Countrywide Residential Lettings
1.3/5, 305 reviews
6% recommended
61% lettings valuation accuracy
20% lettings fee satisfaction

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Latest Reviews

 View all Reviews 305
15th May 2024
reviewed by 'VSK'
“Worst letting agents I have ever experienced. They do not care about tenants....”
6th Sep 2023
reviewed by 'Ian Lafferty'
“Absolutely terrible- especially Dan. Told lies, made promises that weren't followed up and then billed me for achieving nothing. Transfer ......”
19th Apr 2023
reviewed by 'Joanne Gregory'
“If a zero star was available i would have picked that. Absolutely appauling company - liars or just blatantly thick. ......”
4th Jan 2023
reviewed by 'Helen'
“Beyond incompetent, Countrywide are corrupt to the last. Six months of tedious dealings with them, and they were adament not ......”
3rd Jan 2023
reviewed by 'Ioannis'
“Takes them an eternity to look into issue reports. Not responding to complaints. Have to chase them up to receive ......”
15th Dec 2022
reviewed by 'Hayley'
“Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 61% 20% £300 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 71 9 196 0 3 1 2 0 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Estate agents
Letting agents
Latest Properties

No Properties

Countrywide Residential Lettings Branches (view all 102)
Abingdon, OX14
Alton Guildford, GU34
Ashford, TN24
Bath, BA1
Bedford, MK40
Bicester Oxford, OX26
Biggleswade, SG18
Billericay, CM12

“Where do I start??? Firstly, one star is way too ......”

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Aug 13,2011
Minithumbdown
By: 'Amanda'
Aug 13,2011
7 people found
this helpful
Where do I start??? Firstly, one star is way too much. Two years of complete mishandling with regard inspections. Gave them the benefit the first year, added written and verbal agreements to contract to inspect the property 4 times during this last year. How many times ...
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“What credit checking company do countrywide use as i have ......”

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Aug 02,2011
Minithumbdown
By: 'Lauren'
Aug 02,2011
1 people found
this helpful
What credit checking company do countrywide use as i have been told so many horror stoires about them? any ex tenants pleace can you advise me. Thanks...
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“It has been a very stressful two years with these ......”

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Jul 06,2011
Minithumbdown
By: 'BRIGHT'
Jul 06,2011
5 people found
this helpful
It has been a very stressful two years with these estate agents and have caused us lot of anxiety and grief. They make their own rules and regulations and will try to make life difficult for you as a landlord no matter how . Our tenant ...
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“Just one bit of advice.................AVOID these cowboys like the ......”

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Jun 21,2011
Minithumbdown
By: 'EX'
Jun 21,2011
2 people found
this helpful
Just one bit of advice.................AVOID these cowboys like the plague unless you want to lose a lot of money through their total incompetences...
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“Beware of using Countrywide letting agents, they have so too ......”

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Jun 14,2011
Minithumbdown
By: 'bmtg'
Jun 14,2011
5 people found
this helpful
Beware of using Countrywide letting agents, they have so too many offices doing different tasks i.e Austin & Wyatt Southsea find the tenant, Mann & co do the maintenance, statements are sent from Mansfield and Legal Dept is just another office in Nottingham, Southsea branch do ...
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“Horrible. Everything is really nice until you hand over your ......”

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Jun 08,2011
Minithumbdown
By: 'ugis'
Jun 08,2011
8 people found
this helpful
Horrible. Everything is really nice until you hand over your money. After they become so greedy. Charging you for things you haven't broken, not providing anything they're supposed to. Takes ages to get the deposit back, with mystical deductions....
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“I can not catch my breath ! My poor tenant has ......”

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May 19,2011
Minithumbdown
By: 'flowergirl'
May 19,2011
6 people found
this helpful
I can not catch my breath ! My poor tenant has been accused of not paying her rent ! She has proved she has paid it by sending all her bank statements. Yet Taylors / Countrywide are still saying she has not paid it, and therefore have her ...
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“I've been living in my flat for 18-months and the ......”

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May 17,2011
Minithumbdown
By: 'Frustrated'
May 17,2011
4 people found
this helpful
I've been living in my flat for 18-months and the members of staff at this branch are so frustrating to deal with. I'm absolutely staggered by their incompetence. They've tried increasing my rent by £30 a month on my landlord's behalf - without telling my landlord, ...
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“Try to charge for a new inventory that they never ......”

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May 01,2011
Minithumbdown
By: 'Steve'
May 01,2011
3 people found
this helpful
Try to charge for a new inventory that they never did, 'hidden' charges, only tell you what you want to hear, no support from them with problem tenants and put a tenant into my property that was a non smoking, no pets and no children ...
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“...”

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Mar 31,2011
Minithumbdown
By: 'vb'
Mar 31,2011
0 people found
this helpful
...
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“Countrywide Residential Lettings are the worst letting agents I have ......”

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Mar 30,2011
Minithumbdown
By: 'tool'
Mar 30,2011
3 people found
this helpful
Countrywide Residential Lettings are the worst letting agents I have ever had the displeasure of dealing with. They are useless at returning calls, turning up for appointments, and attempted to charge me through the nose at every opportunity. Do yourself a favour and avoid letting ...
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“Do not wanted to return my deposit. Despite the fact ......”

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Mar 11,2011
Minithumbdown
By: 'Kaspar'
Mar 11,2011
5 people found
this helpful
Do not wanted to return my deposit. Despite the fact that I left flat neat and tidy (even more as it was before), they wanted to charge from me ...
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“Awful. Very nice until you hand over your money. We've ......”

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Mar 02,2011
Minithumbdown
By: 'frustratedfozzy'
Mar 02,2011
3 people found
this helpful
Awful. Very nice until you hand over your money. We've had a bathroom tap which doesn't work for 5 months, a board of wood in the living room which fell off a wall on our first day 5 months ago pending " landlords permission to remove it" and ...
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“I recently went to view a property to let through ......”

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Feb 24,2011
Minithumbdown
By: 'luliebelle'
Feb 24,2011
6 people found
this helpful
I recently went to view a property to let through Frank Innes which has been recently bought my Countrywide. All went well appointment was booked went along and was shown around by the current tenant who had nothing nice to say about her letting agent ...
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“Beware of this company and SLM Lettings who are an ......”

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Feb 14,2011
Minithumbdown
By: 'disgruntled'
Feb 14,2011
3 people found
this helpful
Beware of this company and SLM Lettings who are an umbrella company of Countrywide. They will charge you for everything: renewing tenancy agreements, references, not being able to make an appointment that they have arranged (they come to your rented property every three months during ...
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“Had no problems with the service until we tried to ......”

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Feb 03,2011
Minithumbdown
By: 'Cuntrywide-fanclub'
Feb 03,2011
2 people found
this helpful
Had no problems with the service until we tried to get our ...
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“Company you have to watch out for as service is ......”

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Feb 01,2011
Minithumbdown
By: 'Review'
Feb 01,2011
2 people found
this helpful
Company you have to watch out for as service is very poor for a large company, I you contact this branch regarding something wrong in your property they dint seam to do anything about it and you end up chasing it up direct with your ...
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“Used the small private firm of Andrew Butler for many ......”

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Dec 21,2010
Minithumbdown
By: 'exclient'
Dec 21,2010
3 people found
this helpful
Used the small private firm of Andrew Butler for many years. They managed a number of residential properties for me. All very satisfactory until sold to Countrywide. Service deteriorated, attempted to increase fees. Very slow at paying over rents. I sacked them and moved to ...
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By: Heather
Jan 09, 2011
View all comments (1)
I can help you and others. Am in process of taking them to county court. [email protected] ...

“Never use them - AWFUL. They are incapable of doing ......”

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Nov 19,2010
Minithumbdown
By: 'onehugeheadache'
Nov 19,2010
4 people found
this helpful
Never use them - AWFUL. They are incapable of doing anything right. Full management is a joke, accounts is useless - do not deserve to be ARLA recognised. Now on my third complaint to head office and even they can't be bothered to respond. Never, ...
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“I will never use this company again. I had heard ......”

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Nov 11,2010
Minithumbdown
By: 'ANTI'
Nov 11,2010
3 people found
this helpful
I will never use this company again. I had heard bad things about Countrywide before so decided to let my property through a small independant agency. When this agency sold their business to Countrywide, I suspected there might be trouble: loss of keys, failure to ...
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“Not sure how this company trains their staff - to ......”

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Nov 10,2010
Minithumbdown
By: 'fedup'
Nov 10,2010
1 people found
this helpful
Not sure how this company trains their staff - to be as obstructive, insulting, incompetent as possible? Tenancy renewal was due in June - still haven't received a new contract, despite paying and reminders. No water at the property in August (I was on holiday ...
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“...”

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Oct 28,2010
Minithumbdown
By: 'AD'
Oct 28,2010
0 people found
this helpful
...
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“Cuntywide are the worst of the worst letting agents I ......”

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Oct 19,2010
Minithumbdown
By: 'HowDareYouShaftPeople'
Oct 19,2010
2 people found
this helpful
Cuntywide are the worst of the worst letting agents I have come across in the country. I use quite a few letting agents and thought I'll try this gang since they were so large I couldn't go wrong plus my property would be let out ...
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“What can be said that has not been said already?......”

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Oct 15,2010
Minithumbdown
By: 'soon_to_be_x_landlord'
Oct 15,2010
4 people found
this helpful
What can be said that has not been said already? My first introduction to Countrywide was the result of my existing letting agency selling their property portfolio over to them on the understanding we retained our current terms and conditions. I can't say it got ...
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“As an ex-employee of a south west property management office, ......”

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Sep 16,2010
Minithumbdown
By: 'Ex-employee'
Sep 16,2010
4 people found
this helpful
As an ex-employee of a south west property management office, allow me to offer some explanation and defence to some of my old colleagues... Initially, the front end offices are targetted very aggressively to both to take on and subsequently let said properties. This leads ...
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By: Curious customer
Jul 01, 2011
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So just to be clear.. should I rent with them or not? A curious customer. ...

“I rented a flat in Bournemouth with Countrywide and this ......”

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Sep 06,2010
Minithumbdown
By: 'missjtk'
Sep 06,2010
3 people found
this helpful
I rented a flat in Bournemouth with Countrywide and this was a huge mistake. I had a leak that took forever to get fixed, a large roof fire caused by a contractor hired by Countrywide (to fix the leak). I went into Countrywide to speak ...
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“Everything was terrible. From the first second we moved in ......”

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Aug 06,2010
Minithumbdown
By: 'Louise'
Aug 06,2010
2 people found
this helpful
Everything was terrible. From the first second we moved in the moment we moved out. Fees were ridiculous, flat was dirty, they cocked up my tenants direct debits. The employees are rude, inefficient and unhelpful. Through the course of our tenancy they tried to increase ...
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“Hopeless. Nothing ever their fault. Send inspection notices less than ......”

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Aug 04,2010
Minithumbdown
By: 'Mr'
Aug 04,2010
2 people found
this helpful
Hopeless. Nothing ever their fault. Send inspection notices less than a week before inspection threatening ...
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“The Glasgow branch of Coutrywide Residental letting are unprofessional, lazy, ......”

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Jul 29,2010
Minithumbdown
By: 'pokey15'
Jul 29,2010
2 people found
this helpful
The Glasgow branch of Coutrywide Residental letting are unprofessional, lazy, useless, unhelpful...... My tenants signed their contact on the 30th March 2010, I finally received my inventory (e-mailed to me) by Gail Wilson (head of letting in Glasgow) on the 6th May after complaining. Had to ...
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“Absolutely appauling. Very slow at fixing anything (waited 2 months to ......”

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Jul 13,2010
Minithumbdown
By: 'FuzzyBee'
Jul 13,2010
1 people found
this helpful
Absolutely appauling. Very slow at fixing anything (waited 2 months to replace a broken and constantly leaking tap). Poor communication, had to chase everything. Charged us for references and claimed this was in the goodwill letter - it was not. Stay well clear....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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