Countrywide Residential Lettings
1.3/5, 304 reviews
6% recommended
61% lettings valuation accuracy
20% lettings fee satisfaction

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Latest Reviews

 View all Reviews 304
6th Sep 2023
reviewed by 'Ian Lafferty'
“Absolutely terrible- especially Dan. Told lies, made promises that weren't followed up and then billed me for achieving nothing. Transfer ......”
19th Apr 2023
reviewed by 'Joanne Gregory'
“If a zero star was available i would have picked that. Absolutely appauling company - liars or just blatantly thick. ......”
4th Jan 2023
reviewed by 'Helen'
“Beyond incompetent, Countrywide are corrupt to the last. Six months of tedious dealings with them, and they were adament not ......”
3rd Jan 2023
reviewed by 'Ioannis'
“Takes them an eternity to look into issue reports. Not responding to complaints. Have to chase them up to receive ......”
15th Dec 2022
reviewed by 'Hayley'
“Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm ......”
26th Oct 2022
reviewed by 'Louise'
“Absolute scumbags. Lowest of the low. Liars, thieves, unhelpful and uncaring. Avoid like the plague. Never known such a scummy ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 61% 20% £300 £3,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 71 9 195 0 3 1 2 0 15
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Countrywide Residential Lettings Branches (view all 102)
Abingdon, OX14
Alton Guildford, GU34
Ashford, TN24
Bath, BA1
Bedford, MK40
Bicester Oxford, OX26
Biggleswade, SG18
Billericay, CM12

“I would like to express my thanks to the staff ......”

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Oct 12,2017
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Lorraine
By: 'Colin'
Oct 12,2017
0 people found
this helpful
I would like to express my thanks to the staff and especially Lorraine Barnett in assisting my aged relative in securing her flat purchase from the existing rental. Numerous unforeseen problems evolved which without personal intervention and help from the staff the transaction would have ...
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Comment on agent fees
Good
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“Would like to add my experience of Countrywide. As a ......”

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Sep 12,2017
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By: 'hello123'
Sep 12,2017
2 people found
this helpful
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, ...
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“The worst agency. Since June 2015 waiting for them to remove ......”

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Sep 07,2017
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Caroline
By: 'Unhappy'
Sep 07,2017
2 people found
this helpful
The worst agency. Since June 2015 waiting for them to remove damp in house. they even don't reply emails and by phone just keep promising somebody to come. This week manager Kyle Hodge send me guys to home to fix some issues but instead to do ...
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“They are insultive in their approach and the worst set ......”

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Aug 24,2017
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Tolulope
By: 'Tolu'
Aug 24,2017
7 people found
this helpful
They are insultive in their approach and the worst set of people to deal with because of their lack of understanding or even the common sense to even check with their colleagues. Terrible people letting agents....
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Comment on agent fees
They charge an arm and a leg
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“RA Bennett in Leamington have just rented out my property ......”

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Aug 18,2017
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William
By: 'D'
Aug 18,2017
0 people found
this helpful
RA Bennett in Leamington have just rented out my property again. They know the market well and provided me with a very professional service. I will definitely use them again....
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Comment on agent fees
Fees in line with the market
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“Disgusting company branch run by an incompetent manager. The reviews ......”

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Jul 27,2017
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By: 'Offended'
Jul 27,2017
3 people found
this helpful
Disgusting company branch run by an incompetent manager. The reviews for this company speak for themselves. The staff are rude, do not return calls, ignore emails and are never in the office, probably out of fear from having to deal with angry tenants and landlords. ...
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Comment on agent fees
Anything they charge is outrageous for the lack of service they deliver to tenants and landlords.
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“Avoid! We vacated a property over a month ago and ......”

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Jun 21,2017
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loretta
By: 'frustratingly'
Jun 21,2017
0 people found
this helpful
Avoid! We vacated a property over a month ago and are still awaiting a response on our deposit. So not only have they not returned the deposit, they have given no reason as to why. Several emails have been ignored and when asked why I ...
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“I have been a landlord for one year and have ......”

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May 03,2017
Minithumbdown
By: 'Dee'
May 03,2017
2 people found
this helpful
I have been a landlord for one year and have had ongoing issues with Cardiff Bay with regard to communications, getting work done at the flat, my emails ignored and tenants being ignored when they want to contact the branch. I was misinformed regarding a ...
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Comment on agent fees
Fees are ok
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“I received an email on holiday stating that since they ......”

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Apr 13,2017
Minithumbdown
By: 'T'
Apr 13,2017
3 people found
this helpful
I received an email on holiday stating that since they had not received any indication that I was choosing to stay in the property & my tenancy was coming to an end, they were serving a final notice. This was in August, I had signed & paid ...
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Comment on agent fees
Waste of money.
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“Truly awful service. For no reason whatsoever, between them and ......”

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Mar 31,2017
Minithumbdown
By: 'No'
Mar 31,2017
4 people found
this helpful
Truly awful service. For no reason whatsoever, between them and the landlord I still don't have my deposit back. I vacated with good feedback on 16th December. I had to give 1 star to leave feedback...
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“I was a landlord of Entwistle and Green / Countrywide. I ......”

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Jan 15,2017
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By: 'LANDLORD'
Jan 15,2017
5 people found
this helpful
I was a landlord of Entwistle and Green / Countrywide. I decided after being treated poorly by another agent, that a larger company would more than likely treat me better, open more doors as a investor, and certainly pay on time, With invoices. NOT SO!!!!!!!!! AVOID ...
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Comment on agent fees
VERY BAD
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“Feel totally disgusted at the frankly UNPROFESSIONAL manner in which ......”

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Jan 12,2017
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By: 'ClaudiaB'
Jan 12,2017
3 people found
this helpful
Feel totally disgusted at the frankly UNPROFESSIONAL manner in which Michelle Jameson of Countrywide Lettings property management dept. It has taken four whole weeks for our ex landlord to contact Countrywide with regard to releasing our deposit ( held by Mydeposits). In that time, Michelle and ...
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Comment on agent fees
Taylors Lettings in Oxford (St Clements branch in Oxford ) were so desperate to let the tiny two bedroom ground floor flat which had lain empty for quite a while that they waived their £300 agents fees. How generous :-(
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“Worst experience of a letting agency ever. Besides charging extortionate ......”

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Nov 15,2016
Minithumbdown
By: 'Royallyannoyed'
Nov 15,2016
10 people found
this helpful
Worst experience of a letting agency ever. Besides charging extortionate fee's upon moving into our property they were the most useless agency throughout our entire 5 year contract. They were rude and dismissive on the phone when we amended our contract to a monthly instead of ...
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Comment on agent fees
Extremely high fees and as soon as you are a tenant with them and they can't squeeze any more money out of you they couldn't care less. Nothing will get fixed, no one will call you back, and if you ever get hold of someone they will be rude.
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“These guys have literally ruined my life for the past ......”

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Nov 12,2016
Minithumbdown
By: 'D'
Nov 12,2016
4 people found
this helpful
These guys have literally ruined my life for the past one year! I rented a flat in Manchester through Countrywide. The flat was brand new. Countrywide charged me £525 for admission, contract and inventory check fees, which is a lot of money for agency fees for ...
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Comment on agent fees
Too much money and absolutely no service. Just being ignored!
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“My son has spent 10 years in Newcastle. He vacated his ......”

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Nov 04,2016
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Vanessa
By: 'Mother'
Nov 04,2016
2 people found
this helpful
My son has spent 10 years in Newcastle. He vacated his flat on 6th August 2016 and at the beginning of November had still not received his allocated DPS, despite having e-mails stating there was no issue in sending it to him from Vanessa dated 22nd September. ...
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Comment on agent fees
No Comment
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“'0 Star Rating'. Are you looking to buy or rent a ......”

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Oct 30,2016
Minithumbdown
By: 'Not'
Oct 30,2016
10 people found
this helpful
'0 Star Rating'. Are you looking to buy or rent a property? Do you enjoy throwing your money away? If so, choose Countrywide as your Property Managers! Guaranteed unprofessionalism, guaranteed not to communicate with you, guaranteed to make you wait months for your issues to be ...
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Comment on agent fees
Bad
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“Absolutly discraceful company. Withholding money that does not belong to ......”

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Oct 14,2016
Minithumbdown
By: 'Cj'
Oct 14,2016
11 people found
this helpful
Absolutly discraceful company. Withholding money that does not belong to them. They requested the keys back for a flat. Then tell me that I was liable for the flat for another month. They refused to return the keys then charged me £100.00 for a light cleaning ...
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“Put you through to people who your complaining about. Unprofessional ......”

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Sep 23,2016
Minithumbdown
By: 'Dan'
Sep 23,2016
2 people found
this helpful
Put you through to people who your complaining about. Unprofessional and do not consider the difficult and awkward situation they put a person with autism in....
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“Service received by these agents was completely lacking. The so-called ......”

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Sep 08,2016
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Maria
By: 'Disgruntled'
Sep 08,2016
3 people found
this helpful
Service received by these agents was completely lacking. The so-called 'Customer Service Manager' will only reply to 1 in 10 emails, and does not provide any help. Still not received my deposit back 3 months after leaving the property - landlord is just as disgruntled with the service. ...
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Comment on agent fees
High.
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“A company that is only out for its own interest. ......”

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Sep 07,2016
Minithumbdown
By: 'james'
Sep 07,2016
6 people found
this helpful
A company that is only out for its own interest. They neither had our (tenant) or the landlords interest at heart when making decisions, only the ease of profit and the path of least resistance. 1. Requesting money for items that are not necessary (extorting money ...
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Comment on agent fees
Bad. After 6 month contract was up they wrote to say 'good news' you can stay another 6 months for ƒâ€š‚£xxx as an arrangement fee. There is no arranging involved, it is a rolling contract. They will try it on.
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“I would like to warn you !!! Never, ever rent a ......”

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Sep 04,2016
Minithumbdown
By: 'honestman'
Sep 04,2016
3 people found
this helpful
I would like to warn you !!! Never, ever rent a house from them!!! And if you do, take picture of everything and keep all emails, not do any agreement face to face on by phone call. They cooperate with Entwistle Green, from which I rented ...
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Comment on agent fees
Very expensive, not worth money because of poor service.
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“Absolutely appalling service. Staff really did not want to be ......”

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Aug 30,2016
Minithumbup
By: 'Highly'
Aug 30,2016
4 people found
this helpful
Absolutely appalling service. Staff really did not want to be bothered, having written to me INCORRECTLY to demand 'remittance by return', stating that I was £173 in arrears on my rent. They also advised me that I would be charged £30 per letter for an further letters ...
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Comment on agent fees
Extortionate.
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“Reading other people's reviews explains a lot. It is like ......”

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Aug 29,2016
Minithumbdown
By: 'burzum'
Aug 29,2016
6 people found
this helpful
Reading other people's reviews explains a lot. It is like Countrywide takes satisfaction in people's inconvenience and discomfort.To begin with, I was never sent fully signed contracts or inventory checks. In three years I never had a single request satisfied. Now it has been ...
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“The most unacceptable service. They promised to take care of ......”

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Aug 12,2016
Minithumbdown
By: 'Pavlina'
Aug 12,2016
2 people found
this helpful
The most unacceptable service. They promised to take care of a main issue on the house as soon as possible and then they just didn't reply. Worst agency, just stay away from them....
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“Promised call backs that never happen, 15 issues in 2 years none ......”

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Jul 28,2016
Minithumbdown
By: 'Michael'
Jul 28,2016
0 people found
this helpful
Promised call backs that never happen, 15 issues in 2 years none resolved in a timely fashion, one issue been going on a year and we have been without a shower 2 months...
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What agent could do to change your mind?
N/A
Attached Filesnbsp;
Comment on agent fees
N/A
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“I moved into the apartment after the previous Tennant had ......”

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Jun 01,2016
Minithumbdown
By: 'DISGUSTING'
Jun 01,2016
1 people found
this helpful
I moved into the apartment after the previous Tennant had supposedly left without notice and in arrears. I had to get the place professionally cleaned it was that bad! Bridgefords were totally unresponsive to my complaints. The woman who came to do the checkout after ...
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What agent could do to change your mind?
A friends Daughter wanted to move in the apartment after I moved out, She was buying my furniture so basically I'd walk out and she would walk in, she was charged the full ‚£600.00 to ‚£700.00 of fees on top of the ‚£1000.000 rent/bond!
Attached Filesnbsp;
Comment on agent fees
A friends Daughter wanted to move in the apartment after I moved out, She was buying my furniture so basically I'd walk out and she would walk in, she was charged the full ‚£600.00 to ‚£700.00 of fees on top of the ‚£1000.000 rent/bond!
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“Moved out over a month ago and still waiting for ......”

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Jun 01,2016
Minithumbdown
By: 'Tom'
Jun 01,2016
1 people found
this helpful
Moved out over a month ago and still waiting for my deposit back, Countrywide has called my land lady and she is happy to release all of my deposit back. Which is good to hear. Countrywide even said I'll get it back with in 3-5 ...
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Comment on agent fees
NA
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By: Michael Gray
Jul 18, 2016
View all comments (1)
I am having exactly the same problem - I moved out of a property a month ago, the amount to get back was agreed over 10 days ago, and I am still waiting. They also keep telling me it will only be 3-5 days. ...

“I'm disgusted and angry and the service (or lack of) ......”

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May 11,2016
Minithumbdown
By: 'Angry'
May 11,2016
1 people found
this helpful
I'm disgusted and angry and the service (or lack of) from countrywide. Made me sign a 5 month contract confident they were going to sell my house (or take fees regardless). Within a week I was told there was a buyer so I got a conveyancing ...
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What agent could do to change your mind?
Agents fees are disgusting. They chase them even when they've list you money, failed to sell your property and are very difficult to deal with (until they want money). Daylight robbery. Would you pay for shopping twice? No
Attached Filesnbsp;
Comment on agent fees
Agents fees are disgusting. They chase them even when they've list you money, failed to sell your property and are very difficult to deal with (until they want money). Daylight robbery. Would you pay for shopping twice? No
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“Rented a house, while sorting out a new house and ......”

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Mar 22,2016
Minithumbdown
By: 'Lee'
Mar 22,2016
1 people found
this helpful
Rented a house, while sorting out a new house and flats for myself. Was the worst company i have ever dealt with, so decided that i would go to a different letting agency for my flats. Once i bought my house over a month later ...
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What agent could do to change your mind?
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
Attached Filesnbsp;
Comment on agent fees
Had no idea about fees until i got a letter through the door.Since i paid for the boiler and the fence to be repaired. Apparently the boiler was too old to fix? I got someone who fixed it in less than an hour.
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“The staff at Taymar House, the Head Office of Countrywide, ......”

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Mar 14,2016
Minithumbdown
By: 'Stay'
Mar 14,2016
2 people found
this helpful
The staff at Taymar House, the Head Office of Countrywide, have made many errors and have tried to cover them up. Their relationship with their contractors is too close for comfort. Work that had been authorised within the tennanted property, had been started and then ...
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Comment on agent fees
The fees are irrelevent compared with the amount they are costing in repairs and arrears.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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