I see an emerging theme that these guys are rubbish at returning deposits and try their best to keep what of it they can. Do not use this agent! I moved out in December and now in March I still have no deposit. The stalling continues with the latest issue is I left our bin in the alleyway as most tenants do and now I am waiting for them to receive a quote or some line to this effect from the council for a new bin ( I'm guessing if they looked in the alley (I no longer have access) they might find it but it's easier to hold my deposit as this happens it seems. Simply do not use these charlatans if you can find an alternative house take that instead.