0% lettings valuation accuracy
33% lettings fee satisfaction
Feb 14,2011
Feb 14,2011
3
people found
this helpful
this helpful
Beware of this company and SLM Lettings who are an umbrella company of Countrywide. They will charge you for everything: renewing tenancy agreements, references, not being able to make an appointment that they have arranged (they come to your rented property every three months during working hours to 'inspect' it - so if you work you have to take 4 days off a year to accomodate this!), so called admin fees, you name it they charge you for it. Furthermore they try to tie you down with a 6 month tenancy each time you renew (and of course you have to pay for it) when you can actually take a free monthly rolling tenancy (although they won't tell you this unless you say you can't afford to renew). And just you try to get out of the property! Four weeks notice - I think not. They will tell you that you are liable to pay the rent and all utility bills until your contract expires. As such if you have a 6 month tenancy, live in it for 3 months then decide to move out (say because it is a mouldy property), and give 4 weeks notice, you still have to pay everything for the full 6 months. When it is time to get your deposit back however you will wait ages and then fume as they deduct 'admin fees' from it. The staff are rude and obnoxious, they look down upon you and I would never ever deal with them again. An awful experience that I do not wish to repeat.
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Latest Reviews
11th Dec 2015
reviewed by 'Lisa'
19th Dec 2014
reviewed by 'Gaelle'
10th Sep 2014
reviewed by 'Ade'
Opening Hours
Address
Countrywide Residential Lettings
42 High Street
Esher,Esher
Greater London
KT10 9Q
01372 466110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with ...
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Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
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Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient ...
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
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What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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