John G Dean & Co
London, SW12
2.8/5, 40 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
57% lettings fee satisfaction

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“So annoyed and frustrated with this agency, I've never had ......”

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Jul 22,2014
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By: 'Ify'
Jul 22,2014
3 people found
this helpful
So annoyed and frustrated with this agency, I've never had so much problems in a space of one year! Firstly, my contact address is spelt completely wrong, secondly, after reviewing their inventory report and stated that the freezer wasn't working, all Vicki could say was that she would note the issue. Then a couple of months later I get damp in my windows, and again, no one has attempted to fix the issue. Around the same time I have had an ongoing problem with a fellow tenant which Vicki has refused to sort out and merely suggested that I take up the issue with Wandsworth borough. The lights in the building also has stopped working and again she has yet to sort this out. Also the cleaners that are supposed to be in the building every week are barely in once a month, so as a pregnant woman, AND youngest tenant in the building I don't appreciate having to clean up after 9 other people, I do enough of that in my day job.

If you like being fobbed off then by all means join this agency, but I will say that you will not get any value for money.
What agent could do to change your mind?
Could have made all fees perfectly clear. Could have had more urgency in fixing issues with tenants and with maintenance with the building, because I am angry that I'm paying between ‚£480-‚£600 pm (I pay weekly) and the agency is being really awful about everything.
Attached Filesnbsp;
Comment on agent fees
I wasn't happy with the agents fee as it wasn't really that transparent. I did pay 3 months rent plus deposit on top of this so I paid a total of nearly ‚£2,000 JUST FOR A BEDSIT. If it wasn't for the fact that I was in a hurry to leave my last property I wouldn't ever have done that.
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Latest Reviews

View all Reviews 40
13th Nov 2023
reviewed by 'Sam'
“STAY AWAY FROM THIS AGENCY. Vicki Phelan is beyond rude and should be out of a job. They have zero ......”
2nd Mar 2022
reviewed by 'Nadja'
“I have been renting from John G Dean & CO for the last three years, and they have been a pleasure ......”
10th Sep 2021
reviewed by 'Emma'
“John G Dean & Co/ Caroline Appleby are extremely rude, abrupt and unprofessional. I would not recommend them clearly maintaining good ......”
10th Feb 2021
reviewed by 'Amanda'
“We (three co-owners living in different places) have let a Clapham property with John Dean for 12 years. Vicki Phelan has ......”
13th Feb 2018
reviewed by 'Didi'
“I have had over eight years experience with John Dean, From buying my flat to eventually renting it to now ......”
21st Jul 2017
reviewed by 'WS-L'
“I have rented with John Dean for two years and they have been very responsive to requests for repairs, including ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

John G Dean & Co
189 Balham High Road
Balham,London
Greater London
SW12 9BA
0208 8673 8855

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £237,000 £750,000
Lettings 0% 57% £530 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 14 15 1 0 0 0 0 5
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“STAY AWAY FROM THIS AGENCY....”

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Nov 13,2023
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Vicki
By: 'Sam'
Nov 13,2023
3 people found
this helpful
STAY AWAY FROM THIS AGENCY. Vicki Phelan is beyond rude and should be out of a job. They have zero morals or decency- just trying to steal your money. Do yourself a favour and go with one of the other 100s of agencies....
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“I have been renting from John G Dean & CO for......”

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Mar 02,2022
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Vicki
By: 'Nadja'
Mar 02,2022
0 people found
this helpful
I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and ...
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“John G Dean & Co/ Caroline Appleby are extrem......”

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Sep 10,2021
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By: 'Emma'
Sep 10,2021
2 people found
this helpful
John G Dean & Co/ Caroline Appleby are extremely rude, abrupt and unprofessional. I would not recommend them clearly maintaining good customer relations is very low down on their list....
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“We (three co-owners living in different place......”

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Feb 10,2021
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Deborah
By: 'Amanda'
Feb 10,2021
0 people found
this helpful
We (three co-owners living in different places) have let a Clapham property with John Dean for 12 years. Vicki Phelan has been professional, efficient and helpful throughout. She has always given us good advice, answered queries and promptly dealt with any requests and problems from both ...
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“I have had over eight years experience with John Dean, ......”

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Feb 13,2018
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By: 'Didi'
Feb 13,2018
0 people found
this helpful
I have had over eight years experience with John Dean, From buying my flat to eventually renting it to now selling it. In that time I have found them professional, compassionate, and very good communicators as they always kept me informed. Their level of understanding ...
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Comment on agent fees
Good and worth every penny.
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“I have rented with John Dean for two years and ......”

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Jul 21,2017
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By: 'WS-L'
Jul 21,2017
0 people found
this helpful
I have rented with John Dean for two years and they have been very responsive to requests for repairs, including a new fridge, oven fixed and a chimney cowl fitted....
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“I have never come across someone as unprofessional and rude ......”

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Feb 07,2017
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By: 'Lizzie'
Feb 07,2017
8 people found
this helpful
I have never come across someone as unprofessional and rude as Vicki. I would never use this agency, she is terrible face for the company and I would happily say this to her face. In fact I have thought about going in but I refuse ...
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Comment on agent fees
n/a
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“Rented for 3 years through John Dean and they were generally ......”

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Sep 21,2016
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Vicki
By: 'MB'
Sep 21,2016
2 people found
this helpful
Rented for 3 years through John Dean and they were generally very professional throughout. Thankfully had few problems with the flat so didn't have to contact them that much. Gave us flexibility when our house purchase took longer than expected so we were able to extend ...
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“Where to start . This estate agents is the worst estate ......”

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Jul 20,2016
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Vicki
By: 'Alfie'
Jul 20,2016
11 people found
this helpful
Where to start . This estate agents is the worst estate agent I have ever had to deal with. Vicki phelan is by far the rudest women I have met. She is rude/ unhelpful/ short/ unprofessional / misleading. We have had issue after issue with this estate ...
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What agent could do to change your mind?
There is genuinely nothing good about this agent
Attached Filesnbsp;
Comment on agent fees
There is genuinely nothing good about this agent
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“STAY AWAY FROM THIS AGENCY! I have paid 1 week deposit ......”

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Jul 02,2015
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By: 'Maria'
Jul 02,2015
9 people found
this helpful
STAY AWAY FROM THIS AGENCY! I have paid 1 week deposit to Eugen Reynolds and he insisted CASH ONLY for which there was NOT INVOICE ISSUED. The money were not receded in the company and no adequate invoice was provided to me. I do believe that ...
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By: Vicki Phelan
Jan 08, 2016
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You were provided with our Information for Tenants sheets clearly showing receipt of the one week's rent and two referencing fees you paid on the 24th June 2015. You supplied the referencing agency with your information and they responded to the effect that the income to rent ratio was insufficient and on this basis our client rejected your application. Your one week's intention to rent deposit was refunded on the 30th June 2015 in accordance with the details on the Information for Tenants she ...

“My partner and I have rented a flat from John ......”

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Mar 23,2015
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Vicki
By: 'Sergejs'
Mar 23,2015
0 people found
this helpful
My partner and I have rented a flat from John G Dean & Co. for 3.5 years. Ever since moving in we have been mostly communicating with Vicki for all questions and issues regarding the property. All our enquiries have been dealt with promptly and professionally. Any ...
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Comment on agent fees
Prior to the end of tenancy we received a letter from the agency detailing instructions regarding the vacating procedure. A cheque to the value of GBP 100 (plus VAT) was requested to be provided to contribute towards the end of tenancy carpet cleaning. This fee was not advertised prior to that and it was not clear why was this requested separately to the arrangements for a professional cleaning of the entire apartment. In our case there were no carpets in the flat, so the fee did not apply either way. The same letter mentioned that there is a fee of GBP 30 (plus VAT) for obtaining a reference from the Landlord. These fees in themselves do not seem unreasonable, but it would be very helpful to be able to see a full list of all mandatory and optional fees at the beginning of the tenancy.
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“I am currently dealing with Vicki Phelan with regards to ......”

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Mar 18,2015
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Vicki
By: 'London'
Mar 18,2015
5 people found
this helpful
I am currently dealing with Vicki Phelan with regards to getting a large amount of money they owe me for rent reimbursement and getting my deposit back. I have been absolutely astounded at how rude she has been when I have been nothing but polite ...
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What agent could do to change your mind?
Extortionate fees in my view that seemed to be charged to all parties involved - totally lacking in transparency.
Attached Filesnbsp;
Comment on agent fees
Extortionate fees in my view that seemed to be charged to all parties involved - totally lacking in transparency.
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By: Vicki Phelan
Jan 08, 2016
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You had completed three months of a one year fixed term tenancy when you decided you wished to leave to go to live with a friend. The basis of releasing you from your obligations was explained i.e. you were to pay your landlords reletting fees and you would be free to leave as soon as we had entered into a new fixed term tenancy with another suitable replacement tenant which you agreed. We found a tenant to take the flat on the 13th March 2015 and the overpayment of rent was refunded on the 16 ...

“It has been a pleasure dealing with the John G ......”

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Feb 19,2015
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Vicki
By: 'Nina'
Feb 19,2015
0 people found
this helpful
It has been a pleasure dealing with the John G Dean estate agents, especially Vicki Phelan, in the last 2 years. In my experience John Dean estate agents are truly a professional estate agents company and Vicki has always replied to all our queries in a ...
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“I rented a studio flat through John Dean and was ......”

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Dec 05,2014
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Vicki
By: 'Michelle'
Dec 05,2014
0 people found
this helpful
I rented a studio flat through John Dean and was pleased with their prompt service. Vicki in particular was extremely efficient which was very much appreciated. Emails were responded to very quickly, inventory check out was no problem and deposit returned promptly. I'd have no ...
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“I've been a tenant in a property managed by John ......”

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Aug 27,2014
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Vicki
By: 'Sarah'
Aug 27,2014
0 people found
this helpful
I've been a tenant in a property managed by John Dean for 3 years and they are by far and away the most efficient, honest and straight forward that i've dealt with in over 10 years of renting in London. Any issue we had was dealt with ...
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Comment on agent fees
Fair and in line with London norm.
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“So annoyed and frustrated with this agency, I've never had ......”

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Jul 22,2014
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By: 'Ify'
Jul 22,2014
3 people found
this helpful
So annoyed and frustrated with this agency, I've never had so much problems in a space of one year! Firstly, my contact address is spelt completely wrong, secondly, after reviewing their inventory report and stated that the freezer wasn't working, all Vicki could say was ...
read full review
What agent could do to change your mind?
Could have made all fees perfectly clear. Could have had more urgency in fixing issues with tenants and with maintenance with the building, because I am angry that I'm paying between ‚£480-‚£600 pm (I pay weekly) and the agency is being really awful about everything.
Attached Filesnbsp;
Comment on agent fees
I wasn't happy with the agents fee as it wasn't really that transparent. I did pay 3 months rent plus deposit on top of this so I paid a total of nearly ‚£2,000 JUST FOR A BEDSIT. If it wasn't for the fact that I was in a hurry to leave my last property I wouldn't ever have done that.
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“This is the worst managing agent I have ever dealt ......”

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Jun 10,2014
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John
By: 'Matthew'
Jun 10,2014
5 people found
this helpful
This is the worst managing agent I have ever dealt with. John Dean is rude and comes across as extremely arrogant. Whether this agency complies with The Property Ombudsman Code of Conduct is questionable and further investigation of its conduct would be prudent. I would ...
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What agent could do to change your mind?
Transparent and fair processes Better communication Compliance with The Property Ombudsman Code of Conduct
Attached Filesnbsp;
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“Seems rather fishy that John dean have received uniformly terrible ......”

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Apr 30,2014
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By: 'Tom'
Apr 30,2014
9 people found
this helpful
Seems rather fishy that John dean have received uniformly terrible reviews singling out Vicki Phelan as being the rudest woman that many reviewers have met, then all of a sudden from a particular date John Dean seem to have improved their service by 10,000% and get ...
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What agent could do to change your mind?
Just be reasonable and not try to rip off the tenant all the time, try being honest. I dont think this agent is capable of improving.
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“John Dean and especially Vicki Phelan have been superb with ......”

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Aug 02,2013
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John
By: 'Steve'
Aug 02,2013
0 people found
this helpful
John Dean and especially Vicki Phelan have been superb with support and help to me as a tennant. Always friendly, courteous and immediate, Vicki has been a fantastic professional and friend since I have known her and the agency. There are no delays and problems ...
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“This firm has considerable knowledge of and is local to ......”

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Jul 26,2013
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Vicki
By: 'A'
Jul 26,2013
0 people found
this helpful
This firm has considerable knowledge of and is local to the area of our property. They have been efficient in all matters during the four years they have acted as our agents especially as we are three people with shared possession. In dealing with us ...
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“We rented our flat in Earlsfield through John Dean & Co ......”

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Jul 24,2013
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Vicki
By: 'PETE'
Jul 24,2013
3 people found
this helpful
We rented our flat in Earlsfield through John Dean & Co for nearly 4 years, and throughout that time, we were consistantly happy with the service we received. When it came time for us to leave the flat, we were unsure of the exact date that we ...
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“I am the current tenant of a property managed by ......”

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Jul 22,2013
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Vicki
By: 'Current'
Jul 22,2013
0 people found
this helpful
I am the current tenant of a property managed by John G. Dean, and my experience with them has been very positive. My housemates and I have mostly liaised with Vicki Phelan, and she has been quick to respond to emails, and sorted any problems ...
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“I have retained John Dean & Co as letting agent for ......”

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Jul 17,2013
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By: 'Anon'
Jul 17,2013
0 people found
this helpful
I have retained John Dean & Co as letting agent for five years. Over that time I have found them to be reliable, open and straightforward, and have not had cause to question their professionalism. I also note that they have been in business in south-west ...
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“I have been a tenant with John Dean since 2006 and ......”

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Jul 17,2013
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Vicki
By: 'Patty'
Jul 17,2013
0 people found
this helpful
I have been a tenant with John Dean since 2006 and I can only commend their efficiency and professionalism. I have been renting a flat following a difficult personal situation and Ms Vicki Phelan was empathetic and very helpful during that particularly trying time. I can ...
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“I have been a landlord with the same flat for ......”

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Jul 15,2013
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Vicki
By: 'Peter'
Jul 15,2013
1 people found
this helpful
I have been a landlord with the same flat for over 20 years and I was introduced to John Dean two and a half years ago by someone that I have great deal of respect for after my previous agents decided to concentrate their efforts north ...
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“I have had a relationship with this firm since 1992 - ......”

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Jul 11,2013
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By: 'AnonNY'
Jul 11,2013
3 people found
this helpful
I have had a relationship with this firm since 1992 - for six years at that time as a tenant and since 2001 until present as a landlord. In both instances I have found the firm, and in particular the agent mentioned in other postings, to be ...
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“The agent was very professional. We had to complete all ......”

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Jul 10,2013
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By: 'simon'
Jul 10,2013
1 people found
this helpful
The agent was very professional. We had to complete all kinds of background checks and there were regular inspections. But this was all good as it made us act responsible and look after the property. Which meant we got all our deposit back....
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“Upon moving out, they requested that my deposit be reimbursed ......”

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Dec 18,2012
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Vicki
By: 'Anon'
Dec 18,2012
5 people found
this helpful
Upon moving out, they requested that my deposit be reimbursed by the tenants moving in. They refused to carry out a check of the property, and instead asked the new tenants to refund what they felt was appropriate from my deposit. They then refunded my ...
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By: johndean
Jul 10, 2013
View all comments (1)
When we have only one of a group leave a property who is replaced with another we ask the outgoing tenant, ingoing tenant and remainder of existing tenants to mutually agree the condition of the property and make any deduction they consider appropriate in respect of cleaning etc from the outgoing tenants deposit. The group could have had an inventory check carried out to assist in their decision if they wished so to do. ...

“Literally the rudest, nastiest person I have dealt with professionally. ......”

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Aug 29,2012
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Vicki
By: 'Current'
Aug 29,2012
15 people found
this helpful
Literally the rudest, nastiest person I have dealt with professionally. I think she must get pleasure out of making tenants lives a misery based on the reviews here. I think she may be somewhere on the autistic spectrum, but perhaps thats just my way of ...
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What agent could do to change your mind?
Vicki Phelan is incredibly rude and unhelpful, actively works to make sure you have problems.
Attached Filesnbsp;
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“We have rented a property in Queenstown road,Battersae through ......”

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Jun 07,2012
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Vicki
By: 'Vilma'
Jun 07,2012
2 people found
this helpful
We have rented a property in Queenstown road,Battersae through John Dean for the past 2 years and have just finalized moving out and settling the account.So we would like to say a big thank you to Vicki Phelan and team for being the best ...
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