0% lettings valuation accuracy
0% lettings fee satisfaction
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May 17,2011
May 17,2011
4
people found
this helpful
this helpful
I've been living in my flat for 18-months and the members of staff at this branch are so frustrating to deal with. I'm absolutely staggered by their incompetence.
They've tried increasing my rent by £30 a month on my landlord's behalf - without telling my landlord, who wasn't happy about it!
They changed my electricity supplier - I have no idea how - by mistake. I had no knowledge of this before I had letters through the post. It took me 8 weeks to change it back and I was unable to go back onto my original tariff.
When the central locks on the entrance to the building needed repairing, I phoned the Walsall branch to ask for the number of a maintenance contractor - as they 'manage' the property. They didn't have access to the number and told me to Google a few names they gave me.
When I've phoned my landlord directly to repair things that have broken for the 3rd time, they question why I'm not using them.
Such a frustrating and flawed franchise. Avoid if you can.
They've tried increasing my rent by £30 a month on my landlord's behalf - without telling my landlord, who wasn't happy about it!
They changed my electricity supplier - I have no idea how - by mistake. I had no knowledge of this before I had letters through the post. It took me 8 weeks to change it back and I was unable to go back onto my original tariff.
When the central locks on the entrance to the building needed repairing, I phoned the Walsall branch to ask for the number of a maintenance contractor - as they 'manage' the property. They didn't have access to the number and told me to Google a few names they gave me.
When I've phoned my landlord directly to repair things that have broken for the 3rd time, they question why I'm not using them.
Such a frustrating and flawed franchise. Avoid if you can.
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Latest Reviews
6th Aug 2012
reviewed by 'c'
24th Jan 2012
reviewed by 'angrytenant'
17th May 2011
reviewed by 'Frustrated'
25th May 2010
reviewed by 'Twinkle'
Opening Hours
Address
Countrywide Residential Lettings
131 Lichfield Street
Walsall
West Midlands
WS1 1SL
01922 432009
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Aug 06,2012
Aug 06,2012
1
people found
this helpful
this helpful
i am a former tenant of a property in waslsall myself and my partner viewd this property in july 2011 and where talked into believe that it was going to be our ideal first home together the staff where absolutly fantastic in branch and we could ...
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What agent could do to change your mind?
never again will we ever use countrywide residential lettings worst agents aboutAttached Filesnbsp;
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Jan 24,2012
Jan 24,2012
9
people found
this helpful
this helpful
Beyond Disappointing...
1. Countrywide has some of the highest agent admin fees around to get into a rental property. Expect to spend serious £ £ £ .
2. There is no month to month rolling allowed at the end of our 12 month contract. This has been a nightmare for us as ...
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What agent could do to change your mind?
This is addressed in part to the branch but mostly to Countrywide as a whole: 1. Try to lower your administration fees 2. Try to lower your lease renewal fees and do not punish long term tenants by doubling them 3. Inspect the property before tenants move in to insure it is clean to an acceptable degree. Have all rubbish removed or a firm arrangement agreed. 4. I understand you have troublesome tenants, but you shouldn't assume all of us are miserable low-life troublemakers. Give us some respect. 5. Provide tenants the ability to write down complains themselves at inspection. This clears up miscommunications to the landlord. 6. Give the option of a rolling contract after the 12 month period. As you know this is already offered with other agencies. 7. Four inspections per year is quite excessive and constitutes a disruption of quiet enjoyment to your tenants that keep house and gardens tidy. 8. The words you use in your letters are threatening and in most cases unnecessary. This makes tenants highly defensive and increases hostility.Attached Filesnbsp;
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May 17,2011
May 17,2011
4
people found
this helpful
this helpful
I've been living in my flat for 18-months and the members of staff at this branch are so frustrating to deal with. I'm absolutely staggered by their incompetence.
They've tried increasing my rent by £30 a month on my landlord's behalf - without telling my landlord, ...
read full review
read full review
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Yes
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May 25,2010
May 25,2010
2
people found
this helpful
this helpful
This branch threatened to evict me and left the message on my phone http://www.youtube.com/watch?v=XBriMIP7Vh0
Then this company after making me and my family homeless, all this for complaining about damp and conditions that developed in the property. They ...
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read full review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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