Countrywide Residential Lettings
1.3/5, 292 reviews
6% recommended
63% lettings valuation accuracy
20% lettings fee satisfaction



Property Features

No company information

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 63% 20% £300 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 70 9 189 0 1 1 2 0 12
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Properties

“Stay away/ take any opportunity to get money from you...”

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Oct 08,2021
Minithumbdown
By: 'Mihai'
Oct 08,2021
0 people found
this helpful
What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were ...
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“9 Years of Renting a house, house kept in pri......”

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Sep 17,2021
Minithumbup
By: 'Muhammad'
Sep 17,2021
1 people found
this helpful
9 Years of Renting a house, house kept in pristine condition, yet they want to grab all of my deposit. 5 months on still waiting for deposit to be released despite agreeing. With these big companies you don't even know who the hell are you dealing with? ...
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“A wretched hive of scum and villainy...”

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Sep 16,2021
Minithumbdown
By: 'Rich'
Sep 16,2021
0 people found
this helpful
It's difficult to know where to start with this - these people have made our lives miserable over the last 4 years. Initially it was a shock to realise that they thought I was on their payroll, and was responsible for managing their hopeless contractors, but ...
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“Would leave no stars if I could. For months they've ......”

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Jul 27,2021
Minithumbdown
By: 'SHANNON'
Jul 27,2021
0 people found
this helpful
Would leave no stars if I could. For months they've been demanding £50 for a fee and are now threatening me with more fees. What is the fee for? They can't tell me! The last time they did this to me my mental health was suffering ...
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“If I could zero stars I would. Shambolic comp......”

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Jul 14,2021
Minithumbdown
By: 'Nicola'
Jul 14,2021
1 people found
this helpful
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever. I am currently pursuing my 2...
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“WORSE THEN MY EX...”

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Jul 05,2021
Minithumbdown
By: 'Ruth'
Jul 05,2021
4 people found
this helpful
Countywide with the emphasis on the first syllable are the single worst letting agent I have experienced living in Scotland. Their inadequacies and failures throughout my short lease have been more numerous than copies sold worldwide of 50 shades of grey . I’d rather replace my ...
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“They don't understand urgency of an isssueTh......”

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Jun 01,2021
Minithumbdown
By: 'Yogita Patange'
Jun 01,2021
0 people found
this helpful
They don't understand urgency of an isssue They take a long time to fix any thing. Reported an issue on Friday about kitchen sink not working. Was provided details that plumbing work is assigned to some. Company called eden heating and plumbing. Both property managers ...
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“Flagrant Incompetence From Start to Finish...”

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May 15,2021
Minithumbdown
By: 'C.D.R.'
May 15,2021
0 people found
this helpful
If you are unfortunate enough to have rented a residential property through Bridgfords/Countrywide, make sure you read the Tenancy Act 2019 and know your rights, because they will try to rip you off at every opportunity. From experience, they charge vast amounts for an Fixed ...
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“I first knew in 2017 the Manager of Countrywi......”

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Apr 22,2021
Minithumbup
By: 'Mariia'
Apr 22,2021
0 people found
this helpful
I first knew in 2017 the Manager of Countrywide plc (Frank Innes), mrs. Lydia Youle, in their offices here at Derby. I am convinced that this Company serve as an example, a true reference, to all others Letting and Property Agents in Britain. Countrywide defines new ...
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“Absolutely shocking......unhelpful and unprof......”

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Nov 25,2020
Minithumbdown
By: 'Ruth'
Nov 25,2020
0 people found
this helpful
Absolutely shocking......unhelpful and unprofessional. Delayed response times to emails and lack of response to repair alerts. Would not recommend... stay clear...
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“They deserve less than1 star. No duty of care......”

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Oct 05,2020
Minithumbdown
By: 'Pepper'
Oct 05,2020
0 people found
this helpful
They deserve less than1 star. No duty of care,no replies to emails for weeks. Even after I agreed to rent reductions they have not given me back my money. Please please avoid them, I thought they were nice and helpful but they absolutely are ...
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“Awful Service. Stealing peoples deposits...”

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Sep 12,2020
Minithumbdown
By: 'Charlotte'
Sep 12,2020
0 people found
this helpful
Awful! Myself and my housemate paid £900 deposit for our flat. We left within Coronavirus which was hard enough and made sure the flat was left exactly as it was when we moved in. We have video evidence of how we left the flat which we ...
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“Don't want any part time workers...”

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Sep 04,2020
Minithumbdown
By: 'Romana'
Sep 04,2020
0 people found
this helpful
Don't want any part time workers Professionals only Discrimination at its best I feel. Why would anyone wish to apply if they can't afford a property?...
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“If I could give zero stars then I would. the ......”

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Aug 21,2020
Minithumbdown
By: 'jasmine'
Aug 21,2020
0 people found
this helpful
If I could give zero stars then I would. the entire process of trying to retrieve my deposit back (three months now) has been extremely painful. I have been fed constant lies and they do not follow the correct procedures. After being in contact directly ...
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“Terrible Agency! They are just interested on ......”

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Aug 20,2020
Minithumbdown
By: 'Arinze'
Aug 20,2020
3 people found
this helpful
Terrible Agency! They are just interested on your money! They will never return your deposit whole, they must make up a reason to deduct your deposit....
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“THIEVES - Quick to take you on as a tenant, h......”

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Jul 01,2020
Minithumbdown
By: 'Oliver'
Jul 01,2020
2 people found
this helpful
THIEVES - Quick to take you on as a tenant, however wont return full deposit amount due to the room needing "dusting in some places". Absolute joke....
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By: Catharine Rennard
May 15, 2021
View all comments (2)
Same thing here too. She literally crawled behind wash basin pedestals to detects fluff. Shows how hard she had to search to gather 'evidence' in order to order a full professional clean, which I'm having to pay for. Six of us literally spent a week cleaning the empty house before handing in the keys too. ...

“I have experience with them as a renter, when the ......”

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Jun 23,2020
Minithumbdown
By: 'IE'
Jun 23,2020
5 people found
this helpful
I have experience with them as a renter, when the first year of my tenancy had ended they reached out offering me to renew for a further year in the property. This was in April 2020 at the peak of coronavirus, they wanted to raise my ...
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“Truly truly awful. After being ultra helpful ......”

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May 06,2020
Minithumbdown
By: 'ExLandlord'
May 06,2020
2 people found
this helpful
Truly truly awful. After being ultra helpful to het your business the service declines to non existant. The first branch we dealt with closed in Huntingdon who promptly lost our keys. The file was forwarded to the Peterborough office who were equally inept, I only ...
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“Tenant has proved payment but Countrywide hav......”

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Apr 17,2020
Minithumbdown
By: 'Rob'
Apr 17,2020
1 people found
this helpful
Tenant has proved payment but Countrywide have not passed it on. Generally terrible service over last 3 years. Would give zero if possible....
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“Draft in Flat not fixed...”

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Feb 17,2020
Minithumbdown
By: 'Joshua'
Feb 17,2020
2 people found
this helpful
I have been living at a property where a draft was noticed, it then was outlined that it was a severe hole in the wall back in November. Since then we have had a very cold winter and therefore had to have the heating on ...
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“I have been a tenant of Countrywide Lettings ......”

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Nov 02,2019
Minithumbdown
By: 'John'
Nov 02,2019
4 people found
this helpful
I have been a tenant of Countrywide Lettings for over 10 years. Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and ...
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“RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVE......”

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Oct 29,2019
Minithumbdown
By: 'sandie'
Oct 29,2019
5 people found
this helpful
RUDEST AND INCOMPETENT MANAGEMENT COMPANY EVER My Husband and I are tenants of a property which, since moving in in May 2019, we have had serious issues trying to get this management company to deal with our various significant problems. i.e. w.c.'s, heating, ...
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“Lousy management and some of them fraudsters!...”

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Sep 18,2019
Minithumbdown
By: 'Paraskevi'
Sep 18,2019
4 people found
this helpful
Thieves! They have been illegally and without any excuse withholding my tenancy deposit for 2 months after the tenancy ended, although my former Landlord has since long ago given his consent for it to be returned in full! Stay away from Countrywide in Croydon/Bromley...
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By: Catharine Rennard
May 15, 2021
View all comments (1)
Same here, although it's 'only' been a month for me. I requested my deposit back in writing, agreed deductions with the landlord (because I had not choice), and filled in the paperwork. Bridgfords/Countrywide, York, have released my deposit from the Tenancy Deposit Scheme and banked it in their own business account. They keep bluffing when I chase it up, saying they're waiting for authorisation to release it, and yet the landlords have agreed for it to be released to me. They are simply just kee ...

“Absolute shambles. No assessment of suitabili......”

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Aug 15,2019
Minithumbdown
By: 'James'
Aug 15,2019
4 people found
this helpful
Absolute shambles. No assessment of suitability of the tenant and Countrywide caused endless problems. A total disaster. Had to give one star as no option to give minus 5....
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“Avoid at all costs....”

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May 23,2019
Minithumbdown
By: 'T'
May 23,2019
4 people found
this helpful
I had to fix many issues in the rental myself as the agent was never bothered to chase up original snagging issues. Including a working shower head, front door not locking and the toilet not actually being attached to anything. Last winter it snowed and ...
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Comment on agent fees
Classic extortion for a tenant.
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“I want to give a Zero star...”

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Apr 17,2019
Minithumbdown
By: 'Vom'
Apr 17,2019
0 people found
this helpful
No service at all. They just want your money. We paid the final month rent, and in the middle of the month, we were asked to move out of the property. They promised to return the overpaid rent, but then refused to do that and ...
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Comment on agent fees
Bad
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“Lots of Hidden Charges...”

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Apr 02,2019
Minithumbdown
By: 'Elaine'
Apr 02,2019
3 people found
this helpful
My property was fully managed with countrywide, The estate agents said on the first initial meeting on what they can do for you which seemed great, So before Tennant moved in I had there own contractor come to check the gas and electric so I ...
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Comment on agent fees
Bad
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“Stay away from them!...”

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Mar 25,2019
Minithumbdown
By: 'Frank'
Mar 25,2019
4 people found
this helpful
Just a terrible service. You hope to be talking with sensible people instead they just try to charge you for anything without thinking twice. The hold your deposit for as much as they can and make you go through the pain of claiming it back. ...
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“To avoid...”

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Mar 20,2019
Minithumbdown
By: 'Sergio'
Mar 20,2019
1 people found
this helpful
Really annoyed with Countrywide services. After 6 months delaying the transaction, they left a debt in the gas and electricity meter of about £300. Clearly, they didn't do a proper job and their prices are not cheap.rnIf you claim, then they drag everything longer or blame ...
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Comment on agent fees
I was told the total price would be £1400 (based on the range of the property I was to purchase). Well, the fees raised unexpectedly to £2000.
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“Disgusting service...”

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Feb 28,2019
Minithumbdown
By: 'Gloucesterliver85'
Feb 28,2019
1 people found
this helpful
They charged us the wrong rent for three months then contacted us demanding the money though it was their fault not our own. We had to move out because my father one of the tenants unfortunately passed away before Christmas. They refused to give back ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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