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John G Dean & Co
2.7/5, 41 Reviews
50% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
56% sales fee satisfaction
56% letting fee satisfaction
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John G Dean & Co
189 Balham High Road,SW12 9BA
Certified Customer Experience
Report Summary
Report generated on (06 April 2025 @ 18:39:22)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Emma on 4th Mar 2025
1 Star Review
Avoid this agency at all costs you're a renter. I had to my tenancy due to financial difficulties but provided them with a fully suitable replacement tenant. Instead of facilitating a smooth transition, they deliberately delayed the process, almost causing me to lose out on a more affordable home. Their complete lack of empathy renters is appalling—everything is skewed in favour of landlords, with no regard the reallife consequences of their actions. Vicki Phelan, in particular, was needlessly obstructive and unpleasant throughout, showing zero concern the fact that people’s livelihoods are at stake. If you’re a tenant, think twice before engaging them.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Sam on 13th Nov 2023
1 Star Review
STAY AWAY FROM THIS AGENCY. Vicki Phelan is beyond rude and should be out of a job. They have zero morals or decency- just trying to steal your money. Do yourself a favour and go with one of the other 100s of agencies.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Nadja on 2nd Mar 2022
5 Star Review
I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and the team - but in that 15 years, if I had dealt with more estate agents like John Dean, it would have cut out a lot of hassle and stress. Moving in was efficient, stress free all admin processes were clearly communicated and transparent.
Vicki was always on hand to answer any of my queries, and responded to emails very quickly. During the first lockdown, Vicki checked-in and made sure I was ok, and I know she did this for other tenants also. Rachel also ensured she checked in, with film reviews and general chit-chat which was really welcome during this phase, and I appreciated the 'human touch' very much.
Having said that, the team also respect privacy and are professional. If they need to enter the property they give plenty of notice, and are always accommodated my WFH restrictions. Vacating the property was equally stress free, and the check-out process was well communicated by Vicki and the team.
I honestly, can't agree with the previous reviews, John Dean have been a brilliant team to deal with, and I wish you all the best. I will miss the team, but Vicki - thank you for all your help and support across the last 3-years. I will miss you. Nadja (Du Cane Court)
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Emma on 10th Sep 2021
1 Star Review
John G Dean & Co/ Caroline Appleby are extremely rude, abrupt and unprofessional. I would not recommend them clearly maintaining good customer relations is very low down on their list.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Amanda on 10th Feb 2021
5 Star Review
We (three co-owners living in different places) have let a Clapham property with John Dean for 12 years. Vicki Phelan has been professional, efficient and helpful throughout. She has always given us good advice, answered queries and promptly dealt with any requests and problems from both us and tenants. We have recently sold through another agent who approached us directly with a buyer, and Ms Phelan and her secretary Deborah Webb were extremely helpful to both our lawyer and the other agent, supplying all sorts of relevant information, not necessarily easy in these lockdown times. Our only problems tended to occur with tenants who demanded removal of furnishings having signed a contract on a furnished property they had already been shown round!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"I have been renting from John ..."
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5 Star Review
Vicki
John
By : 'Nadja'
Services : Letting(As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SW17
Mar 2, 2022
People found this helpful0
I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and the team - but in that 15 years, if I had dealt with more estate agents like John Dean, it would have cut out a lot of hassle and stress. Moving in was efficient, stress free all admin processes were clearly communicated and transparent. Vicki was always on hand to answer any of my queries, and responded to emails very quickly. During the first lockdown, Vicki checked-in and made sure I was ok, and I know she did this for other tenants also. Rachel also ensured she checked in, with film reviews and general chit-chat which was really welcome during this phase, and I appreciated the 'human touch' very much. Having said that, the team also respect privacy and are professional. If they need to enter the property they give plenty of notice, and are always accommodated my WFH restrictions. Vacating the property was equally stress free, and the check-out process was well communicated by Vicki and the team. I honestly, can't agree with the previous reviews, John Dean have been a brilliant team to deal with, and I wish you all the best. I will miss the team, but Vicki - thank you for all your help and support across the last 3-years. I will miss you. Nadja (Du Cane Court)
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 56.00000000000001% | £237,000 | £750,000 |
| Lettings | 0% | 56.00000000000001% | £530 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 5 | 0 | 14 | 16 | 1 | 0 | 0 | 0 | 0 | 5 |
Address
John G Dean & Co
189 Balham High Road, London, Greater London
SW12 9BA
0208 8673 8855
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
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1 Star Review
Vicki
By : 'Emma'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW11
Mar 4, 2025
People found this helpful0
Avoid this agency at all costs you're a renter. I had to my tenancy due to financial difficulties but provided them with a fully suitable replacement tenant. Instead of facilitating a smooth transition, they deliberately delayed the process, almost causing me to lose out on a more affordable ... Read Full Review
Comments (0)
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Emma said about John G Dean & Co
Services : Letting( As a Tenant )Date: 4th Mar 2025
Avoid this agency at all costs you're a renter. I had to my tenancy due to financial difficulties but provided them with a fully suitable replacement tenant. Instead of facilitating a smooth transition, they deliberately delayed the process, almost causing me to lose out on a more affordable home. Their complete lack of empathy renters is appalling—everything is skewed in favour of landlords, with no regard the reallife consequences of their actions. Vicki Phelan, in particular, was needlessly obstructive and unpleasant throughout, showing zero concern the fact that people’s livelihoods are at stake. If you’re a tenant, think twice before engaging them.
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STAY AWAY FROM THIS ...
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1 Star Review
Vicki
By : 'Sam'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW12
Nov 13, 2023
People found this helpful3
STAY AWAY FROM THIS AGENCY. Vicki Phelan is beyond rude and should be out of a job. They have zero morals or decency- just trying to steal your money. Do yourself a favour and go with one of the other 100s of ... Read Full Review
Comments (0)Was this helpful?:
Sam said about John G Dean & Co
Services : Letting( As a Tenant )Date: 13th Nov 2023
STAY AWAY FROM THIS AGENCY. Vicki Phelan is beyond rude and should be out of a job. They have zero morals or decency- just trying to steal your money. Do yourself a favour and go with one of the other 100s of agencies.
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I have been renting from John ...
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5 Star Review
Vicki
John
By : 'Nadja'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : SW17
Mar 2, 2022
People found this helpful0
I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and the team - but in that 15 years, if I had dealt with more estate agents ... Read Full Review
Comments (0)I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and the team - but in that 15 years, if I had dealt with more estate agents like John Dean, it would have cut out a lot of hassle and stress. Moving in was efficient, stress free all admin processes were clearly communicated and transparent.
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Nadja Abia said about John G Dean & Co
Services : Letting( As a Tenant )Date: 2nd Mar 2022
I have been renting from John G Dean & CO for the last three years, and they have been a pleasure to deal with. Having lived in London for 15 years or so, and now having left, I am sad to say goodbye to Vicki, Rachel and the team - but in that 15 years, if I had dealt with more estate agents like John Dean, it would have cut out a lot of hassle and stress. Moving in was efficient, stress free all admin processes were clearly communicated and transparent.
Vicki was always on hand to answer any of my queries, and responded to emails very quickly. During the first lockdown, Vicki checked-in and made sure I was ok, and I know she did this for other tenants also. Rachel also ensured she checked in, with film reviews and general chit-chat which was really welcome during this phase, and I appreciated the 'human touch' very much.
Having said that, the team also respect privacy and are professional. If they need to enter the property they give plenty of notice, and are always accommodated my WFH restrictions. Vacating the property was equally stress free, and the check-out process was well communicated by Vicki and the team.
I honestly, can't agree with the previous reviews, John Dean have been a brilliant team to deal with, and I wish you all the best. I will miss the team, but Vicki - thank you for all your help and support across the last 3-years. I will miss you. Nadja (Du Cane Court)
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John G Dean & Co/ ...
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1 Star Review
By : 'Emma'
Branch : London, 189 Balham High Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW17
Sep 10, 2021
People found this helpful2
John G Dean & Co/ Caroline Appleby are extremely rude, abrupt and unprofessional. I would not recommend them clearly maintaining good customer relations is very low down on their ... Read Full Review
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Emma Cable said about John G Dean & Co
Services : Letting( Property Management )Date: 10th Sep 2021
John G Dean & Co/ Caroline Appleby are extremely rude, abrupt and unprofessional. I would not recommend them clearly maintaining good customer relations is very low down on their list.
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We (three co-owners living in ...
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5 Star Review
Deborah
By : 'Amanda'
Branch : London, 189 Balham High Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW4
Feb 10, 2021
People found this helpful0
We (three co-owners living in different places) have let a Clapham property with John Dean for 12 years. Vicki Phelan has been professional, efficient and helpful throughout. She has always given us good advice, answered queries and promptly dealt with any requests and problems from both us and ... Read Full Review
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Amanda Royde-Smith said about John G Dean & Co
Services : Letting( As a Owner )Date: 10th Feb 2021
We (three co-owners living in different places) have let a Clapham property with John Dean for 12 years. Vicki Phelan has been professional, efficient and helpful throughout. She has always given us good advice, answered queries and promptly dealt with any requests and problems from both us and tenants. We have recently sold through another agent who approached us directly with a buyer, and Ms Phelan and her secretary Deborah Webb were extremely helpful to both our lawyer and the other agent, supplying all sorts of relevant information, not necessarily easy in these lockdown times. Our only problems tended to occur with tenants who demanded removal of furnishings having signed a contract on a furnished property they had already been shown round!
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I have had over eight years ...
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5 Star Review
By : 'Didi'
Branch : London, 189 Balham High Road
Services : Sales( As a Vendor )
Sold price : £237000
Would you recommend ? : Yes
Postcode : SW17
Feb 13, 2018
People found this helpful0
I have had over eight years experience with John Dean, From buying my flat to eventually renting it to now selling it. In that time I have found them professional, compassionate, and very good communicators as they always kept me informed. Their level of understanding of the needs of the customer ... Read Full Review
Comments on Agent Fees
Good and worth every penny.
Comments (0)I have had over eight years experience with John Dean, From buying my flat to eventually renting it to now selling it.
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Didi said about John G Dean & Co
Services : Sales( As a Vendor )Date: 13th Feb 2018
I have had over eight years experience with John Dean, From buying my flat to eventually renting it to now selling it.
In that time I have found them professional, compassionate, and very good communicators as they always kept me informed.
Their level of understanding of the needs of the customer and their obvious experience in this profession really shone through above any other estate agent.
I also found them to be very supportive and positive in the process of selling when it can be a highly stressful situation.
This made the whole experience positive and almost effortless.
If we are in a situation again to buy, sell or rent I would use John Dean again
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I have rented with John Dean ...
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5 Star Review
By : 'WS-L'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW19
Jul 20, 2017
People found this helpful0
I have rented with John Dean for two years and they have been very responsive to requests for repairs, including a new fridge, oven fixed and a chimney cowl ... Read Full Review
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WS-L said about John G Dean & Co
Services : Letting( As a Tenant )Date: 20th Jul 2017
I have rented with John Dean for two years and they have been very responsive to requests for repairs, including a new fridge, oven fixed and a chimney cowl fitted.
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I have never come across ...
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1 Star Review
By : 'Lizzie'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £541
Would you recommend ? : No
Postcode : SW17
Feb 7, 2017
People found this helpful8
I have never come across someone as unprofessional and rude as Vicki. I would never use this agency, she is terrible face for the company and I would happily say this to her face. In fact I have thought about going in but I refuse to waste anymore time on her. I did however speak to a lovely lady, ... Read Full Review
Comments on Agent Fees
n/a
Comments (0)I have never come across someone as unprofessional and rude as Vicki. I would never use this agency, she is terrible face for the company and I would happily say this to her face. In fact I have thought about going in but I refuse to waste anymore time on her.
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Lizzie said about John G Dean & Co
Services : Letting( As a Tenant )Date: 7th Feb 2017
I have never come across someone as unprofessional and rude as Vicki. I would never use this agency, she is terrible face for the company and I would happily say this to her face. In fact I have thought about going in but I refuse to waste anymore time on her.
I did however speak to a lovely lady, I believe she was the secretary, who was very helpful (seemed very helpful compared to Vicki) and treated me like a normal human being and not something that was stuck to her shoe.
Should not be in a customer facing job. Sorry.
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Rented for 3 years through ...
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4 Star Review
Vicki
By : 'MB'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12
Sep 20, 2016
People found this helpful2
Rented for 3 years through John Dean and they were generally very professional throughout. Thankfully had few problems with the flat so didn't have to contact them that much. Gave us flexibility when our house purchase took longer than expected so we were able to extend our lease temporarily which ... Read Full Review
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MB said about John G Dean & Co
Services : Letting( As a Tenant )Date: 20th Sep 2016
Rented for 3 years through John Dean and they were generally very professional throughout. Thankfully had few problems with the flat so didn't have to contact them that much. Gave us flexibility when our house purchase took longer than expected so we were able to extend our lease temporarily which really helped us out. No issues with return of deposit.
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Where to start . This estate ...
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1 Star Review
Vicki
By : 'Alfie'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW17
Jul 19, 2016
People found this helpful11
Where to start . This estate agents is the worst estate agent I have ever had to deal with. Vicki phelan is by far the rudest women I have met. She is rude/ unhelpful/ short/ unprofessional / misleading. We have had issue after issue with this estate agent and I would urge anyone to stay clear of ... Read Full Review
What agent could do to change your mind?
There is genuinely nothing good about this agent
Comments on Agent Fees
There is genuinely nothing good about this agent
Comments (0)Where to start . This estate agents is the worst estate agent I have ever had to deal with. Vicki phelan is by far the rudest women I have met.
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Alfie said about John G Dean & Co
Services : Letting( As a Tenant )Date: 19th Jul 2016
Where to start . This estate agents is the worst estate agent I have ever had to deal with. Vicki phelan is by far the rudest women I have met.
She is rude/ unhelpful/ short/ unprofessional / misleading.
We have had issue after issue with this estate agent and I would urge anyone to stay clear of them, in particular Vicki.
When you ring the office to get anything done or sorted there's always an excuse all the staff in this estate agent don't know what they are doing,they are appalling at there job.
I'm delighted to see the back of them in particular that vicki.
Please stay clear!!
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STAY AWAY FROM THIS AGENCY! I ...
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1 Star Review
By : 'Maria'
Branch : London, 189 Balham High Road
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Jul 1, 2015
People found this helpful9
STAY AWAY FROM THIS AGENCY! I have paid 1 week deposit to Eugen Reynolds and he insisted CASH ONLY for which there was NOT INVOICE ISSUED. The money were not receded in the company and no adequate invoice was provided to me. I do believe that this does not accord with the MONEY LAUNDERING ... Read Full Review
Comments (1)STAY AWAY FROM THIS AGENCY! I have paid 1 week deposit to Eugen Reynolds and he insisted CASH ONLY for which there was NOT INVOICE ISSUED. The money were not receded in the company and no adequate invoice was provided to me. I do believe that this does not accord with the MONEY LAUNDERING REGULATION in UK and for this reason I will contact inlaid revenue. They didn't want to rent the flat to me because I am 6 mounts pregnant. After I give 1 week deposit I over hear them saying that NO PREGNANT WOMAN will rent this flat. They know that I need to move out in 10 days they deliberately prolonged the process so I will eventually give up and In this case -if I give up or if my references don't go well I would loose my deposit. (of course I was told this on the phone after I give the money)
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Maria said about John G Dean & Co
Services : Letting( As a Prospective Landlord/Tenant )Date: 1st Jul 2015
STAY AWAY FROM THIS AGENCY! I have paid 1 week deposit to Eugen Reynolds and he insisted CASH ONLY for which there was NOT INVOICE ISSUED. The money were not receded in the company and no adequate invoice was provided to me. I do believe that this does not accord with the MONEY LAUNDERING REGULATION in UK and for this reason I will contact inlaid revenue. They didn't want to rent the flat to me because I am 6 mounts pregnant. After I give 1 week deposit I over hear them saying that NO PREGNANT WOMAN will rent this flat. They know that I need to move out in 10 days they deliberately prolonged the process so I will eventually give up and In this case -if I give up or if my references don't go well I would loose my deposit. (of course I was told this on the phone after I give the money)
Not answering the phone always avoiding and unavailable. It took them 1 week to send my details to the reference company Let Alliance and Vicky Phelan provided wrong info to the reference company so I will be refused the reference. I still wanted the flat and I concatenated Let Alliance on the phone only to find out that Vicky Pelham provide wrong info the Let Alliance and that was the reason why I was refused the first time. When her
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By : Vicki Phelan
Jan 8, 2016You were provided with our Information for Tenants sheets clearly showing receipt of the one week's rent and two referencing fees you paid on the 24th June 2015. You supplied the referencing agency...
My partner and I have rented ...
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4 Star Review
Vicki
By : 'Sergejs'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12
Mar 23, 2015
People found this helpful0
My partner and I have rented a flat from John G Dean & Co. for 3.5 years. Ever since moving in we have been mostly communicating with Vicki for all questions and issues regarding the property. All our enquiries have been dealt with promptly and professionally. Any necessary repairs have been ... Read Full Review
What agent could do to change your mind?
Prior to the end of tenancy we received a letter from the agency detailing instructions regarding the vacating procedure. A cheque to the value of GBP 100 (plus VAT) was requested to be provided to contribute towards the end of tenancy carpet cleaning. This fee was not advertised prior to that and it was not clear why was this requested separately to the arrangements for a professional cleaning of the entire apartment. In our case there were no carpets in the flat, so the fee did not apply either way. The same letter mentioned that there is a fee of GBP 30 (plus VAT) for obtaining a reference from the Landlord. These fees in themselves do not seem unreasonable, but it would be very helpful to be able to see a full list of all mandatory and optional fees at the beginning of the tenancy.
Comments on Agent Fees
Prior to the end of tenancy we received a letter from the agency detailing instructions regarding the vacating procedure. A cheque to the value of GBP 100 (plus VAT) was requested to be provided to contribute towards the end of tenancy carpet cleaning. This fee was not advertised prior to that and it was not clear why was this requested separately to the arrangements for a professional cleaning of the entire apartment. In our case there were no carpets in the flat, so the fee did not apply either way. The same letter mentioned that there is a fee of GBP 30 (plus VAT) for obtaining a reference from the Landlord. These fees in themselves do not seem unreasonable, but it would be very helpful to be able to see a full list of all mandatory and optional fees at the beginning of the tenancy.
Comments (0)My partner and I have rented a flat from John G Dean & Co. for 3.5 years. Ever since moving in we have been mostly communicating with Vicki for all questions and issues regarding the property. All our enquiries have been dealt with promptly and professionally. Any necessary repairs have been arranged quickly and carried out to a good standard by the contractors working with the estate agency. It was also very useful to have a enant's handbook that contained a number of contact details for reporting regular issues and emergencies to the appropriate parties.
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Sergejs said about John G Dean & Co
Services : Letting( As a Tenant )Date: 23rd Mar 2015
My partner and I have rented a flat from John G Dean & Co. for 3.5 years. Ever since moving in we have been mostly communicating with Vicki for all questions and issues regarding the property. All our enquiries have been dealt with promptly and professionally. Any necessary repairs have been arranged quickly and carried out to a good standard by the contractors working with the estate agency. It was also very useful to have a enant's handbook that contained a number of contact details for reporting regular issues and emergencies to the appropriate parties.
Prior to vacating the property we were advised to use the services of the company approved by the estate agency for the end of tenancy cleaning. Their quoted price was about 20% (GBP 30) higher than comparable quotes from other cleaning companies, but we were advised that in case of any dispute regarding the acceptability of the cleaning standard any other contractors would not be allowed access to the property to rectify any issues highlighted during the check out after the keys to the property are returned to the inventory clerk. We have followed this advise and the cleaning was done to a good standard, so that the inventory clerk carrying out the check out procedures did not raise any negative points in relation to that.
We have ensured that on vacation the property was in the same condition as when moving in, apart from the casual wear and tear. As a result our deposit was promptly refunded in full.
If we were to rent in the same area again, we would definitely consider the services of John G Dean & Co.
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I am currently dealing with ...
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1 Star Review
Vicki
By : 'London'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : No
Postcode : SW17
Mar 18, 2015
People found this helpful5
I am currently dealing with Vicki Phelan with regards to getting a large amount of money they owe me for rent reimbursement and getting my deposit back. I have been absolutely astounded at how rude she has been when I have been nothing but polite and professional. They are also trying to deduct ... Read Full Review
What agent could do to change your mind?
Extortionate fees in my view that seemed to be charged to all parties involved - totally lacking in transparency.
Comments on Agent Fees
Extortionate fees in my view that seemed to be charged to all parties involved - totally lacking in transparency.
Comments (1)I am currently dealing with Vicki Phelan with regards to getting a large amount of money they owe me for rent reimbursement and getting my deposit back. I have been absolutely astounded at how rude she has been when I have been nothing but polite and professional.
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London Renter said about John G Dean & Co
Services : Letting( As a Tenant )Date: 18th Mar 2015
I am currently dealing with Vicki Phelan with regards to getting a large amount of money they owe me for rent reimbursement and getting my deposit back. I have been absolutely astounded at how rude she has been when I have been nothing but polite and professional.
They are also trying to deduct nearly �200 from my deposit for 'professional cleaning' even though the property was left in a far cleaner state than when I moved in (I have dated photographic proof of this). This seems to be standard protocol for them as far as I can tell.
I am amazed that John Dean have stayed in business having seen the way they operate. They fail to even exercise basic courtesy (and so help you should you challenge anything Vicki Phelan says you owe).
I wouldn't be surprised if I have to pursue legal action in order to get my money back.
If you are looking for a polite and professional agency don't go anywhere near John Dean - I certainly never will again!
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By : Vicki Phelan
Jan 8, 2016You had completed three months of a one year fixed term tenancy when you decided you wished to leave to go to live with a friend. The basis of releasing you from your obligations was explained i.e....
It has been a pleasure ...
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5 Star Review
Vicki
By : 'Nina'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW16
Feb 19, 2015
People found this helpful0
It has been a pleasure dealing with the John G Dean estate agents, especially Vicki Phelan, in the last 2 years. In my experience John Dean estate agents are truly a professional estate agents company and Vicki has always replied to all our queries in a timely and professional manner. We have had ... Read Full Review
Comments (0)It has been a pleasure dealing with the John G Dean estate agents, especially Vicki Phelan, in the last 2 years.
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Nina said about John G Dean & Co
Services : Letting( As a Tenant )Date: 19th Feb 2015
It has been a pleasure dealing with the John G Dean estate agents, especially Vicki Phelan, in the last 2 years.
In my experience John Dean estate agents are truly a professional estate agents company and Vicki has always replied to all our queries in a timely and professional manner. We have had some not so great experiences working with other estate agents in the past and therefore wanted to write this review to recommend John G Dean to others.
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I rented a studio flat ...
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5 Star Review
Vicki
By : 'Michelle'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : SW17
Dec 5, 2014
People found this helpful0
I rented a studio flat through John Dean and was pleased with their prompt service. Vicki in particular was extremely efficient which was very much appreciated. Emails were responded to very quickly, inventory check out was no problem and deposit returned promptly. I'd have no hesitation in ... Read Full Review
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Michelle said about John G Dean & Co
Services : Letting( As a Tenant )Date: 5th Dec 2014
I rented a studio flat through John Dean and was pleased with their prompt service. Vicki in particular was extremely efficient which was very much appreciated. Emails were responded to very quickly, inventory check out was no problem and deposit returned promptly. I'd have no hesitation in using this agency again or recommending it to others.
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I've been a tenant in a ...
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5 Star Review
Vicki
By : 'Sarah'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £1256
Would you recommend ? : Yes
Postcode : SE17
Aug 26, 2014
People found this helpful0
I've been a tenant in a property managed by John Dean for 3 years and they are by far and away the most efficient, honest and straight forward that i've dealt with in over 10 years of renting in London. Any issue we had was dealt with very quickly, even out of hours, including a flood and a ... Read Full Review
Comments on Agent Fees
Fair and in line with London norm.
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Sarah said about John G Dean & Co
Services : Letting( As a Tenant )Date: 26th Aug 2014
I've been a tenant in a property managed by John Dean for 3 years and they are by far and away the most efficient, honest and straight forward that i've dealt with in over 10 years of renting in London. Any issue we had was dealt with very quickly, even out of hours, including a flood and a break-in. Improvements were made to the building and the flat even when issues were only cosmetic (the communal area was completely refurbished) ie they clearly value their tenants. I was pretty suprised to see so many negative reviews here and I think that many of you may be mistaking Vicki's business like and direct approach (which is straight down the line and sometimes blunt, but always professional) as rudeness which is rather unfair and probably a little over sensitive. Contracts, inventories, corgi testing, check-out etc were all painless and quick and perhaps the marker of this efficiency comes with the fact that we recieved our deposit back in cleared funds 3 working days after check out. Thanks John Dean & Co.
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So annoyed and frustrated ...
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2 Star Review
By : 'Ify'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : No
Postcode : SW17
Jul 21, 2014
People found this helpful3
So annoyed and frustrated with this agency, I've never had so much problems in a space of one year! Firstly, my contact address is spelt completely wrong, secondly, after reviewing their inventory report and stated that the freezer wasn't working, all Vicki could say was that she would note the ... Read Full Review
What agent could do to change your mind?
Could have made all fees perfectly clear. Could have had more urgency in fixing issues with tenants and with maintenance with the building, because I am angry that I\'m paying between £480-£600 pm (I pay weekly) and the agency is being really awful about everything.
Comments on Agent Fees
I wasn\'t happy with the agents fee as it wasn\'t really that transparent. I did pay 3 months rent plus deposit on top of this so I paid a total of nearly £2,000 JUST FOR A BEDSIT. If it wasn\'t for the fact that I was in a hurry to leave my last property I wouldn\'t ever have done that.
Comments (0)So annoyed and frustrated with this agency, I've never had so much problems in a space of one year! Firstly, my contact address is spelt completely wrong, secondly, after reviewing their inventory report and stated that the freezer wasn't working, all Vicki could say was that she would note the issue. Then a couple of months later I get damp in my windows, and again, no one has attempted to fix the issue. Around the same time I have had an ongoing problem with a fellow tenant which Vicki has refused to sort out and merely suggested that I take up the issue with Wandsworth borough. The lights in the building also has stopped working and again she has yet to sort this out. Also the cleaners that are supposed to be in the building every week are barely in once a month, so as a pregnant woman, AND youngest tenant in the building I don't appreciate having to clean up after 9 other people, I do enough of that in my day job.
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Ify said about John G Dean & Co
Services : Letting( As a Tenant )Date: 21st Jul 2014
So annoyed and frustrated with this agency, I've never had so much problems in a space of one year! Firstly, my contact address is spelt completely wrong, secondly, after reviewing their inventory report and stated that the freezer wasn't working, all Vicki could say was that she would note the issue. Then a couple of months later I get damp in my windows, and again, no one has attempted to fix the issue. Around the same time I have had an ongoing problem with a fellow tenant which Vicki has refused to sort out and merely suggested that I take up the issue with Wandsworth borough. The lights in the building also has stopped working and again she has yet to sort this out. Also the cleaners that are supposed to be in the building every week are barely in once a month, so as a pregnant woman, AND youngest tenant in the building I don't appreciate having to clean up after 9 other people, I do enough of that in my day job.
If you like being fobbed off then by all means join this agency, but I will say that you will not get any value for money.
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This is the worst managing ...
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1 Star Review
John
By : 'Matthew'
Branch : London, 189 Balham High Road
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW18
Jun 9, 2014
People found this helpful5
This is the worst managing agent I have ever dealt with. John Dean is rude and comes across as extremely arrogant. Whether this agency complies with The Property Ombudsman Code of Conduct is questionable and further investigation of its conduct would be prudent. I would not recommend this outfit ... Read Full Review
What agent could do to change your mind?
Transparent and fair processes Better communication Compliance with The Property Ombudsman Code of Conduct
Comments (0)This is the worst managing agent I have ever dealt with. John Dean is rude and comes across as extremely arrogant.
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Matthew Rose said about John G Dean & Co
Services : Letting( Property Management )Date: 9th Jun 2014
This is the worst managing agent I have ever dealt with. John Dean is rude and comes across as extremely arrogant.
Whether this agency complies with The Property Ombudsman Code of Conduct is questionable and further investigation of its conduct would be prudent.
I would not recommend this outfit to anyone.
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Seems rather fishy that John ...
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1 Star Review
By : 'Tom'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW18
Apr 29, 2014
People found this helpful9
Seems rather fishy that John dean have received uniformly terrible reviews singling out Vicki Phelan as being the rudest woman that many reviewers have met, then all of a sudden from a particular date John Dean seem to have improved their service by 10,000% and get uniformly 5* reviews singling out ... Read Full Review
What agent could do to change your mind?
Just be reasonable and not try to rip off the tenant all the time, try being honest. I dont think this agent is capable of improving.
Comments (0)Seems rather fishy that John dean have received uniformly terrible reviews singling out Vicki Phelan as being the rudest woman that many reviewers have met, then all of a sudden from a particular date John Dean seem to have improved their service by 10,000% and get uniformly 5* reviews singling out Vicki Phelan for particular praise.
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Tom said about John G Dean & Co
Services : Letting( As a Tenant )Date: 29th Apr 2014
Seems rather fishy that John dean have received uniformly terrible reviews singling out Vicki Phelan as being the rudest woman that many reviewers have met, then all of a sudden from a particular date John Dean seem to have improved their service by 10,000% and get uniformly 5* reviews singling out Vicki Phelan for particular praise.
Maybe she just started doing a really good job and John Dean stopped acting like a feudal 12th century lord attempting to rip off every tenant they come across whilst going for the "rudest estate agent in London award" for another year (some stiff competition there).
I'll let the readers and potential clients/tenants of John Dean decide for themselves which is the more likely explanation for the sudden spate of glowing reviews. Hint: Scroll down to see the rest.
For our part, our experience falls into the "terrible and dishonest" bucket. I won't bore you with details but basically they were completely dishonest, tried to charge £850 to change the name of a tenant. I had to actually go into the office and meet the lovely lady in question myself as her incredibly rude emails weren't satisfying me, but unfortunately her timid colleague told me she wasnt available. She duly came out and was just as rude in person, then stormed off and locked herself in an office.
100% Avoid this company at all costs, they are truly the worst estate agent I have experienced, ever. The only reason they are still in business that they have some large contracts with massive property companies who have many properties to let.
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John Dean and especially ...
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5 Star Review
John
Vicki
By : 'Steve'
Branch : London, 189 Balham High Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW12
Aug 1, 2013
People found this helpful0
John Dean and especially Vicki Phelan have been superb with support and help to me as a tennant. Always friendly, courteous and immediate, Vicki has been a fantastic professional and friend since I have known her and the agency. There are no delays and problems or queries are solved as fast as ... Read Full Review
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Steve said about John G Dean & Co
Services : Letting( As a Tenant )Date: 1st Aug 2013
John Dean and especially Vicki Phelan have been superb with support and help to me as a tennant. Always friendly, courteous and immediate, Vicki has been a fantastic professional and friend since I have known her and the agency. There are no delays and problems or queries are solved as fast as possible. I am very happy to know the agency and Vicki in particular. Congratulations!
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
