100% sales valuation accuracy
75% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction
Aug 27,2013
Aug 27,2013
3
people found
this helpful
this helpful
The experience we've had with McGeowns Estate agents is absolutely atrocious. This ranged from a number of problems we had throughout the tenancy, to getting our deposits back after we had moved out.
To begin, when we moved in, the house was filthy. We had to scrub it ourselves to get it clean, which I wouldn't have minded if they hadn't called us after we moved out to say the house was in no fit state to be rented out again and we'd need to go back and clean it.
Then through out the tenancy we had a number of problems with damp. One of the bedrooms was nearly covered with black mold. It took a number of weeks of calling Daniel McGeown & Co and taking pictures of what was there to come to the house (only 2 minutes away) to see the extent of the mold and do something about it. The rest of the problems through out the tenancy were also regarding mold in the same bedroom. They blamed us for this, saying that clothes were drying in the bedroom. This was not the case, the room was only used by the occupant to sleep in.
There was one additional problem where the pipe leading from the toilet to the sewer broke, just outside and above the back door. We called to try and get a handyman out to fix it and the response was "We'll see what we can do, can you go without using the toilet over the weekend?" After complaining some at them, we managed to get someone out within the hour to provide a temporary fix as he didn't have the correct material to fix properly.
The last problem we had was at the end of the tenancy. We cleaned the property, cleaned the carpets, the fridge, the cupboards... everything. Two days after we moved out I received a text message from my house mate saying McGeowns had said the house was in no fit state to be rented again and would need to be cleaned. We went back to clean the house, just to ensure our deposits were returned in full and on time. This again proved not to be the case. We found dirty foot prints in the shower, which we had already cleaned, mud and dirt tracked into the hallway which we had already cleaned.
We have been moved out of the property for 2 months now. The estate agents have 28 days to return a deposit with any subtractions included and they still have not returned this to us. We have now been calling on a nearly daily basis to try and get an update and they continue to say that "it's with the accountant, there's nothing we can do"
Overall, I am absolutely disgusted by the service received from this company. I would strongly suggest that anyone who is considering getting a property with themselves take another look around the market.
To begin, when we moved in, the house was filthy. We had to scrub it ourselves to get it clean, which I wouldn't have minded if they hadn't called us after we moved out to say the house was in no fit state to be rented out again and we'd need to go back and clean it.
Then through out the tenancy we had a number of problems with damp. One of the bedrooms was nearly covered with black mold. It took a number of weeks of calling Daniel McGeown & Co and taking pictures of what was there to come to the house (only 2 minutes away) to see the extent of the mold and do something about it. The rest of the problems through out the tenancy were also regarding mold in the same bedroom. They blamed us for this, saying that clothes were drying in the bedroom. This was not the case, the room was only used by the occupant to sleep in.
There was one additional problem where the pipe leading from the toilet to the sewer broke, just outside and above the back door. We called to try and get a handyman out to fix it and the response was "We'll see what we can do, can you go without using the toilet over the weekend?" After complaining some at them, we managed to get someone out within the hour to provide a temporary fix as he didn't have the correct material to fix properly.
The last problem we had was at the end of the tenancy. We cleaned the property, cleaned the carpets, the fridge, the cupboards... everything. Two days after we moved out I received a text message from my house mate saying McGeowns had said the house was in no fit state to be rented again and would need to be cleaned. We went back to clean the house, just to ensure our deposits were returned in full and on time. This again proved not to be the case. We found dirty foot prints in the shower, which we had already cleaned, mud and dirt tracked into the hallway which we had already cleaned.
We have been moved out of the property for 2 months now. The estate agents have 28 days to return a deposit with any subtractions included and they still have not returned this to us. We have now been calling on a nearly daily basis to try and get an update and they continue to say that "it's with the accountant, there's nothing we can do"
Overall, I am absolutely disgusted by the service received from this company. I would strongly suggest that anyone who is considering getting a property with themselves take another look around the market.
What agent could do to change your mind?
They could have been more helpful throughout our tenancy, instead of fobbing us off and making us wait. Mold on walls in a house with two out of three residents having asthma is not good, and the fact that they didn't seem to care was concerning.Attached Filesnbsp;
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Latest Reviews
14th Jul 2015
reviewed by 'T171990'
16th Jan 2015
reviewed by 'Helen'
11th Jan 2015
reviewed by 'Michael'
28th Dec 2014
reviewed by 'Brendan'
9th Dec 2014
reviewed by 'bel_88'
14th Sep 2014
reviewed by 'very'
Opening Hours
Address
Daniel McGeown & Company
437 Lisburn Road
Belfast
County Antrim
BT9 7EY
028 9066 8555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 75% | £125,000 | £178,000 |
| Lettings | 0% | 99% | £550 | £1,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 3 | 19 | 1 | 2 | 3 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 14,2015
Jul 14,2015
2
people found
this helpful
this helpful
Overall my day to day dealings with this estate agent were fine, if not perfect. However there seems to be a real lack of communication within the office. My partner and I requested an additional week be added on to our 12month tenancy approximately 6 weeks ...
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Jan 16,2015
Jan 16,2015
1
people found
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this helpful
I have nothing but good things to say about Mcgeown estate agents, and in particular, Tim Luft.
Mcgeown's have sold two houses for me in the last 18 months, they got the sale of the second house because I had been so impressed with how they (...
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Jan 11,2015
Jan 11,2015
1
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this helpful
I recently moved to Belfast from London which has been a big move in itself. We found a house we liked and put in an offer. Danny looked after us very well and his communication through out was excellent. We then had major issues with ...
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Dec 28,2014
Dec 28,2014
1
people found
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this helpful
We recently bought our first house through McGeowns. We found the pre sale process straightforward with the agent keeping us posted at all times. We found Tim to be straightforward and honest and quickly settled on a price with the vendor. Through the conveyancing Tim ...
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Dec 09,2014
Dec 09,2014
4
people found
this helpful
this helpful
I was a tenant in a property that was in part managed by McGeowns, though our daily dealings were all done through the landlord, McGeowns processed our application and held our deposits.
Initially, there were never any problems with them. I always found them professional ...
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Sep 14,2014
Sep 14,2014
3
people found
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this helpful
I'm the mother of the tennant and we have had an absolute nightmare trying g to get a security deposit back from this agent. My husband, daughter and I have spoken to practice ally every member of staff who never k ow what the situation ...
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Oct 13, 2014
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Why let the truth spoil a good story ? All tenants are provided with a rent book and an inventory of furnishings to avoid and confusion and disputes during or after their tenancy we always recommend that tenants use these but we cannot be held responsible if they dont ? ...
Sep 03,2014
Sep 03,2014
3
people found
this helpful
this helpful
As a student I have dealt with a few landlords in Belfast and have always had positive things to say about them and I treat properties I rent well and clean every other day to keep them in good condition for the landlord. I would ...
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Sep 04, 2014
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We do not have a member of staff called Aghagallon Aghagallon nor are we aware of any outstanding return of deposits ? If the anonymous individual would like to provide their name & address we can certainly look in to this matter. Look forward to your reply. ...
Jun 24,2014
Jun 24,2014
1
people found
this helpful
this helpful
I arranged a viewing with McGeowns and was showed around a property on the Lisburn Road. The property did not suit and Paul took the time to find out my requirements and recommend other suitable properties in the area. I was not able to view ...
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Jun 04,2014
Jun 04,2014
3
people found
this helpful
this helpful
Very Dissappointing, Poor Communication, I had to constantly chase for updates, they made a lot of assumptions instead of doing basic due dilligence. They didn't follow things through and left a lot of loose ends and unanswered questions...
All in all a pretty awful service...
...
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What agent could do to change your mind?
Staff need to treat every sale as a project which needs to be managed to completion.Attached Filesnbsp;
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Jun 24, 2014
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Good Afternoon
I have read your review that has been posted on our website. I am very curious to know what property this was regarding and the staff member. As an agent we always endeavour to make the sale process from start to finish a smooth one. You can understand our disappointment to read this.
If you would be good enough to supply the information we can then deal with the matter.
Regards McGeown Estate Agents. ...
Apr 24,2014
Apr 24,2014
0
people found
this helpful
this helpful
Excellent experience with McGeown's it was my first time letting a property so it was all pretty new to me. I called in off the street when I first started looking. The Lady at reception was very helpful and booked me in for several viewings ...
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Feb 26,2014
Feb 26,2014
3
people found
this helpful
this helpful
So wish I had read these reviews about this agent before I gave any money to them. Yes I am another tenant who is now waiting 2 months for my deposit back. McGeowns are a joke and no one should ever do business with them..... They ...
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Mar 28, 2014
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I agree. They seem really dreadful. Went to see a house today Friday. Bloke turns up late, unprofessional, double booked, no information, jumped up hood in suit or suit on a hood. Who honestly in their right mind would use this lot unless you were soft in the head . ...
Feb 22,2014
Feb 22,2014
0
people found
this helpful
this helpful
A common theme but absolute worst estate agents ever. The accountant isn't in today/ the accountant will be back later this afternoon all common excuses. Property dirty when moved in, spotlessly left, said deposit would be returned however still no deposit. Absolute thieves- way are ...
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What agent could do to change your mind?
Returned the deposit like they said they would!Attached Filesnbsp;
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Feb 05,2014
Feb 05,2014
0
people found
this helpful
this helpful
Tried to arrange a viewing after 6pm I was only in NI overnight. As I work for an Airline I had a minimum rest nightstop in Belfast arriving at 1720 & departing early the next morning at 0740.
Agent was not at all accommodating & I consider this to ...
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What agent could do to change your mind?
Be more flexible - not all buyers are available to do viewings Monday - Friday 9-5.Attached Filesnbsp;
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Aug 27,2013
Aug 27,2013
3
people found
this helpful
this helpful
The experience we've had with McGeowns Estate agents is absolutely atrocious. This ranged from a number of problems we had throughout the tenancy, to getting our deposits back after we had moved out.
To begin, when we moved in, the house was filthy. We had ...
read full review
read full review
What agent could do to change your mind?
They could have been more helpful throughout our tenancy, instead of fobbing us off and making us wait. Mold on walls in a house with two out of three residents having asthma is not good, and the fact that they didn't seem to care was concerning.Attached Filesnbsp;
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Jul 29,2013
Jul 29,2013
0
people found
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Useless. In competent thieves. trying everything they can to keep money that should be rightfully returned.
had one month left on my contract , yet they changed the coding on my key thus not allowing me to open the electric doors. WHILST I STILL RIGHTFULLY LIVED ...
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What agent could do to change your mind?
terrible. never once helpful. very rude. havent repaid my rightful deposit. which states 28 working days. any opportunity to take money. ignore emails. ignore phone calls. couldnt give me keys on first or second week! disabled my keys after still living there for one more month!! useless. thieves. and ignorant.Attached Filesnbsp;
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Mar 13,2013
Mar 13,2013
3
people found
this helpful
this helpful
Avoid this estate Agents!!! These people are complete thieves, they will and have tried every trick in the book to to steal your deposit! Coupled with the fact that they are arrogant, pushy and completely ignorant to deal with on the phone. I've had nothing ...
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Dec 02,2012
Dec 02,2012
2
people found
this helpful
this helpful
I wish I was one of the fortunate ones who only had to wait a month for their deposit. It took McGeowns 3 months to work mine through their accounts. Furthermore I am still waiting for the remaining £50 I am owed- FIVE months and almost two ...
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Oct 24,2012
Oct 24,2012
0
people found
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this helpful
They are so bad if I could I wouldn't even give them one star! The worst estate agent I have ever dealt with!
We moved out of the property in June 2012 and we only today October 2012 got our deposit back today!!! First they said they ...
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What agent could do to change your mind?
By having better customer service!!Attached Filesnbsp;
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Sep 28,2012
Sep 28,2012
1
people found
this helpful
this helpful
Before I moved in, on the viewing day I noticed the mildew in the toiled so I pointed that to the agent and I was immediately reassured that it will be removed before I move in, also the carpets was not hovered (You could see ...
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What agent could do to change your mind?
I just want my deposit back and never hear or see the "McGeowns" name again.Attached Filesnbsp;
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Jul 05,2012
Jul 05,2012
1
people found
this helpful
this helpful
There seems to be a recurring theme of Daniel McGeown not returning deposits to tennants. I find myseld now in the same position. Its been over a month and still no deposit - numerous phone calls asking for an update and promises of a call ...
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May 06,2012
May 06,2012
2
people found
this helpful
this helpful
Dreadful. I put my home on for sale and they took the fee, printed brochures etc. When the brocures ran out they didnt renew, they took the property off their website without telling us, they were rude and unhelpful, when I said I'd report them ...
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Mar 30, 2013
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Even now, no response, avoid, avoid, avoid ...
Mar 23,2012
Mar 23,2012
3
people found
this helpful
this helpful
Wrost agent ever. I've to completely agree with all complains about deposit return....
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What agent could do to change your mind?
Wrost agent ever. I've to completely agree with all complains about deposit return.Attached Filesnbsp;
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Jun 17,2011
Jun 17,2011
0
people found
this helpful
this helpful
Excellent agent to do business with .There is a young guy who works there called Paul and he has a great personality and very professional.He showed me round a house recently and he was very well informed and nothing was too much trouble.He ...
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Mar 30,2011
Mar 30,2011
5
people found
this helpful
this helpful
Daniel McGeown are a woeful estate agent. I rented an house from them for 1 year while at University and had nothing but problems and hassle with them. Firstly, when I moved in the house was a mess. There was cigarette ash inside the drawers of ...
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Mar 22,2011
Mar 22,2011
5
people found
this helpful
this helpful
I see an emerging theme that these guys are rubbish at returning deposits and try their best to keep what of it they can. Do not use this agent! I moved out in December and now in March I still have no deposit. The stalling ...
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Oct 10, 2011
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Theres always two sides to every story and then theres the truth never let the truth get in the way of a good story ? Its ironic that you say McGeown Estate Agents are rubbish for charging you for a missing wheelie bin ? I assume that when you rented the house you didnt have to look in the alleyway for the bin ? If properties are returned in the same condition that they were let in and all the fixtures and fittings accounted for it would make it much easier for us to return the deposit ? ...
Nov 02,2009
Nov 02,2009
4
people found
this helpful
this helpful
Two months since my bf moved out still trying to get my deposit back. First they said the cheque will be sent by post, then they said they could not send it by post, then it was sent two weeks ago and then they actually ...
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Aug 12,2009
Aug 12,2009
5
people found
this helpful
this helpful
Dont return deposits! Mc geown are are quick to take your money but very slow at returning it! Have been waiting over seven weeks for the return of my deposit...app the accountant is out of his office. They never return calls.
Avoid at all ...
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Jul 23, 2010
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I had to sue McGeown to get my deposit back, they lost and they still refused to pay the deposit until I was going to start taking their property with an enforcement order. ...
Mar 10,2009
Mar 10,2009
0
people found
this helpful
this helpful
Helpful and friendly staff who went out of their way to assist me. Sent friends to them who had similar experience....
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Sep 24,2008
Sep 24,2008
4
people found
this helpful
this helpful
Absolutely one of the worst agents anywhere. They dont return deposits, do not provide receipts for charges to flat, do not respond to emails. BEWARE AND AVOID. ...
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Sep 04,2008
Sep 04,2008
4
people found
this helpful
this helpful
They don't respond to your emails so I don't know why they have an email facility on their website. Went into the office to speak to someone and stood in the middle of the floor for about 7 minutes while 5 (!) members of staff walked around me ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9:34 AM 02/02/2016 by allAgents
