“On ending the tenancy on 12 nov 2013 we were told our ......”
1 Star Review
Dec 15,2013
By:
'j'
Dec 15,2013
Branch: Derby, 8a Market Place
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: DE73
Branch: Derby, 8a Market Place
Lettings (as a Tenant)
Postcode: DE73
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people found
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On ending the tenancy on 12 nov 2013 we were told our deposit would be paid back to us within 2 weeks. however over 1 month later still no deposit I have spoken to them 3 times a day since the 12th Nov and have been lied to everytime even once being told the landlord could text to confirm release of the deposit. The staff are rude unhelpfull, no-one takes ownership and to be honest they dont seem interested. So its Christmas we have no deposit and have had enough. how can they get away with this.
also beware when they start taking photos with ipad when you end tenancy despite not takin any photos when you moved in!!!!!!!!
my advice STAY AWAY!!!
What agent could do to change your mind?
better customer service
learn basic manners
learn the job
honesty
Attached Filesnbsp;
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Been calling and sending emails many times and just had enough, the only response I get is that they are still waiting to hear from the landlord.
I have raised a dispute today through mydeposits, hope this situation is resolved soon.
Did you get your money back?