is friendly and helpful.
They have sky high fees for renting a house.
470 pounds for 2 people , 125 pounds for extension of contract.where on earth you pay this amount of fee for 2 bed apartment.
If you compare with other agencies which ...
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What agent could do to change your mind?
Reduce you fees to competitive market levels
Attached Filesnbsp;
1
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“I paid for a fully managed service, yet kept getting ......”
1 Star Review
Nov 18,2013
By:
'Beckster'
Nov 18,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G2
Lettings (as a Landlord)
Postcode: G2
0
people found
this helpful
I paid for a fully managed service, yet kept getting contacted with silly requests for repair etc. The fees are high and the service doesn't warrant it. To top it all I got a demand for c£350 pounds to be paid back immediately as the ...
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“Absolutely awful, fees for anything and at ridiculous amounts. Staff ......”
1 Star Review
Nov 07,2013
By:
'Bristoltenant2013'
Nov 07,2013
Branch: Bristol, 108 Whiteladies Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BS8
Branch: Bristol, 108 Whiteladies Road
Lettings (as a Tenant)
Postcode: BS8
5
people found
this helpful
Absolutely awful, fees for anything and at ridiculous amounts. Staff are incompetent, rude and completely unhelpful. Have rang them about a 2 box form reference three times today, and been told three different lies about its completion. Despite the fact that they charged me a fee ...
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5
people found
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“MONEY GRABBERS.....STAY CLEAR!Furthermore to the previous dissatisfied customer ......”
1 Star Review
Nov 07,2013
By:
'DisgustedofBrighton'
Nov 07,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BN2
Lettings (as a Tenant)
Postcode: BN2
1
people found
this helpful
MONEY GRABBERS.....STAY CLEAR!
Furthermore to the previous dissatisfied customer they are actually charging £250 for renewing a tenancy, the cost split between the tenant and the landlord. When I challenged this I received a copy and paste reply about the amount of work involved which ...
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1
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“Keep charging £125 per year to renew my tanancy contract AND ......”
1 Star Review
Oct 27,2013
By:
'PFizzy'
Oct 27,2013
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA4
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Postcode: BA4
2
people found
this helpful
Keep charging £125 per year to renew my tanancy contract AND putting rent up by £20 each year. Soon to be an ex tenant...
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2
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“After experiencing management problems with my property by Countrywide agents, ......”
2 Star Review
Aug 04,2013
By:
'Geoffrey'
Aug 04,2013
Branch: Stratford-upon-Avon, 24 Sheep Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CV37
Branch: Stratford-upon-Avon, 24 Sheep Street
Lettings (as a Landlord)
Postcode: CV37
15
people found
this helpful
After experiencing management problems with my property by Countrywide agents, R.A. Bennett & Partners, (Stratford-upon-Avon), resulting in the tenants receiving compensation, I terminated the business contract a few weeks prior to its end, effectively removing Countrywide from any further role of managing the property.
On ...
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15
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“I rented this property from Frank Innes, but it is ......”
1 Star Review
Jul 05,2013
By:
'Ratinfested'
Jul 05,2013
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NG3
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Postcode: NG3
4
people found
this helpful
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only ...
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What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.
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“No customer service skills what so ever. no staff at ......”
1 Star Review
Jun 26,2013
By:
'Andrea'
Jun 26,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: G15
Lettings (as a Landlord)
Postcode: G15
3
people found
this helpful
No customer service skills what so ever. no staff at agency ever answer the phone, you always have to leave a message and at best may get someone come back to you the following day. I would never use countrywide ever again....
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What agent could do to change your mind?
AVOID AVOID AVOID - I have never dealt with such a frustrating company. They never answer their phone so you always have to leave a message and at best someone may contact you in a few days time. everything you ask is always a no. There is no customer service what so ever. I will never ever use them again and would definitely not recommend.
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“Where to begin...I've rented several properties from several estate ......”
1 Star Review
May 31,2013
By:
'Angry'
May 31,2013
Branch: Northallerton, 75/76 High Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DL6
Branch: Northallerton, 75/76 High Street
Lettings (as a Tenant)
Postcode: DL6
4
people found
this helpful
Where to begin...I've rented several properties from several estate agents over the years, and NEVER have I had anyone as useless as Bridgfords dealing with my letting. I guess I'll start at the beginning, and it's a long list. *There is one exception to ...
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4
people found
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“Biggest surprise is that Countrywide Lettings have two letting agents ......”
1 Star Review
May 30,2013
By:
'Pollokshields'
May 30,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G41
Lettings (as a Tenant)
Postcode: G41
5
people found
this helpful
Biggest surprise is that Countrywide Lettings have two letting agents rated as being worse than them. It's hard to imagine.
I have been both a landlord and a tenant simultaneously after a move to Glasgow for a job. I very happily let a property for ...
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5
people found
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“I cannot begin to describe just how bad this company ......”
1 Star Review
Apr 26,2013
By:
'paulhayhurst'
Apr 26,2013
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: CW8
Lettings (as a Landlord)
Postcode: CW8
8
people found
this helpful
I cannot begin to describe just how bad this company are.
To begin with they failed to make clear that they do not do property inspections (it's hidden in the small print but according to ARLA they need to make this clear). When referencing tenants ...
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What agent could do to change your mind?
The experience was that bad that I can only say they need to begin from scratch ..... incompetent, rude and lazy at every step of the way
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8
people found
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“Firstly I would like to say that the local agents ......”
1 Star Review
Mar 16,2013
By:
'Mark'
Mar 16,2013
Branch: Nottingham, 65/66 Long Row
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA2
Branch: Nottingham, 65/66 Long Row
Lettings (as a Tenant)
Postcode: BA2
7
people found
this helpful
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but ...
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What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.
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7
people found
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“We had been satisfied customers of Gascoigne-Pees for the last 7 ......”
3 Star Review
Feb 19,2013
By:
'Snorky'
Feb 19,2013
Branch: Guildford, 172 High Street
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: GU1
Branch: Guildford, 172 High Street
Lettings (as a Landlord)
Postcode: GU1
7
people found
this helpful
We had been satisfied customers of Gascoigne-Pees for the last 7 years, but a recent outrageous lapse has diminished our satisfaction considerably. When the tenancy ended on our property last June, Gascoigne-Pees changed our electricity supplier to E.On (whom I had never heard of and ...
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7
people found
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“WORST COMPANY IN THE WHOLE WORLD! NEVER EVER EVER USE ......”
1 Star Review
Feb 13,2013
By:
'more'
Feb 13,2013
Branch: Bolton, 70 Bradshawgate
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BL3
Branch: Bolton, 70 Bradshawgate
Lettings (as a Tenant)
Postcode: BL3
10
people found
this helpful
WORST COMPANY IN THE WHOLE WORLD! NEVER EVER EVER USE THIS COMPANY. BE WARNED! MONEY GRABBING xxxxxx!
OMG this company is absolute xxxxx. I can't say any thing good about them at all. First things first, they never ring back, they never email back, they ...
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What agent could do to change your mind?
Nothing because they wouldnt do it anyway. They dont care.
Attached Filesnbsp;
10
people found
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“A catalogue of errors from a large lettings agent - ......”
2 Star Review
Jan 23,2013
By:
'Steven'
Jan 23,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: G76
Lettings (as a Tenant)
Postcode: G76
4
people found
this helpful
A catalogue of errors from a large lettings agent - who should have procedures in place to be an efficient agent for the tenant (the tenant provides the money to drive their business).
- Slow to respond to repairs in the property (washing machine, boiler, ...
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What agent could do to change your mind?
1. Realise the law with the reference fees instead of charging them and hoping no one would have noticed
2. Provide proper receipts for work done on tenants behalf in a timely manner
3. charges for cleaning should be realistic. ‚£10 an hour and no more
4. honesty in their communications (It took 5 or 6 e-mails before they admitted the landlord cleaned the kitchen)
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4
people found
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“We found a house with a garage that we liked ......”
1 Star Review
Jan 09,2013
By:
'UnhappyCustomer'
Jan 09,2013
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LU6
Lettings (as a Tenant)
Postcode: LU6
7
people found
this helpful
We found a house with a garage that we liked the look of. The garage was an important thing as I had a car I needed to store. We were told the garage was part of the deal when we were shown around by the ...
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7
people found
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“This company are deceitful liars & have shown no respect for ......”
1 Star Review
Dec 28,2012
By:
'Mr.'
Dec 28,2012
Branch: Mansfield, 75 Westgate
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: WV14
Branch: Mansfield, 75 Westgate
Lettings (as a Tenant)
Postcode: WV14
7
people found
this helpful
This company are deceitful liars & have shown no respect for the terms of The Property Ombudsman to whom I complained about their lack of professionlism & customer service. They deserve to be on the black list of property companies & I can only hope they may improve ...
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7
people found
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“We were charged £414 in application fees when setting up the ......”
1 Star Review
Dec 20,2012
By:
'littlejohn'
Dec 20,2012
Branch: Mansfield, 75 Westgate
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: LN1
Branch: Mansfield, 75 Westgate
Lettings (as a Tenant)
Postcode: LN1
5
people found
this helpful
We were charged £414 in application fees when setting up the tenancy agreement (for 2 people). After 6 months we were told that the landlord no longer wished to let the property and we had to leave, despite being told when we moved in that we could renew ...
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What agent could do to change your mind?
Given that is was not our choice to terminate out existing tenancy and we had only been with them 6 months I think that it would have been perfectly reasonable to expect them to make no charge for application/ reference fees on setting up a tenancy with a further property with them. They were not prepared to do this.
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5
people found
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“We used Adam to buy are house and set up ......”
1 Star Review
Dec 19,2012
By:
'Mark'
Dec 19,2012
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: NR31
Sales (as a Buyer)
Postcode: NR31
2
people found
this helpful
We used Adam to buy are house and set up are insurance and mortgage with natwest. Adam was not much help he did not seeme to do anything when we where on holiday and made lots of mistakes a serious one of cancelling at home ...
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2
people found
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“I'm absolutely disgusted with these people. The fees are extortionate, ......”
1 Star Review
Dec 18,2012
By:
'kabikaj'
Dec 18,2012
Branch: Bournemouth, 113 Old Christchurch Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BH5
Branch: Bournemouth, 113 Old Christchurch Road
Lettings (as a Tenant)
Postcode: BH5
8
people found
this helpful
I'm absolutely disgusted with these people. The fees are extortionate, the customer service non-existent, the staff are rude and don't give a damn, I could go on. They have overcharged me on rent and two and a half weeks later and after many promises of ...
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8
people found
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“These are the worst letting agents ever!!! Rude, unhelpful and ......”
1 Star Review
Nov 26,2012
By:
'pinkangelous'
Nov 26,2012
Branch: Newcastle-under-Lyme, 54 Merrial Street
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:
Branch: Newcastle-under-Lyme, 54 Merrial Street
Lettings (as a Landlord)
Postcode:
4
people found
this helpful
These are the worst letting agents ever!!! Rude, unhelpful and let the tenants do what they want. My property was left in an absolute state and they claimed someone had obviously broken in since they checked which was definately not the case. Simon is obnoxious ...
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What agent could do to change your mind?
never ever again
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4
people found
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“When first moving into the one bedroom flat in Glasgow ......”
1 Star Review
Nov 20,2012
By:
'JG'
Nov 20,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
5
people found
this helpful
When first moving into the one bedroom flat in Glasgow an inspection/inventory was completed and I had to raise the fact that the flat was filthy including the outside windows, window ledges and other surfaces were covered in dirty melted candle wax, cooker and ...
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What agent could do to change your mind?
They could simply have done what they said they would do!
Attached Filesnbsp;
5
people found
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“Hello,Rented this property for 13 years - now 4 years without ......”
1 Star Review
Nov 13,2012
By:
'Janny'
Nov 13,2012
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Lettings (as a Tenant)
Postcode:
2
people found
this helpful
Hello,
Rented this property for 13 years - now 4 years without central heating system, no use of shower room for 4 years (ceiling fell down also - landlord has seen this). Agents have done nothing, despite numerous visits (five new Managers to-date), all come and say the ...
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2
people found
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“This is the words estate agent I have ever had. ......”
1 Star Review
Nov 06,2012
By:
'Dontlikecountrywide'
Nov 06,2012
Branch: Canterbury, 79 Castle Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode:
Branch: Canterbury, 79 Castle Street
Lettings (as a Tenant)
Postcode:
6
people found
this helpful
This is the words estate agent I have ever had. Unbelievably rude, useless to get hold of and nil quality of service. They try to squeeze every penny where ever possible, and the customer is never right. I would advise landlord not to use this ...
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What agent could do to change your mind?
The agent could have done everything the opposite of how they have done, in which case this would be the best agency in the world.
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6
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Yes