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John G Dean & Co

2.7/5, 41 Reviews
50% Recommended

100% sales valuation accuracy

0% letting valuation accuracy

56% sales fee satisfaction

56% letting fee satisfaction

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"I have been renting from John ..."

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5 Star Review
UserName

Vicki

UserName

John

By : 'Nadja'
Services : Letting(As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SW17

Mar 2, 2022
People found this helpful0

I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and the team - but in that 15 years, if I had dealt with more estate agents like John Dean, it would have cut out a lot of hassle and stress. Moving in was efficient, stress free all admin processes were clearly communicated and transparent. Vicki was always on hand to answer any of my queries, and responded to emails very quickly. During the first lockdown, Vicki checked-in and made sure I was ok, and I know she did this for other tenants also. Rachel also ensured she checked in, with film reviews and general chit-chat which was really welcome during this phase, and I appreciated the 'human touch' very much. Having said that, the team also respect privacy and are professional. If they need to enter the property they give plenty of notice, and are always accommodated my WFH restrictions. Vacating the property was equally stress free, and the check-out process was well communicated by Vicki and the team. I honestly, can't agree with the previous reviews, John Dean have been a brilliant team to deal with, and I wish you all the best. I will miss the team, but Vicki - thank you for all your help and support across the last 3-years. I will miss you. Nadja (Du Cane Court)

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100%56.00000000000001%£237,000£750,000
Lettings0%56.00000000000001%£530£1,500
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
501416100005
Address

John G Dean & Co
189 Balham High RoadLondon, Greater London
SW12 9BA
0208 8673 8855

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 17:30
  2. 09:00 - 17:30
  3. 09:00 - 17:30
  4. 09:00 - 17:30
  5. 09:00 - 17:30
  6. Closed
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Social Media
Email
Latest Properties

No Property Found

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Could no longer rent in ...

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1 Star Review
UserName

Vicki

By : 'Emma'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11

Mar 4, 2025
People found this helpful0

Avoid this agency at all costs you're a renter. I had to my tenancy due to financial difficulties but provided them with a fully suitable replacement tenant. Instead of facilitating a smooth transition, they deliberately delayed the process, almost causing me to lose out on a more affordable ... Read Full Review

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STAY AWAY FROM THIS ...

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1 Star Review
UserName

Vicki

By : 'Sam'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12

Nov 13, 2023
People found this helpful3

STAY AWAY FROM THIS AGENCY. Vicki Phelan is beyond rude and should be out of a job. They have zero morals or decency- just trying to steal your money. Do yourself a favour and go with one of the other 100s of ... Read Full Review

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I have been renting from John ...

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5 Star Review
UserName

Vicki

UserName

John

By : 'Nadja'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SW17

Mar 2, 2022
People found this helpful0

I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and the team - but in that 15 years, if I had dealt with more estate agents ... Read Full Review

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John G Dean & Co/ ...

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1 Star Review

By : 'Emma'
Branch : London, 189 Balham High Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW17

Sep 10, 2021
People found this helpful2

John G Dean & Co/ Caroline Appleby are extremely rude, abrupt and unprofessional. I would not recommend them clearly maintaining good customer relations is very low down on their ... Read Full Review

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We (three co-owners living in ...

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5 Star Review
UserName

Deborah

By : 'Amanda'
Branch : London, 189 Balham High Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4

Feb 10, 2021
People found this helpful0

We (three co-owners living in different places) have let a Clapham property with John Dean for 12 years. Vicki Phelan has been professional, efficient and helpful throughout. She has always given us good advice, answered queries and promptly dealt with any requests and problems from both us and ... Read Full Review

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I have had over eight years ...

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5 Star Review

By : 'Didi'
Branch : London, 189 Balham High Road
Services : Sales( As a Vendor )
Sold price : £237000
Would you recommend ? : Yes
Postcode : SW17

Feb 13, 2018
People found this helpful0

I have had over eight years experience with John Dean, From buying my flat to eventually renting it to now selling it. In that time I have found them professional, compassionate, and very good communicators as they always kept me informed. Their level of understanding of the needs of the customer ... Read Full Review


Comments on Agent Fees

Good and worth every penny.

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I have rented with John Dean ...

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5 Star Review

By : 'WS-L'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19

Jul 20, 2017
People found this helpful0

I have rented with John Dean for two years and they have been very responsive to requests for repairs, including a new fridge, oven fixed and a chimney cowl ... Read Full Review

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I have never come across ...

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1 Star Review

By : 'Lizzie'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £541
Would you recommend ? : No
Postcode : SW17

Feb 7, 2017
People found this helpful8

I have never come across someone as unprofessional and rude as Vicki. I would never use this agency, she is terrible face for the company and I would happily say this to her face. In fact I have thought about going in but I refuse to waste anymore time on her. I did however speak to a lovely lady, ... Read Full Review


Comments on Agent Fees

n/a

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Rented for 3 years through ...

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4 Star Review
UserName

Vicki

By : 'MB'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12

Sep 20, 2016
People found this helpful2

Rented for 3 years through John Dean and they were generally very professional throughout. Thankfully had few problems with the flat so didn't have to contact them that much. Gave us flexibility when our house purchase took longer than expected so we were able to extend our lease temporarily which ... Read Full Review

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Where to start . This estate ...

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1 Star Review
UserName

Vicki

By : 'Alfie'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW17

Jul 19, 2016
People found this helpful11

Where to start . This estate agents is the worst estate agent I have ever had to deal with. Vicki phelan is by far the rudest women I have met. She is rude/ unhelpful/ short/ unprofessional / misleading. We have had issue after issue with this estate agent and I would urge anyone to stay clear of ... Read Full Review


What agent could do to change your mind?

There is genuinely nothing good about this agent


Comments on Agent Fees

There is genuinely nothing good about this agent

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STAY AWAY FROM THIS AGENCY! I ...

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1 Star Review

By : 'Maria'
Branch : London, 189 Balham High Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No

Jul 1, 2015
People found this helpful9

STAY AWAY FROM THIS AGENCY! I have paid 1 week deposit to Eugen Reynolds and he insisted CASH ONLY for which there was NOT INVOICE ISSUED. The money were not receded in the company and no adequate invoice was provided to me. I do believe that this does not accord with the MONEY LAUNDERING ... Read Full Review

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By : Vicki Phelan

Jan 8, 2016

You were provided with our Information for Tenants sheets clearly showing receipt of the one week's rent and two referencing fees you paid on the 24th June 2015. You supplied the referencing agency...


My partner and I have rented ...

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4 Star Review
UserName

Vicki

By : 'Sergejs'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12

Mar 23, 2015
People found this helpful0

My partner and I have rented a flat from John G Dean & Co. for 3.5 years. Ever since moving in we have been mostly communicating with Vicki for all questions and issues regarding the property. All our enquiries have been dealt with promptly and professionally. Any necessary repairs have been ... Read Full Review


What agent could do to change your mind?

Prior to the end of tenancy we received a letter from the agency detailing instructions regarding the vacating procedure. A cheque to the value of GBP 100 (plus VAT) was requested to be provided to contribute towards the end of tenancy carpet cleaning. This fee was not advertised prior to that and it was not clear why was this requested separately to the arrangements for a professional cleaning of the entire apartment. In our case there were no carpets in the flat, so the fee did not apply either way. The same letter mentioned that there is a fee of GBP 30 (plus VAT) for obtaining a reference from the Landlord. These fees in themselves do not seem unreasonable, but it would be very helpful to be able to see a full list of all mandatory and optional fees at the beginning of the tenancy.


Comments on Agent Fees

Prior to the end of tenancy we received a letter from the agency detailing instructions regarding the vacating procedure. A cheque to the value of GBP 100 (plus VAT) was requested to be provided to contribute towards the end of tenancy carpet cleaning. This fee was not advertised prior to that and it was not clear why was this requested separately to the arrangements for a professional cleaning of the entire apartment. In our case there were no carpets in the flat, so the fee did not apply either way. The same letter mentioned that there is a fee of GBP 30 (plus VAT) for obtaining a reference from the Landlord. These fees in themselves do not seem unreasonable, but it would be very helpful to be able to see a full list of all mandatory and optional fees at the beginning of the tenancy.

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I am currently dealing with ...

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1 Star Review
UserName

Vicki

By : 'London'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : SW17

Mar 18, 2015
People found this helpful5

I am currently dealing with Vicki Phelan with regards to getting a large amount of money they owe me for rent reimbursement and getting my deposit back. I have been absolutely astounded at how rude she has been when I have been nothing but polite and professional. They are also trying to deduct ... Read Full Review


What agent could do to change your mind?

Extortionate fees in my view that seemed to be charged to all parties involved - totally lacking in transparency.


Comments on Agent Fees

Extortionate fees in my view that seemed to be charged to all parties involved - totally lacking in transparency.

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By : Vicki Phelan

Jan 8, 2016

You had completed three months of a one year fixed term tenancy when you decided you wished to leave to go to live with a friend. The basis of releasing you from your obligations was explained i.e....


It has been a pleasure ...

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5 Star Review
UserName

Vicki

By : 'Nina'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW16

Feb 19, 2015
People found this helpful0

It has been a pleasure dealing with the John G Dean estate agents, especially Vicki Phelan, in the last 2 years. In my experience John Dean estate agents are truly a professional estate agents company and Vicki has always replied to all our queries in a timely and professional manner. We have had ... Read Full Review

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I rented a studio flat ...

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5 Star Review
UserName

Vicki

By : 'Michelle'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SW17

Dec 5, 2014
People found this helpful0

I rented a studio flat through John Dean and was pleased with their prompt service. Vicki in particular was extremely efficient which was very much appreciated. Emails were responded to very quickly, inventory check out was no problem and deposit returned promptly. I'd have no hesitation in ... Read Full Review

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I've been a tenant in a ...

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5 Star Review
UserName

Vicki

By : 'Sarah'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £1256
Would you recommend ? : Yes
Postcode : SE17

Aug 26, 2014
People found this helpful0

I've been a tenant in a property managed by John Dean for 3 years and they are by far and away the most efficient, honest and straight forward that i've dealt with in over 10 years of renting in London. Any issue we had was dealt with very quickly, even out of hours, including a flood and a ... Read Full Review


Comments on Agent Fees

Fair and in line with London norm.

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So annoyed and frustrated ...

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2 Star Review

By : 'Ify'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : No
Postcode : SW17

Jul 21, 2014
People found this helpful3

So annoyed and frustrated with this agency, I've never had so much problems in a space of one year! Firstly, my contact address is spelt completely wrong, secondly, after reviewing their inventory report and stated that the freezer wasn't working, all Vicki could say was that she would note the ... Read Full Review


What agent could do to change your mind?

Could have made all fees perfectly clear. Could have had more urgency in fixing issues with tenants and with maintenance with the building, because I am angry that I\'m paying between £480-£600 pm (I pay weekly) and the agency is being really awful about everything.


Comments on Agent Fees

I wasn\'t happy with the agents fee as it wasn\'t really that transparent. I did pay 3 months rent plus deposit on top of this so I paid a total of nearly £2,000 JUST FOR A BEDSIT. If it wasn\'t for the fact that I was in a hurry to leave my last property I wouldn\'t ever have done that.

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This is the worst managing ...

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1 Star Review
UserName

John

By : 'Matthew'
Branch : London, 189 Balham High Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW18

Jun 9, 2014
People found this helpful5

This is the worst managing agent I have ever dealt with. John Dean is rude and comes across as extremely arrogant. Whether this agency complies with The Property Ombudsman Code of Conduct is questionable and further investigation of its conduct would be prudent. I would not recommend this outfit ... Read Full Review


What agent could do to change your mind?

Transparent and fair processes Better communication Compliance with The Property Ombudsman Code of Conduct

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Seems rather fishy that John ...

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1 Star Review

By : 'Tom'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW18

Apr 29, 2014
People found this helpful9

Seems rather fishy that John dean have received uniformly terrible reviews singling out Vicki Phelan as being the rudest woman that many reviewers have met, then all of a sudden from a particular date John Dean seem to have improved their service by 10,000% and get uniformly 5* reviews singling out ... Read Full Review


What agent could do to change your mind?

Just be reasonable and not try to rip off the tenant all the time, try being honest. I dont think this agent is capable of improving.

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John Dean and especially ...

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5 Star Review
UserName

John

UserName

Vicki

By : 'Steve'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12

Aug 1, 2013
People found this helpful0

John Dean and especially Vicki Phelan have been superb with support and help to me as a tennant. Always friendly, courteous and immediate, Vicki has been a fantastic professional and friend since I have known her and the agency. There are no delays and problems or queries are solved as fast as ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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