Nottingham, NG1
1.1/5, 16 reviews
0% recommended
50% lettings valuation accuracy
22% lettings fee satisfaction

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“I rented this property from Frank Innes, but it is ......”

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Jul 05,2013
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By: 'Ratinfested'
Jul 05,2013
4 people found
this helpful
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only that, but the fridge didn't work, there was no cold water in the bathroom and there were no locks to several of the windows, which has left them permanently unlocked all year among other minor problems. It took 2 months for these problems to be fixed. When I rang up tro chase these issues and reminded them that they were not upholding their end of the contract by not fixing them, I was told it 'wasn't that big a deal'. The cavalier attitude was shocking and completly unprofessional. Since then, the bath cracked (3 months to fix) and when mended, the man who did so did such a shoddy job that he broke the shower in doing so, as well as causing a leak which damaged the flat below. The shower is still unfixed: it has been 4 months. It has been 8 months since I informed them about rats in the attic, and nothing has been done. I am disgusted with their attitude towards these problems, and their failure to deal with them, especially considering the fact that they are actually quite serious issues. I pay my rent on time every month, I take good care of the flat and was considering extending my tenancy for another year - not out of love for the hovel, but out of not having £2000 to begin the whole process again - but when informed that I would have to pay £125 for the joy of extending my tenancy with a rent increase of £20 per month, some how that stuck in my craw. And then, they had the cheek to charge £25 for a landlord reference, which it took them 2 damn weeks to fax over! The customer service is poor, the workmanship is shoody, the mangement is haphazard. This is a company that I would recomend to no one. How they are still trading I do not know.
What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.
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Latest Reviews

View all Reviews 16
15th Dec 2022
reviewed by 'Hayley'
“Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm ......”
29th Mar 2022
reviewed by 'Sam'
“Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as ......”
8th Oct 2021
reviewed by 'Mihai'
“What a waste of space they are. We had a fridge in our flat that broke down and they couldn't ......”
14th Jul 2021
reviewed by 'Nicola'
“If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the ......”
2nd Nov 2019
reviewed by 'John'
“I have been a tenant of Countrywide Lettings for over 10 years.Throughout this time I have enjoyed living in the ......”
12th Sep 2017
reviewed by 'hello123'
“Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Countrywide Residential Lettings
65/66 Long Row
City Centre,Nottingham
Nottinghamshire
NG1 6JN
0115 950 1400

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 50% 22% £450 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 4 0 12 0 0 0 0 0 0
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“Disgusting property and disgusting customer s......”

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Dec 15,2022
Minithumbdown
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Demi-Rose
By: 'Hayley'
Dec 15,2022
2 people found
this helpful
Disgusting property and disgusting customer service to go with it! Wish I saw the reviews signing the contract! Fire alarm constantly going off, boiler leaking water, draft through flat, mould all around front door, upstairs shower leaking into my bedroom onto main electric box, electric ...
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“Scammed me and my partner out of over £300 of......”

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Mar 29,2022
Minithumbdown
By: 'Sam'
Mar 29,2022
1 people found
this helpful
Scammed me and my partner out of over £300 of cleaning costs. Moved into a property which needed completely cleaning as it was disgusting. Was told by the agent at the property that we can pay for this ourselves or wait for the agents to organiose ...
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“Stay away/ take any opportunity to get money from you...”

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Oct 08,2021
Minithumbdown
By: 'Mihai'
Oct 08,2021
1 people found
this helpful
What a waste of space they are. We had a fridge in our flat that broke down and they couldn't remove. At the time, we agreed to leave it there as long as we receive a working fridge. When we vacated the flat we were ...
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“If I could zero stars I would. Shambolic comp......”

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Jul 14,2021
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By: 'Nicola'
Jul 14,2021
1 people found
this helpful
If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever. I am currently pursuing my 2...
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“I have been a tenant of Countrywide Lettings ......”

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Nov 02,2019
Minithumbdown
By: 'John'
Nov 02,2019
4 people found
this helpful
I have been a tenant of Countrywide Lettings for over 10 years. Throughout this time I have enjoyed living in the house and its lovely situation, but have continually had to complain about the inadequate sewage system. The pipes to the cess pit are collapsed and ...
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“Would like to add my experience of Countrywide. As a ......”

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Sep 12,2017
Minithumbdown
By: 'hello123'
Sep 12,2017
2 people found
this helpful
Would like to add my experience of Countrywide. As a landlord, the tenant left without paying the final month of rent. This was ONE YEAR ago. No response from the 'property manager', always I am the one to send an email asking for an update, ...
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“Absolute joke of an agents, do not provide a service ......”

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Jan 26,2016
Minithumbdown
By: 'Sammie'
Jan 26,2016
4 people found
this helpful
Absolute joke of an agents, do not provide a service for the tenant at all. Inventory was that bad it listed the front door as white upvc door in good condition when it had a blue front door that was damaged, bowed and cracked and ...
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What agent could do to change your mind?
Awful absolute joke, higher than any other agents and they do nothing for it.
Attached Filesnbsp;
Comment on agent fees
Awful absolute joke, higher than any other agents and they do nothing for it.
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“Letting through this Estate Agents (alongside Frank Innes) has been ......”

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Feb 09,2015
Minithumbdown
By: 'NMothers'
Feb 09,2015
1 people found
this helpful
Letting through this Estate Agents (alongside Frank Innes) has been one of the most stressful times in my life. We had a renewal contract sent out at the beginning of December. We immediately phoned up to ask to pay monthly (we had previously paid 6 months ...
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“In Sept 2012, I signed a contract with JDWoods Ltd as ......”

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Sep 17,2014
Minithumbdown
By: 'PA'
Sep 17,2014
1 people found
this helpful
In Sept 2012, I signed a contract with JDWoods Ltd as my full management letting agent., and everything was fine until end Oct 2013.. Suddenly I started getting financial statements from Countrywide Residential lettings - no explanation was given for this change but many mistakes were made ... ...
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What agent could do to change your mind?
They should have informed me of the change over and all its implications up front
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“I'm not sure what the connection is between Frank Innes ......”

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Jul 14,2014
Minithumbdown
By: 'Foxylady101'
Jul 14,2014
1 people found
this helpful
I'm not sure what the connection is between Frank Innes and Countrywide but between them they provide no service whatsover. Very quick to extract money from both me and the landlord - despite their promises they did not sort out utilities transfer or council tax ...
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“I have had countless problems with Countrywide. I am at ......”

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Mar 18,2014
Minithumbdown
By: 'Amy'
Mar 18,2014
0 people found
this helpful
I have had countless problems with Countrywide. I am at my last ounce of patience now because I paid my rent 6 weeks ago for nearly £2000 and the landlord hasn't received a penny yet because Countrywide are incapable of sending me a tenancy agreement to sign. ...
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By: Helen
Mar 18, 2014
View all comments (1)
You can report them to the property ombudsman. ...

“Keep charging £125 per year to renew my tanancy contract AND ......”

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Oct 27,2013
Minithumbdown
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Mss
By: 'PFizzy'
Oct 27,2013
2 people found
this helpful
Keep charging £125 per year to renew my tanancy contract AND putting rent up by £20 each year. Soon to be an ex tenant...
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“I rented this property from Frank Innes, but it is ......”

Share on :
Jul 05,2013
Minithumbdown
By: 'Ratinfested'
Jul 05,2013
4 people found
this helpful
I rented this property from Frank Innes, but it is Countrywide who I deal with when things go wrong, and who I pay my rent to. When moving into the flat it was filthy; that is the only way I can describe it. Not only ...
read full review
What agent could do to change your mind?
Dealing with the problems in a timely manner without excuses., and in the rare instance when dealing with the problems, get someone qualified to do the work.
Attached Filesnbsp;
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Firstly I would like to say that the local agents ......”

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Mar 16,2013
Minithumbdown
By: 'Mark'
Mar 16,2013
7 people found
this helpful
Firstly I would like to say that the local agents were very good. In truth until we got our renewal reminder I did not realise I was dealing with this bunch of thieves. The standardised contract originally printed in 2004 had their name on it but ...
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What agent could do to change your mind?
By not continuously adding more fees other than the rent that they are entitled to.
Attached Filesnbsp;
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By: Rose
Sep 10, 2013
View all comments (2)
I can second this review. I was charged an admin fee of almost £500 when I moved into my apartment six months ago and have just received a letter stating that if I wish to renew for another six months, this will cost me £125! I have rented a number of properties with different agents in the past and have never been charged to renew the contract. I tried to negotiate with them and explain that as a single, unemployed parent it would be extremely difficult for me to find this extra money. Th ...

“hired Frank innes to mange the letting of our property ......”

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Jun 11,2012
Minithumbdown
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richard
By: 'radha'
Jun 11,2012
6 people found
this helpful
hired Frank innes to mange the letting of our property and received the most awful service and had to inform them about the tenant's intention to move out, take a final inventry, give them the tenant's numbers and email id...in all most incompetent fleecers ¢â‚¬Â¢ ...
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“Used the small private firm of Andrew Butler for many ......”

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Dec 21,2010
Minithumbdown
By: 'exclient'
Dec 21,2010
3 people found
this helpful
Used the small private firm of Andrew Butler for many years. They managed a number of residential properties for me. All very satisfactory until sold to Countrywide. Service deteriorated, attempted to increase fees. Very slow at paying over rents. I sacked them and moved to ...
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By: Heather
Jan 09, 2011
View all comments (1)
I can help you and others. Am in process of taking them to county court. [email protected] ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Countrywide Residential Lettings, Nottingham NG1 6JN



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