0% lettings valuation accuracy
33% lettings fee satisfaction
Nov 11,2010
Nov 11,2010
3
people found
this helpful
this helpful
I will never use this company again. I had heard bad things about Countrywide before so decided to let my property through a small independant agency. When this agency sold their business to Countrywide, I suspected there might be trouble: loss of keys, failure to chase up repairs for 9 months (which hadn't been noticed due to...), failure to do regular property checks (as in the landlords' contract) failure to contract the relevant safety certificates so the tenants were living with a valid certificate for over 5 months, failure to enforce the contract that stated no redecoration and no children etc etc.
Now the tenants are moving out, the new letting agent has sent me almost 100 photographs re: the condition of the property - it's be neglected, filthy and is now full of damp and mould which wasn't there previously. Had they been there more regularly, they might have noticed what pigs were renting the property.
After 2 official complaints to the Head Office, this is now my 3rd and I am also threatening them with a complaint to The Property Ombudsman for not following the Code of Practice for Lettings Agents. www.tpos.co.uk
I recommend anyone who has an unresolved problem with this terrible agency to go there too!
Now the tenants are moving out, the new letting agent has sent me almost 100 photographs re: the condition of the property - it's be neglected, filthy and is now full of damp and mould which wasn't there previously. Had they been there more regularly, they might have noticed what pigs were renting the property.
After 2 official complaints to the Head Office, this is now my 3rd and I am also threatening them with a complaint to The Property Ombudsman for not following the Code of Practice for Lettings Agents. www.tpos.co.uk
I recommend anyone who has an unresolved problem with this terrible agency to go there too!
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Latest Reviews
11th Dec 2015
reviewed by 'Lisa'
19th Dec 2014
reviewed by 'Gaelle'
10th Sep 2014
reviewed by 'Ade'
Opening Hours
Address
Countrywide Residential Lettings
42 High Street
Esher,Esher
Greater London
KT10 9Q
01372 466110
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,375 | £3,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Dec 11,2015
Dec 11,2015
0
people found
this helpful
this helpful
Victoria was super helpful from beginning to end in all dealings leading to the rental property I now live in. She always let me know updates as things progressed, I didn't have to chase her up for things as most other agents I've dealt with ...
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Comment on agent fees
The only part I have been dissatisfied with are the fees which I believe to be extortionate. I have never paid such high fees and even had them reduced slightly after complaining. They are by far the highest fees I have ever paid or heard of.
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Dec 19,2014
Dec 19,2014
0
people found
this helpful
this helpful
Thanks to Donna Paraskeva, Liani Mannifield and Victoria Hanlon we have managed to find the perfect house for us to rent. I was impressed by their professionalism, reactivity and willingness to support us eventhough we were only potential tenants. Donna and Liani were very efficient ...
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Sep 10,2014
Sep 10,2014
1
people found
this helpful
this helpful
We started renting a property that before we even stepped foot in the place had a leaking roof, dodgy electrics in a toilet, an unsafe fireplace. We are professional people who pride ourself on our home and had only had to rent while we did ...
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What agent could do to change your mind?
Awful. Almost operating illegally from my experience.Attached Filesnbsp;
Comment on agent fees
dreadfulAttachments
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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