We had been satisfied customers of Gascoigne-Pees for the last 7 years, but a recent outrageous lapse has diminished our satisfaction considerably. When the tenancy ended on our property last June, Gascoigne-Pees changed our electricity supplier to E.On (whom I had never heard of and therefore deeply mistrust). This was done without our knowledge or permission, and discovered by accident when I telephoned our favoured energy supplier.
I immediately changed the supplier back to the original one, but that didn\'t end the problems. Because we live abroad, sorting out the mess involved numerous emails and long-distance phone calls, causing much inconvenience, frustration and distress, which would not have occurred had the company left us with our original supplier.
As a further insult, E.On sent us an invoice, followed immediately by late payment reminders and letters invoking court action, because we hadn\'t paid their invoice for 21 pence worth of electricity. We did not receive the invoice or threatening letters until 7 months later, because they were mailed to our let property where of course we do not live.
My ensuing investigation has convinced me that Gascoigne-Pees is rewarding its employees for switching customers\' accounts to E.On. A bizarre ploy, considering that E.On is the UK\'s third worst energy provider, according to customer complaint numbers reported by the BBC.
The only bit of good news I can report is that E.On maintains a "do not switch" list. If your property is on this list, the energy supplier will not be changed to E.On when the property becomes vacant. To have your property added to the E.On "do not switch" list, contact your Gascoigne-Pees representative, or write to this (modified) email address:
Countrywide *at* eonenergy.com
(I wonder what the judge would have said when asked to adjudicate on a lawsuit involving the stupendous sum of 21 pence?)