This agent, and the woman mentioned in a number of the other posts, is an absolute joke.
I've never encountered such a rude person, ridiculous when you bear in mind it is a customer facing job.
I loved the flat and so persisted with the tenancy, but was seeking legal advice on the way the letting was handled.
An inefficient, rude and uninterested agent - one I hope I never have to deal with again. if you can avoid working with them, DO.