0% lettings valuation accuracy
33% lettings fee satisfaction
Nov 07,2013
Nov 07,2013
1
people found
this helpful
this helpful
MONEY GRABBERS.....STAY CLEAR!
Furthermore to the previous dissatisfied customer they are actually charging £250 for renewing a tenancy, the cost split between the tenant and the landlord. When I challenged this I received a copy and paste reply about the amount of work involved which actually is a joke. Changing the date on a document, pressing print and putting in an envelope is NOT worth £250. When I pointed this out they said it was standard practice and that they were much less expensive than a solicitor. Firstly they are not solicitors and secondly many agents do not charge this unfair blackmail renewal fee because it creates bad feeling. Countrywide don't care obviously so I have to resort to posting negative feedback on as many forums as possible. There is another forum with 65 other negative reviews giving them a rating of one star. They are already making plenty from all their other fees and comissions, just greedy and money grabbing in my opinion and eventually their business will suffer.
Furthermore to the previous dissatisfied customer they are actually charging £250 for renewing a tenancy, the cost split between the tenant and the landlord. When I challenged this I received a copy and paste reply about the amount of work involved which actually is a joke. Changing the date on a document, pressing print and putting in an envelope is NOT worth £250. When I pointed this out they said it was standard practice and that they were much less expensive than a solicitor. Firstly they are not solicitors and secondly many agents do not charge this unfair blackmail renewal fee because it creates bad feeling. Countrywide don't care obviously so I have to resort to posting negative feedback on as many forums as possible. There is another forum with 65 other negative reviews giving them a rating of one star. They are already making plenty from all their other fees and comissions, just greedy and money grabbing in my opinion and eventually their business will suffer.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Dec 2015
reviewed by 'Lisa'
19th Dec 2014
reviewed by 'Gaelle'
10th Sep 2014
reviewed by 'Ade'
Opening Hours
Address
Countrywide Residential Lettings
42 High Street
Esher,Esher
Greater London
KT10 9Q
01372 466110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with ...
read full review
read full review
Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
Was this helpful?
Yes
Yes
Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
read full review
read full review
What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
dreadfulAttachments
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
